Loveholidays

Be careful with loveholidays. We booked a nice experience 5 hotel in Turkey through them, when we arrived to the hotel we found out that the hotel was overbooked and few of us from the UK were moved to a cheaper hotel that was in the middle of nowhere. No support nor compensation was provided by loceholidays. It was our first and the last booking through them

Awful can't get to speak with anyone have changed our flights by 10 hours even tho there is a flight 30 minutes later which there are seats on.paid the full price 8 months ago to get the best price and now 4 months before we go they give us Awful flight times and say if we cancel we will loose all our money DO NOT BOOK WITH THIS COMPANY they say also to change your flight time either the day before or day after there will be free but when you try to do it they want to charge us £45 each one way and £75 each on the return

Sent me to a hotel where they allow people to smoke drugs around the swimming pool around children reported to the staff and love holidays love holidays do not want to know and do not care and will not issue any sort of compensation for this I find this very very disturbing please be aware I would highly Not recommend this place for anyone that would like to go and stay with a child especially in the hotel marraj world hotel

Our Easyjet flight was cancelled, Love Holidays arent open at weekends and when I called on the Monday, was told. Well sort it out yourself!, Was also told that the Hotel probably cancelled our rooms too as the flight was cancelled, was asked, Did you call the hotel? I said no, thats why we booked a package through you, what are you going do to fix this, Loveholidays call operator basically said, Your problem... good luck, followed by, Well you could've cancelled! UNBELIEVABLE

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Review of loveholidays

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Megan
3 reviews
GB
Rated 1 out of 5 stars
Had booked my first holiday with love…
Had booked my first holiday with love holidays. Few days later i had a refund for my flights £75 i rang them.

I was told my holiday wasn't cancelled. However i was starting to think and lose trust with this company at this point.

Then on the phone had paid another £75 for the flights and was told my flights was be sorted and put in a asap queue.

Now today i have received another email saying my flights arent booked and no refund. I am losing faith in this company.

Yeh i really wouldn't bother the stress and now im being told to cancel my holiday its going to cost me. When none of this is my fault. Im not having this im taking this further.

Scamming company. Stay away!
Customer servise is very rude and useless.( I have some screenshots to prove it). They also lie to you, just to get rid of you. Moreover, if you are lucky to get through to them. It's basically impossible.
I didn't get conformation of the holiday for 2 weeks ( even I paid). Took me around 2 week to contact them also. I was trying every day.
2. Do not upgrade anything on their website. My friends upgrated their room and paid more. They got the same standart room. They tried to get compensation from love holidays. No success The hotel didnt just have this room at all. So love holidays were selling something that does not exist.
4. I have paid for the transfer as well. No one turned up. The hotel manager and receptionist called them 3 times to explain that they have cameras and no one turned up.
Love holidays adviser was rude and has blocked the hotel number!
I sent them complain 2 month ago still waiting for the respond

I booked a holiday and within 10 mins I realised I booked the wrong hotel as they had a stupid add showing of the hotel I wanted and though I was booking

I contacted them to advise and even though the hotel I wanted was only 30euro more they wanted 450euro extra and also 25euro change fee.

I was happy to pay the change fee but not the extra 450euro. Extremely unhelpful. Staff continuously giving incorrect and conflicting information

Booked a vacation through lovevacations. I was planning on proposing while on vacation everything was planned, paid in full, set in stone. My soon to be fiance's work was shut down 5 days out due to COVID and their policy states online they can amend your reservations 5 days prior to departure. Even though this was the case and even during unprecedented times they insisted they could do nothing. Banned me from their chat, refused to let me speak with a supervisor and insisted I cancel my reservation. We called the hotel to ask if they keep the money if we cancel and they said it would be refunded to Lovevacations. Luckily the resort advised us not to cancel and allowed us to reschedule through them for the following year at no additional charge. In saying this, Lovevacations is a scam and showed no consideration or compassion for the inconvenience. DO NOT BOOK WITH THESE BRITS!

Enough. The downfall started upon arriving at the airport to check in. The flight booking references provided by Love Holidays weren't valid on Ryanair's website meaning we couldn't check in online. This resulted in a £100 fee for two people to check in at the air port.
We were then very disappointed by the room provided at the hotel. This wasn't the hotel's fault but the photos and info provided when booking with Love Holidays was very false. The room was nothing like advertised - clearly a budget room, not what we had booked. Thankfully the hotel have us a new room after a few days of arrival but Love Holidays definitely let us down.

I booked a holiday to Turkey City hills hotel kusadasi with love holidays, I had a very serious issue with bedbugs and love holidays were no help after service is terrible, can't speak to a person, all on line only time you ever get to speak to someone is when you're booking your holiday, once your booked and paid money, your on your own, no help and especially when you're away on holidays if something happens like what happened with me no help at all, I will never use love holidays again I can't get my refund,

ABSOLUTELY HORRIFIC EXPERIENCE
A genuine mistake while booking a holiday cost me £1100 and all I have is airline tickets that are useless. Zero customer support, Zero online help, absolutely shocking organisation. Ive even written to them explaining my partner's problem with mental health and guess what?...Zero reply. PLEASE BEWARE.

