Jennifer H.

We booked a holiday for August 22, but days later after confirmation was told there was an error in the price and they wanted another 2.5k (approx.). They also gave us x3 options available to us 1; "We can look into a different alternative or we can book alternative accommodation", 2; Pay the extra 2.5k or 3; pay the remaining amount for your flights and keep this booking as a flight only booking. NO MENTION OF A FULL REFUND at this point. Eventually they offered us a 15% discount but only if we kept the same flights, and all similar holidays cost at least 1.5k more than the price we had agreed. When I asked to make an official complaint I found out that I would be CHARGED £108 TO COMPLAIN for admin fees.