I have been sending messages since Febr. 12 but without any respons. Still, I've received three messages about shipments. I received the stuff' (LIVINGWELL nutraceuticals) on trial and did not register. I returned the February delivery and expected a $ 49.63 refund. On March 10, about $ 49 was again debited and the 'package' was sent back. I will return the new parcel and will ask Mastercard to stop and reclaim the payments immediately. Can anybody in Customer Service please sort out me?
Henk,
Thank you for sharing your concerns with us. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and to be clear we can not find any emails from you in any of our systems.
Please note, your subscription has been stopped and your Feb and March 2020 orders were refunded.
Thank you for being a valued customer as your satisfaction is important to us, if you have any customer service needs with us please use this link
https://losethebackpain.com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute