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LoseTheBackPain Reviews Summary
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
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I ordered one promotional bottle and found myself signed up to a monthly program for $49.95 per month. I did not authorise this. Somehow my bank allowed my account to be debited without my knowledge or authorisation. I did not receive the second bottle of tablets due to a customs charge needing to be paid so I was unable to send it back. The customer service email wont acknowledge receipt of any complaints or cancellations. The only thing that worked was to empty my account so that any future charges bounced. Fortunately i used a secondary account as i do with most internet orders as my suspicions were already aroused. I suggest anyone not to use main bank accounts in case of fraudulent debiting. Companies use the card payee not present facility to access customers accounts. Unfortunately I have been charged $49.95 and probably wont get it back. According to other reviews over many years this company have been getting away with fraudulently charging customers for years. Why do the banks continue to do business with companies like this? In effect they are facilitating fraud which they claim to be discouraging. If claims for a product seem too good to be true then generally they are. Go figure!
I've purchased from this company for 15 years now. I bought their program for back pain and i don't regret it at all. I continue to buy the Heal n Soothe product because it is the only long lasting natural product that has worked for my back pain. I'm not killing my liver with ibuprofen, etc, and I never want to have to have surgery. I haven't tried their other products, but their back pain products definitely work. After all it is called Lose the Back Pain.
Estebane, Jesse and I created and launched the first version of the Lose the Back Pain (LTBP) system in Dec 2003 or Jan 2004 depending on who you ask and because of its success we were able to have the LTBP system professionally produced.
That said, you are without a doubt one of our first customers… Hats off to you for taking on the responsibility to use the Internet to educate yourself about the root causes of back pain and then take corrective action.
I have to say, there is a unique correlation between, having an idea in your head and following through with it. Jesse and I educated ourselves about how imbalances in our body caused pain and then went to work formulating a plan to help others. Much the same way someone thinks about a health crisis, they know they need to do something about it but often times they just take a drug and hope the problem goes away, unfortunately that is not how our bodies were ever designed to work.
If you are reading this, please understand that we are not perfect and we are not immune from fault but believe me when I say, we have “one big audacious goal” that is to help as many people in pain, live a more happy and fulfilling life “Pain-Free”. So regardless if you are working on your physical imbalances or taking a supplement and working on your nutritional imbalances, we can and will support you along the way!
As always and as it has been since 2003, If you need to contact us in the future for any reason please note there are many ways to do so, all options can be found on this page:
https://losethebackpain.com/contact-us/
Thank you for being a valued and loyal customer as your satisfaction is important to us!
Thank You, Our Best Wishes.
Steve, Director of Client Services
The Healthy Back Institute
I ordered it for my sister, she did not use it. I started to use it because I was having pains in my knee. Have been using it for 2weeks off and on have gotten relief when I use it. Will continue to see how it works.
HI Donna,
Thank you so much for leaving your feedback about your experience with our product. We do appreciate you taking the time. It is wonderful to hear it is helping you.
If you need any advice on using the product or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
I am also including our link to our contact us page so as you wish, you can choose the best option for you to communicate with us. https://losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Our Best Wishes.
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Do not get the free product - DO NOT SIGN UP. They automatically put you a subscribution/auto ship and start charging your credit card with no authorisation. You need to cancel this shipment A S A P.
Hi David,
Thank you for your comment. We have looked but are unable to identify your account from the details given here, however not to worry we are happy to help!
We kindly request that you please contact us with your email address you registered with us and details of the matter via the link below so that we can look into this with you.
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please contact us through the online Contact form found here: https://losethebackpain.com/contact-form/
I'm proud to say since 2003, we have help change, improve and support the lives of those in need of pain relief, when no one else would.
As part of the free trial, you will receive a $59 product (for free, you pay a small S/H fee, and you will never be billed for that first bottle)
In order to complete that free trial order, we provide you with our Terms and Conditions in a clear and conspicuous way, so much so, you need to click on our checkbox, agreeing to the terms and authorizing the HBI to bill your card, only then are you able to submit the complete your order button.
The terms of the offer are reiterated in your confirmation email and in the physical letter which is included in your first shipment.
We provide several easy ways to contact our company, allowing you to cancel or modify your subscription. The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount. These options are presented to you in a clear can conspicuous way making contact with our company or changes fast, easy and hassle-free.
If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I enrolled to try the free packet to establish whether they would work for me. I believe the web site says try them for free and if you wish to cancel then it would be fine.