Date of experience: 19 June 2023

Everything was fine and even called the hotel personally to make sure my reservationa showed in the hotel system. The next morning im notified by the hotel that love vacations hasnt paid them, mind you were talking about 5 rooms for 7 days which we obviously didnt have the money to pay for again. Tried reaching them at different times throughout the day and night and all i would get was a recording saying they operate from 9am to 5pm. Good thing the hotel said they would wait to see if they got any sort of payment before we left. They finally got their money on the 5th day. Definitely not a good experience to say the least.

NEVER book anymore with Loveholidays! Never, I bought a holiday which price was on discount from 1550£ to 1003£! In the end they taked 1550£! 2nd day some my friend bought same holiday with 1111£ same flight and same hotel! Disgusting! No customer service at all! If you want to call them and you already had booked they are not responding to you, and tell you to go in manage the booking and to do all changes alone! In the end they said they can't do anything with price and until now this holiday cost 1113£! Hate you company! I hope everyone will understand this! You think just about money! The hotel is not charging for cancellations 5 day before, I was asked to you to cancel hotel and I'll keep flights and to return money for hotel back! You don't want to do this just because I bought this holiday all together! Hate hate hateeee you

Arrived in benidorm local time 9.00 pm, the receptionist said there was no booking in our name, we had to pay the bill of 900 euros, we was refunded after 7 days, but what if we only had our spending money. Absolute disgrace, WE WILL NOT BOOK WITH THIS COMPANY AGAIN. If u have booked with these, my tip would be is this, contact the hotel direct at least a week before u depart. Good luck

After several requests for a refund and nil response, i issued a cc claim online, its a very simple process, unfortunately that was also ignored. I then escalated my claim to the high court, again a very simple process and instructed bailiffs to attend the hq of Love Holidays. RESULT! ALL MONIES PLUS COSTS REFUNDED WITHIN 24 HOURS. Thats the way to do it folks. Spend £60.00 and put them through the court process. N. b All costs are also refunded.

WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!
Took my money for a booking they cannot fulfil, but will not refund me. Keep telling me I have to wait 72 hours (even though I can see there are no rooms left). Refused to let me speak to a manager despite me asking several times. SCAM COMPANY. AVOID AT ALL COSTS!

Normally I find lowcostholidays to be a good place to book and have spent money with them before but I am afraid to say that I shall not be using them again after my holiday this summer. I booked my holiday to Barcelona for a week and made sure to pick an early flight as we were only going for 7 days and didn't want to waste the first day travelling. I paid extra for what I saw as the better flight. A month before we are due to fly and they have phoned/emailed me to move the flight outbound to Barcelona forward by FIVE hours which effectively means I won't reach my hotel until mid evening when dinner will be finished and the day is over. My first day is now totally wasted. To top that off, they have moved my departure time forward so its not like I have any extra time on the last day either! I phoned them to say this was unacceptable and their response was "It's in your terms and conditions, flights subject to change". This is unreasonable and unfair, and I suggest anyone seeing this should look at more reputable travel agents who won't mess your holiday around and hide behind T&Cs. Moving a flight by an hour or so, OK, but FIVE hours is not right. Extremely displeased, as they could have easily made sure to book me onto another one of the morning flights from one of the other airline companies.

I have been offered no refund, no compensation, just told that my holiday is reduced by effectively nearly a full day. This is the customer service you can expect from lowcostholidays.com. Once your money is paid, they can and will do anything they want, and you have no other options.

We booked a holiday for August 22, but days later after confirmation was told there was an error in the price and they wanted another 2.5k (approx.). They also gave us x3 options available to us 1; "We can look into a different alternative or we can book alternative accommodation", 2; Pay the extra 2.5k or 3; pay the remaining amount for your flights and keep this booking as a flight only booking. NO MENTION OF A FULL REFUND at this point. Eventually they offered us a 15% discount but only if we kept the same flights, and all similar holidays cost at least 1.5k more than the price we had agreed. When I asked to make an official complaint I found out that I would be CHARGED £108 TO COMPLAIN for admin fees.

DO NOT BOOK WITH THIS COMPANY! All the other review sites will tell you about this company that it's utterly a scam and shambles! DO NOT BOOK IF YOU WANT A SECURE AND ASSURED HOLIDAY.
Booked a holiday, due to ill health and family emergency we were unable to go phoned LOVE holidays 3 times a day to organise a new date or refund all the time bring fobbed off by atrocious customer service and no understanding that we needed to be at the hospital...these things happen right but all the time being told there is nothing they can do will have to wait for a team to email or get back to you which they never do. What is disgraceful is that even up to days before our booked departure date we were still awaiting what was happening? In the end no holiday no money back and no care in the world from them. How can humanity behave like this when people have gone into hospital etc. DISGUSTING!