Agree with other reviews stating this is a total scam. Once this company has your credit card number you will be charged for a product only viewed on their website, not even ordered. BUYER BEWARE... don't get sucked in by these cheats!
These people are cheats... I ordered one of their free Pilate DVD and a book on joint pain and arthritis; but I did not know it was their trick to get the credit card details. Today I am horrified to see my credit bill. These scams are stealing money from my account for the products which I have not even ordered. They are taking out particular amount of money every month. Is there any means to punish these cheats?
My elderly mother was targeted by these people. Despite instructing them to send no more information, and conduct no further deductions from her credit card, they continued to take a monthly amount. The only way we were able to stop this was to have her bank completely block her card, and reissue a new one.
Shame on them! But thanks to her bank for being so helpful in this matter.
If you are buying a product that says return for refund if not satisfied... good luck getting your money back. I did exactly as they said and have delivery confirmation to prove it and still have not received my refund.
I am with a few other people. I never authorized a shipment. I tried it and ordered one along with it. They never say in large writing that they will continue to charge you $49. It is tucked away in mini print that if you don't call, you will get an order charged to your account. This is abusive and a waste of time. By the way the product had no visible results for me.
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I gave my credit card number for a free trial. One month later I have still received nothing, but have been enrolled in a monthly (delivery service) and they have just booked 50 bucks from my account. It seems to be their tactic. I can only say, if their products were good, they would not use these methods to rob people. Truly disgusting. They were also recommended by Paleo Hacks website... be careful!
Hi Walter,
Would you please contact us via either one of these links below so that we can look into your account and see why the order was not received. Unfortunately we can not identify you through this site so please do get in touch with us.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
https://thehealthybackinstitute.zendesk.com/hc/en-us
I have also sent you a private message through this site.
Thank you for taking the time to provide your feedback on your experience. We look forward to hearing from you.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Never auto ship with this company. It took 37 minutes to get to talk to someone who said they cancelled order. After the first hold of 10 minutes with annoying music and no message of anytime (like all our representatives are busy with other customers) I hung up and tried again, thinking my call was lost in a loop. Net time I choice the order line and was insistent that I talk to someone. After she asked me to hold for a minute it was over 10 minutes until I talked to someone. Hopefullly the auto ship was cancelled. I am expecting an email. Very poor customer service.
Hi Renee,
Thank you for taking the time to leave us your feedback. As we are unable to identify your account from the details given on this site, please contact us with the email address you registered with us and details of the matter via the link below so that we can look into this with you.
https://losethebackpain.com/contact-form/
Or via any of the methods on the Contact Us link below
https://losethebackpain.com/contact-us/
We advise you do not leave your email address or any account details on any public site but contact us via the links given please.
Thank you so much. We do look forward to hearing from you.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I have nothing negative to say about this company. I bought as a skeptic. But wow the mobility and pain results are unbelievable. I am back out moving around and doing things I haven't done in a long time. I am grateful to not to have to use pharmaceutical products.
Isabel,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) This is great to hear! We appreciate you taking the time to share your feedback with us.
Thank You for being a valued customer. If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Steve, Director of Client Services
The Healthy Back Institute
I can't say enough about how happy I am I found heal n soothe! I was told I needed surgery for a "stress fracture" after a half marathon race! I have chronic shoulder and neck pain from 30 years as a dental hygienist! I was desperately looking for pain relief as the ibuprofen didn't work anymore. I'm so happy "the algorithms" were working! I've been a HAPPY PAIN FREE woman since I started taking heal n soothe in 2018 and I WON'T go a day without it! I tried that once…no actually twice, I stopped talking the supplement to "see" if it really works…IT DOES! Oh the pain came back! I'm such a believer I buy in bulk for the best pricing…Please don't stop making heal n soothe!
Tamara,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We do appreciate you taking the time to share your feedback with us. This is so wonderful to hear! We are happy to hear how our products have helped you.
Thank You for being a valued customer.
If you have any customer service needs with us please use this form:-
https://losethebackpain.com/contact-form/
Steve, Director of Client Services
The Healthy Back Institute
Hi. My name is Kate, Earlier in June I ordered a free sample of your tablets plus clicked to purchase a bottle at $39. To date ( 25th June) I have not been issued an invoice,, nor any information about any purchase. However, on 12th June, $151-59 was taken from my bank account. One of the 19 email adverts that have been sent to me since placing my order stated that the free sample bottle was not available... So Why And For What reason has $151-59 charged and taken from me. I do expect a reply and refund...thankyou
Hi Kate,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
PLEASE STOP! I've been sending an email to stop sending me the product and to stop charging me $51.45 every single month. Please send me back my money, why are you doing this to me?
I ordered just 1 bottle for $9 (your sample promo). Now you keep on sending and charging me every month. I am now out of the country and I don't need your product.
Please Stop!
Melchor,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), your Smart Ship order was stopped and we will refund your (July and Aug) Smart Ship orders.
