I have enjoyed this website and have found the video clips very helpful. I have ordered many products that were life savers for me and for my clients like the fir heating pads, the swingmatic chair, the back support and the joy back. I have also bought release the back pain book when it first came out and found the exercises very helpful. I ordered and tried heal and soothe but did not find it of any particular benefit to myself or clients being too mild. I have had excellant service from this company with fast efficient delivery. As with all things there are always going to be those not suited and also those for who this is a godsend. For now I am content with those products I have purchased and always listen with an open mind to the video clips ( you can never tell when you just might learn something!)
I ordered the free back pain book and just paid for delivery. The site said I was not entering into a contract with them. Well the buggers started sending me $#*! I didn't order that was of no use to me and kept charging my credit card $30 per month. I complained and they said I had accepted their info and that they would cancel my sub but would not refund me the $60 they stole. I then receive another pack and get charged another $30. This book has now cost me $115 and it was free? They now tell me they did refund $30 and that they sent an invoice but no they didnt. This is a nasty money making scam. Please be warned and stay away from them. I now have to cancel my card with the bank so they don't steal anymore of my hard earned money. Some people have no consciounce.
Total scam. 21 day free trial is from when you order, not receive product. You will be billed on the 21st day for full price and another order will be shipped. The 90 day money back guarantee does not apply because you now are a recurring order and they will keep your money. They are inflexible and do not care whether or not the product works for you. In my case it did not help. They will give away future business to keep your $$$.
AVOID THEM LIKE THE PLAGUE! You can return the product, but they will not refund your money.
They offer you free stuff, you then are asked to pay the freight, without any knowledge that you are actually ordering monthly before you have any tried it.
Please read the reviews they are bad and then they get worse.
Don't believe the negative reviews for this site. I ordered the free book, received the free book, no extra charges on my credit card. I order other items later and only received and was only charged for the items I ordered. Great Site, Great Products, Great Value!
It seems I am experiencing the same predicament as the others wherein I receive a bottle of Heal-n-Soothe every month ( I have ordered enough for 2018 because I feel good about it), so stop sending me this from now on. Also, you keep sending me Super Joint Support but I ordered only one bottle to try it ( it seems not working for me), so stop sending me this from now on. Stop charging my credit card of this unauthorized orders.
Please reply asap.
Hi Marlon,
Thank you for taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised. We would appreciate it if you can please respond to it so that we can look into this for you.
Thank you so much, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
They sucker you into ordering the free sample, leading you to believe you have 14 days to cancel. If you read the small print, as I found out the hard way, it is 14 days from the original order date, not the date you receive it. They took a week to ship, so I literally had 5 days to cancel. When I finally cancelled, I had already forked over $50 for an additional bottle. And believe me, the product is nothing but a grain particle. There has to be a way to get these scammers. I will contact the BBB.
1. Here are the terms listed in not so small print, plus we make you click on a confermation box in order to activate the submit button, in other words, you can not place the order till you agree that you have read the terms...
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe then do nothing, and in 14 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe trial doesn't work for you, just cancel AutoShip within 14 days of this order, no questions asked, by simply calling toll-free.
The terms are very clear...
That said, please feel free to create a ticket and we will review your account and help you clear up any remaining issues. https://thehealthybackinstitute.zendesk.com/tickets/new
For what was suppose to be a $9.95 promotion, they charged $95.00 and then a month later another $54. When I called to get the account fixed and my husband money back, I talked to a lady that explained the $54 was for a subscription but couldn't e plain the other. She transferred my call and then it was disconnected.
DM, this is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
HealNSoothe is the real deal! After a lifetime of pain from fractured spine, spinal X Stop' surgery helped only somewhat. I was stuck in bed, even opioids couldn't help. Then I tried HNS and RubOnRelief cream, & I'm now walking again! Able to travel, living a full life at long last! Be sure to drink full glass of water, or yes, you choke. Has too much fiber, for just a sip! Sorry for those who had trouble, but it's like any biz. Read carefully! Follow ALL directions! Yes the books are free, with small postage- I have 3 so far. The cookbook is great. I recommend this to all because it truly works for most people. Please try it! And give HealNSoothe time: it isn't instant. It took 3 weeks for me. Great stuff & good luck to all to find pain relief!
Hi Karen,
Thank you so much for leaving your feedback about your experience with our company. We do appreciate you taking the time. It is wonderful to hear that Heal-n-Soothe and Rub On Relief are helping you and great to hear that you are walking and able to travel and live a full life again! We are also happy that you are liking our Cookbook.
If you need any advice or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or complete this form in our online helpdesk system found here so that we can help you:
https://losethebackpain.com/contact-form/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Ive ordered heal n soothe & joint support product for my mother. After 3 wks I still have not heard from their customer service. Ive sent them message on chat and no reply. Ive sent several emails no rwply. When i check my order status in their site it says "order doesnt exist" They were bery quick to charge my credit card but very slow or no response at all. So please dont waste your time & money with this company.
Annalyn,
Thank you for sharing your concerns with us. I sincerely apologize for the frustration you experienced. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and I do understand the frustration of online/international E-commerce, specifically having to do with supplements as each country has their own rules about what is allowed.
I have been able to review your order history as well as all of your communications with us so let me share with you my findings…
1. You did email us but you responded to a “No_Reply” email that is not monitored, we do give instructions on the kick back response.
2. I can see that you did chat with us today 2-13-2020 and the agent did let you know the order is in transit.
3. There was an issue with the shipping. It was misrouted HOWEVER that was corrected and forwarded to you.
4. We do believe that you used the shipping ID not your order ID and that is why the tracking shows “order doesn’t exist”
All the issues you noted have simple explanations, we work very hard to keep our systems working smoothly but sometimes things happen, and that does not mean we are a scam but rather human with lots of technology.
Please contact us using the link below and give me the opportunity to assess your account and give you more details about what happened and see about getting you a refund:
Https :// losethebackpain. com/contact-us/
Thank you for being a valued customer as your satisfaction is important to us!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered the sample and both my wife and I are using it. I have end stage arthritis in both knees and my right foot was broken in a motorcycle accident 18 years ago. This product has brought me INCREDIBLE relief and we will continue to enjoy the positive effects of it My wife's back pain is gone and my arthritic pain is also gone. I"m 70 years of age, and still driving tractor-trailer, and of this product, I'm a believer!
Dear Robert J:
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), just a little speechless as to why anyone with a positive story let a long positive outcome, would ever have a reason to come to a site like this. The only people that come here and post are those that are suffering and feel compelled to make themselves feel better by posting stories of their experience with us. Truth is most people simply do not read and or remember what we are offering them and because they did not read or do not remember they feel slighted.
Even the name site jabber implies (I'm going to take my revenge on you) in modern terms it is called social justice and those that tell the most bold stories are true Social worriers.
I personally talk to and support hundreds of suffering people every month, I know what they are going through, I know the stories, I’m a very good listener as I have been for the past 18 years and hope to do so for the next 18 years.
We understand why people complain, I would just hope that if anyone has a problem with their experience with us, that they come to us first and let us work it out, so that their experience is not a further stress on their life.
If you have any customer service needs with us please use this form https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I really didn't think this would work but since the weather started getting a little warmer I was in constant joint pain. It was every joint but my knees which have both been replaced. SURPRISE SURPRISE! After just a couple days all pain except in my lower back is gone. I'm hoping after I take it for a while that goes away to.
Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief from pain. If you need any advice in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Their products are natureuopathic and therefore will always be inconsistent in effectiveness. There will always be people that it will work for and others it won't. I do have to say, that the majority of reviews I have read on the internet are far more negative and neutral than positive. I do believe that the products are overly touted for their effectiveness. The biggest problems seem to be in their billing and advertising departments. Jesse has written some good books on the subject, but appears to have fallen into the get rich quick atmosphere of the internet.
I find this product very helpful in reducing inflammation. In fact, I have told many of my students to try it. I wouldn't be without it. I have experienced some itching however, so I have cut back on the dosage. It still works great.
Hi Denise,
Thank you so much for taking the time to leave your feedback about your experience with our company. We do appreciate it. It is wonderful to hear you are gaining relief from the inflammation with the product.
If you need any advice regarding using the product or anything in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or “Submit a request” form in our online helpdesk system found here so that we can help you:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
The word "free" occurs more than 20 times on the order form for a book. I gave my Cr Card details only for the PnP on the book but was billed every month for a newsletter. I've emailed many times and received a refund on payment for 1 newsletter. I am still requesting a full refund on the pYments that I did not intend. I have complained to Sitejabber and have noticed a lot of negative comment on this company's policies
1. Yes, the book is Free...
2. Yes, we as for a small S/H fee to help cover some of our cost, as each book that we give away for free we lose money, in return we give you content in that book that you will not get anywhere else, well worth the S/H.