On 13th December 2019 I went to collect the delivery and discovered the were customs and handling charges of £14.04p. The leaflet inside the packet stated 'Thankyou for ordering a free trial of Heal and Soothe'
I then checked my bank account and £47.25p had been taken from my account on 25th November 2019. This was without my permission. I have cancelled my subscription. Let's see ho that works out.
Steven Pearson Woodley England. SK6 1LL
Hi Steven,
Thank you for your feedback. You purchased a free trial + additional bottle of Heal-n-Soothe on Nov 22,2019 for US dollars 58.95 and it was posted to your cc card on the Nov 25th. You canceled your subscription via chat and you will not be be charged nor shipped any monthly shipments.
Regarding custom charges, here is the information on our site.
"International Shipping Restrictions
"Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order..."
http://www.losethebackpain.com/shipping-return-policy/
Thank you. Our best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I did not authorize my account after they asked me to and they still enrolled me and charged my card numerous times! Fraudulent and illegal practices so I assume the products are fraudulent also!
Hi Ern,
Thank you for your feedback. We have looked but we cannot identify your account from the details given here, so we request that you please contact us with details of the matter via our new updated contact link below so that we can help you:-
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please be assured we are not a scam and we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer. It clearly states: By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Like many many people I have had a non authorised payment taken from my account by this company. DO NOT SIGN UP!
Hi Geddes,
Thank you for your feedback. I understand that you contacted us via email and we had recurring canceled 11/22. If you have further questions we request that you please contact us with your details and a brief summary via the link below so we can look into this with you.
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please be assured we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.
The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.
The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer.
It clearly states:
By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
This company is a joke and a scam. They charge your account in different denominations so that you won't notice the charges. When confronted they will ignore you and dodge you until you contact your CC company and tell them not to accept charges from these predators. Disgusting and pathetic way of doing business.
Hi Alfred,
Thank you for taking the time to leave your feedback. We have looked but as we cannot identify your account from the details given here, we request that you please contact us with details of the matter via the link below:-
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please be assured we are not a scam and we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
We use product specific descriptions which appear on customers statements this makes it easier for customers to identify the charge to their card.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.
The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.
The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer.
It clearly states:
By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
THIS PRODUCT MAKES MY VISION BLURRY AND AFFECTS MY BALANCE I STOPPED TAKING IT. I AM SCARED OF THIS PRODUCT
Hi Max,
Thank you for your feedback. As we are unable to find your account from here, we request that you please contact us with your details and a brief summary via the link below so we can ensure you have no further orders or subscriptions:-
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I sent back two products in a package to this company, and was only credited for one. No amount of communication or contacting them has been helpful or productive. Stay away, as not only did the product do nothing to ameliorate my pain/condition, but returning products that I did not want resulted in them KEEPING MY MONEY on half of what I returned.
Hi Barbara,
Thank you for taking the time to leave your feedback. As we cannot identify your account from the details given here, we request that you please contact us with details of the matter via the link below:-
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please see the link to our Refund Policy.
https://losethebackpain.com/shipping-return-policy/
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I have osteoarthritis and bought the "come on" bottle with 90 capsules for $6.95. Then you learn that you need to build up the capsules to a maximum number which does not equal even one month. I took a chance because I really hoped for pain relief and ordered 6 bottles. The representative on the phone did not say that refunds are issued only for unopened bottles less shipping. Today I tried to get my refund and learned the truth. I am out over $250.00. Yes, if you read the product catalogue that disclaimer is present. The representative I dealt with today said some people take these capsules for a year or more before they see results. However, you are refunded only for the first 90 days. That's a big gamble to make. Unfortunately for me, I only found this site today. Better luck for the next consumer.
Hi Michele,
Thank you for taking the time to leave your feedback. If you have any questions we would appreciate it if you would contact us directly in order to discuss with you please. Please contact us via the link below.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
Thank you Kindly, Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Stay away, you do not recieve any pills and they dont react to mail. Unbelievable that this is still possible, the 5 star reviews are probably also fake.
Stay away as far as possible.
Hi Mirjam,
Thank you for taking the time to leave your feedback. Please be assured we are not a scam and we would like to help. We have been in business for 15 years and have served and helped a lot of people all over the world. Shipping errors can happen and if you didn't receive your order we will rectify the problem.
As we cannot identify your account from the details given here, we request that you please contact us with your email address you registered with us and details of the matter via the link below, so that we can look into this with you.
https://losethebackpain.com/contact-form/
Contacting us by email or posting on an external Complaints Board are not the most efficient ways of communicating with us. We no longer use corporate emails for customer support related issues, several years ago we transitioned to a ticket system, which is safer, faster and more reliable. Please use this link to ask your questions or state your comments:
https://losethebackpain.com/contact-form/
We do provide several easy ways to contact our company. If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
We advise you do not leave your email address or account details on any public site but contact us only via the links given please.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
They (over)charged me and I still don't have ANY OF THE PRODUCTS. Ordered them in April, it is now July and I have nothing. Not even a response from the customer service team & I have written to them several times. All I want is my money returned since they didn't actually send me anything.
Hi Alissa,
Thank you for taking the time to leave us your feedback. Please know that we are NOT a scam, the facts are we have been in business for 15 years and have served and helped a lot of people all over the world.
Please know that we can not help you directly from you posting on this site as we are unable to identify your account from the details given on this site. We would like to help so please contact us with the email address you registered with us and details of the matter via the link below so that we can look into this with you.
https://losethebackpain.com/contact-form/
Or via any of the methods on the Contact Us link below
https://losethebackpain.com/contact-us/
We advise you do not leave your email address or any account details on this or any public site but contact us via the link given please.
Thank you so much. We do look forward to hearing from you.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Never auto ship with this company. It took 37 minutes to get to talk to someone who said they cancelled order. After the first hold of 10 minutes with annoying music and no message of anytime (like all our representatives are busy with other customers) I hung up and tried again, thinking my call was lost in a loop. Net time I choice the order line and was insistent that I talk to someone. After she asked me to hold for a minute it was over 10 minutes until I talked to someone. Hopefullly the auto ship was cancelled. I am expecting an email. Very poor customer service.
Hi Renee,
Thank you for taking the time to leave us your feedback. As we are unable to identify your account from the details given on this site, please contact us with the email address you registered with us and details of the matter via the link below so that we can look into this with you.
https://losethebackpain.com/contact-form/
Or via any of the methods on the Contact Us link below
https://losethebackpain.com/contact-us/
We advise you do not leave your email address or any account details on any public site but contact us via the links given please.
Thank you so much. We do look forward to hearing from you.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I can't understand the large number of bad reviews for this site. Around 16 years ago I developed bad lower back and a right hip problem. For around 7 years, specialists were useless and injections made the situation worse. I searched the I net for help and found Losethebackpain.com. I ordered a folder course for around £120, and worked through it. It was all about muscle imbalance and that's exactly what I had. A number of consultants and surgeons never once mentioned this basic problem. I followed the course recommendations and got relief straight away via pelvic stretches focusing on my very weak and stiff right side. A more comprehensive program that I did in conjunction with very good physios takes me to now (2019, around 9 years later) were my pain is around 85 to 90 % better. Losethebackpain.com significantly changed my life. Fact. I don't know whether there are other products they offer that don't work so well, but their course based around muscle imbalance was 100% accurate. With both sides of my body (e.g. Calf's, glutes and pelvic muscles) now in much better balance, I do Pilates twice a week to keep my back problems at bay. I do have some disc and hip degeneration but have not needed an operation, as the main problem was weak muscles and imbalance. That's exactly what the Losethebackpain course has focused on. Great job!
HI John,
Thank you so much for leaving your feedback about your experience with our Lose The Back Pain system and your kind comments. We do appreciate you taking the time. It is wonderful to hear how it helped you and of your great progress.
If you need any advice or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience with our Lose The Back Pain system.
Our Best Wishes.
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I asked for a free trial bottle
OK they added 9.90 shipping without telling
Not reasonable but not real robbery
Then they suggested a second bottle also as a trial and they clearly said that I will be refunded without a need to return it
When I asked they wrote "but why?"
And then when I phoned in they said I need to ship it back
Then it turned out that I ordered a monthly supply
I absolutely did not
Worst of all, I was in pain and it did nothing for me.
Hi Ralph,
Thank you for taking the time to leave your feedback. As we cannot identify your account from the details given here, we request that you please contact us with your email address you registered with us and details of the matter via the link below so that we can look into this with you.
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Thank you so much. We look forward to hearing from you.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
The product didn't work, then they scammed me with a second bottle at £46.89 and put the charge on the invoice as $9. Daylight robbery in every way.
Hi RD,
Thank you for your feedback. As we cannot identify your account from the information here, please contact our Customer Services so we can take a look into your account and we can then explain the charges to you. Please do not leave your account information on this site. I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
I'm proud to say since 2003, we have helped change, improve and support the lives of those in need of pain relief, when no one else would.
As part of the free trial, you will receive a $59 product (for free, you pay a small S/H fee, and you will never be billed for that first bottle)
In order to complete that free trial order, we provide you with our Terms and Conditions in a clear and conspicuous way, so much so, you need to click on our checkbox, agreeing to the terms and authorizing the Healthy Back Institute to bill your card, only then are you able to submit the complete your order button.
The terms of the offer are reiterated in your confirmation email and in the physical letter which is included in your first shipment.
We provide several easy ways to contact our company, allowing you to cancel or modify your subscription. The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount. These options are presented to you in a clear and conspicuous way making contact with our company or any changes fast, easy and hassle-free.
Here is our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
Thank you so much. We look forward to hearing from you.
Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
HealNSoothe is the real deal! After a lifetime of pain from fractured spine, spinal X Stop' surgery helped only somewhat. I was stuck in bed, even opioids couldn't help. Then I tried HNS and RubOnRelief cream, & I'm now walking again! Able to travel, living a full life at long last! Be sure to drink full glass of water, or yes, you choke. Has too much fiber, for just a sip! Sorry for those who had trouble, but it's like any biz. Read carefully! Follow ALL directions! Yes the books are free, with small postage- I have 3 so far. The cookbook is great. I recommend this to all because it truly works for most people. Please try it! And give HealNSoothe time: it isn't instant. It took 3 weeks for me. Great stuff & good luck to all to find pain relief!
Hi Karen,
Thank you so much for leaving your feedback about your experience with our company. We do appreciate you taking the time. It is wonderful to hear that Heal-n-Soothe and Rub On Relief are helping you and great to hear that you are walking and able to travel and live a full life again! We are also happy that you are liking our Cookbook.
If you need any advice or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or complete this form in our online helpdesk system found here so that we can help you:
https://losethebackpain.com/contact-form/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
When ordering I paid extra for delivery to the UK only to find I've had to pay a further £14.42 in Customs charges + Royal Mail admin fees at my local post office to get my parcel. When I looked on their website the company absolves itself from ANY Customs or international duties! Furthermore, their own website page for delivery reviews is "closed to comments". Beware of the extra costs.
Won't be buying again, and I dare them to charge my credit card for any further purchases like people are saying in these reviews.
Hi Jill,
Thank you for taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised and so that we can check your account. We would appreciate it if you can please respond to it so that we can look into this for you.
In addition we wanted to just clarify that Customs charges and Royal Mail admin fees are a function of the UK Government and we have no control of that... Please see this link on our site:-
https://losethebackpain.com/shipping-return-policy/
Please read under International Shipping Restrictions where it states "Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments."
We look forward to hearing from you
Thank you, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I use Sleepzyme now for years and it really helps to get a good sleep.
Delivery takes some time from the USA so I have to place an order taking that into account.
Best regards
From The Netherlands
Hi Winston,
Thank you so much for leaving your feedback about your experience with our company. We do appreciate you taking the time. It is wonderful to hear that Sleepzyme is helping you to get a good sleep.
If you need any advice regarding using the product or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or complete this form in our online helpdesk system found here so that we can help you:
https://losethebackpain.com/contact-form/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
From the business
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nick,
Thank you for sharing your concerns with us. I sincerely apologize for the frustration you experienced. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and I do understand the frustration of online/international E-commerce, specifically having to do with supplements as each country has their own rules about what is allowed.
Let me say this, about how the HBI takes and process orders. In the United States, when free trial offers are presented to customers there are very specific (rules) we must follow in order to process any free trial offers.
First, the terms of the promotional offer must be presented at the point of sale in a clear and conspicuous way, that we do!
Second, the Customer MUST click on a box, (next to the terms) and once they click (the box) that presents a visible check mark next to the terms, indicating that you have read and agreed to the terms of the offer. The order can not be completed without you checking that box giving us permission to charge your card, and that you did!
Third, We must present, in a clear and conspicuous way for you to cancel the order as well as all of our contact information, and that we do. As you used our My Account system to cancel your order.
I'm sorry you are experiencing this issue but please understand that many many customers go through this same process, without issue.
MY REVIEW:
You ordered our (30day) Free Trial of Heal n Soothe on 11-17-2019.
You used our internal system called “My Account” to cancel your order on 12-17-2019, Unfortunally the timing was such that your order was automatically processed, hours before you canceled on the 17th (30days).
You contacted us on the 18th, we told you what happened, including that we would refund you.We refunded that order on the 18th after your call.
The HBI stands behind our products and business practices, we have been in business for 18 years and while we are not perfect we work very hard to do things right.
Please contact us using the link below and give me the opportunity to assess your account and give you more details about what happened and see about getting you a refund:
https://losethebackpain.com/contact-us/
Thank you for being a valued customer as your satisfaction is important to us!
Thank You,
Steve,
Director of Client Services.
The Healthy Back Institute