3. In response to your statement about continued charges, we do make available special offers they are 100% Optional and Yes you can order the book without, any additional orders or charges. You choose that offer in fact the way it works is that you clicked the button asking for it and you received the product. Further before the order is completed the customer needs to click on a check box, stating that they have read and agreed to the order and the terms. That is of the highest advertising standards, as we use not one but 2 safeguards to protect the customer.
4. We are extremely responsive to customer server issues, so if anyone is asking for customer support please contact us through our ticket system, that is much more reliable then emailing and tickets can be systematically resolved making response much faster and it insures customer satifaction. https://thehealthybackinstitute.zendesk.com/tickets/new
I have been sending messages since Febr. 12 but without any respons. Still, I've received three messages about shipments. I received the stuff' (LIVINGWELL nutraceuticals) on trial and did not register. I returned the February delivery and expected a $ 49.63 refund. On March 10, about $ 49 was again debited and the 'package' was sent back. I will return the new parcel and will ask Mastercard to stop and reclaim the payments immediately. Can anybody in Customer Service please sort out me?
Henk,
Thank you for sharing your concerns with us. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and to be clear we can not find any emails from you in any of our systems.
Please note, your subscription has been stopped and your Feb and March 2020 orders were refunded.
Thank you for being a valued customer as your satisfaction is important to us, if you have any customer service needs with us please use this link
https://losethebackpain.com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered one bottle of Heal-n-Soothe (1 month's supply). I tried it for 2-3 weeks but realized it was interfering with my sleep (as soon as I stopped taking it, I didn't have any trouble sleeping). I called to get a refund (as it promises on their website). First I was told that I was one day past the 30-day refund period; the young man on the phone was SO SORRY but they couldn't change the policy. Then when I argued that it was in fact the 30th day, he said it had to be mailed back to them within the 30 days. When I said I didn't see anything on the website or in my order email about such a policy, he came back and told me they don't do refunds for opened bottles! Despite my asking him repeatedly to show me where on the website it mentions any of these pesky details, he was unable to pinpoint where, just kept saying it's on the website.
I was sucked in after ordering a Free Trial offer of 'heal n soothe' but was asked to supply my credit card details to pay for postage. I was charged for the free bottle plus another bottle that arrived a month later (that I hadn't ordered). The following month they stole from my credit again for product I had not ordered or received. Two emails to them were ignored so to prevent further thefts I have had to cancel my credit card. BEWARE. STAY AWAY from this company.
I emailed several times over the course of 5 days, and before the book was sent, to cancel subscription. Nearly $20 postage costs to the UK were taken from my bank account on the day I actually subscribed and all my emails were ignored. I wasn`t prepared to spend money on a costly phone call to the USA. 9 days after subscribing for the free book (today 25th July) and 4 days after my last email to them I received an email telling me the book had just been despatched, so they had plenty of time to stop the subscription and refund my money. This is dreadful Customer Service and I have my doubts about their ethics. My bank has been informed and a stop put on any possible further attempts for ongoing payment. I definitely do not recommend this company. I might add that I am having exemplary ongoing sales transactions from other email organizations in the USA. This is just the absolute worst. If possible I wouldn`t give it any stars.
1. All orders are billed the day the order is placed (just like every business on the planet) and most orders are shipped the next day, some international order are held for clarification but shipped ASAS, and just how long it takes to get there can very...
2. We are extremely responsive to customer server issues, so if anyone is asking for customer support please contact us through our ticket system,(link below) that is much more reliable then emailing and tickets can be systematically resolved making response much faster and it insures customer satifaction. https://thehealthybackinstitute.zendesk.com/tickets/new
Just ordered the book and paid for shipping... to only afterwards decided to google this Jesse Canonne and get to all this bad reviews.
Is there ANY advice anyone can give to help STOP expenses to occur by them having my credit card details? PLEASE advise
For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new
Overview
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
- Visit Website
- Austin, TX, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashleigh,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print.
And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
If the trial doesn't work for you, just cancel AutoShip within 30 days of the order, no questions asked, by simply calling toll-free 1-800-216-4908. As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call.
However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place. Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com