If you have any customer service needs with us please use this form https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I've had no problems with the site. My husband tried the Heal n Soothe free trial and now he can't live without it to relieve his back pain. I opted for the discounted rate for auto-reorder, and I've adjusted the delivery schedule three times - no problems, they answered calls and emails pretty quickly.
I gave it 4 stars so you'd possibly believe this is a legitimate review; plus I rarely give out 5 stars - that comes with freebies and special discount deals for repeat customers.
I tried this product with substantial skepticism, but the first bottle was free so gave it a shot. In one week after starting "six at night and three in the morning" recommended dosage, I was able to quit using 1200 mg of ibuprofen daily for arthritis pain. Three weeks into the program I am more pain free than under the ibuprofen regime. So far no observable side effects. I will continue the program on the recommended dosage for another month or two, and then try reducing the intake from nine pills daily to something less. I will review again in a couple months.
Hi Rod,
Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief from pain. If you need any advice in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I've purchased from this company for 15 years now. I bought their program for back pain and i don't regret it at all. I continue to buy the Heal n Soothe product because it is the only long lasting natural product that has worked for my back pain. I'm not killing my liver with ibuprofen, etc, and I never want to have to have surgery. I haven't tried their other products, but their back pain products definitely work. After all it is called Lose the Back Pain.
Estebane, Jesse and I created and launched the first version of the Lose the Back Pain (LTBP) system in Dec 2003 or Jan 2004 depending on who you ask and because of its success we were able to have the LTBP system professionally produced.
That said, you are without a doubt one of our first customers… Hats off to you for taking on the responsibility to use the Internet to educate yourself about the root causes of back pain and then take corrective action.
I have to say, there is a unique correlation between, having an idea in your head and following through with it. Jesse and I educated ourselves about how imbalances in our body caused pain and then went to work formulating a plan to help others. Much the same way someone thinks about a health crisis, they know they need to do something about it but often times they just take a drug and hope the problem goes away, unfortunately that is not how our bodies were ever designed to work.
If you are reading this, please understand that we are not perfect and we are not immune from fault but believe me when I say, we have “one big audacious goal” that is to help as many people in pain, live a more happy and fulfilling life “Pain-Free”. So regardless if you are working on your physical imbalances or taking a supplement and working on your nutritional imbalances, we can and will support you along the way!
As always and as it has been since 2003, If you need to contact us in the future for any reason please note there are many ways to do so, all options can be found on this page:
https://losethebackpain.com/contact-us/
Thank you for being a valued and loyal customer as your satisfaction is important to us!
Thank You, Our Best Wishes.
Steve, Director of Client Services
The Healthy Back Institute
I ordered Heal n Soothe but didn't help me anyway. How many months had passed and noticed that they have been taking USD 39.00 from my credit card even I haven't subscribed. I had to close my credit card to stop them. Be careful if you order their product online as they keep on getting money from you.
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I ordered a book, paid only shipping. However, included in the shipment was a full sized Heal and Soothe as well as a bottle of pills to help arthritis. Sorry can't remember the name of the pills.
I called them and explained what had happened, etc. They told me I could keep
The products no charge for the mistake they made!
The products were wonderful! Just wish I could afford to purchase them!
Didn't give 5 stars because even though I did benefit from the products, it initially caused me stress until I called. But they did remedy it right away with no additional charges.
I have been dealing with " Healthy Back Institute" for over 5 years and I bought their books which saved my back after all the specialists I consulted failed to do the right thing. On top of that I am regular user of Heal N Soothe which is a great product but you need to be patient for at least 3 month as the results are not instant. After 3 month the results are more obvious and after about 4 month you will just cruse... I am back in the tennis court doing what I like most for more than 10 hours a week. Many thanks to " Healthy Back Institute" and their products. Great services, great products... and by the way... I found no problem registering my credit card with them so I can get my monthly shipments of Heal N Sooth in time. All the best to everyone. Gab
Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief and able to do what you enjoy more. We are so happy that you found our books and the Heal-n-Soothe helped you.
If you need any advice in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Have attempted to reset password on account to cancel order several times. No email to inbox or junk box. Tried to chat. Nobody replied. This has been going on for months. Going to query it on my credit card because the systems are obviously not working.
Robin
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have no way of identifying who you are from this post and thus no way to help you. So let me list all of the ways you can contact us and resolve any issues you have, I have a feeling you are responding to a non monitored “NO-REPLY” EMAIL...
You can call us inside the USA 800-216-4908 (U. S. & Canada).
International customers can call us at 001-240-780-5977
If you simply go to our site, a Chat box will pop up within a few seconds.
We have an support desk you can create a ticket for us here: https :// losethebackpain. com/contact-form/
You can use our “My Account” tool to access your account and adjust your orders. Https :// myaccount. losethebackpain. com/login
If you would like to email me direct (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Losethebackpain.com has helped my back greatly. A lot of information and good ways to treat your back pain. They truly take a solid approach in telling you why you have the pain and how to treat it. I've been to doctors, chiropractors, physical therapists and no one have given me all the info I need to properly address my back problem and treat it. Also from keeping the pain from coming back in the first place. It was money well spent and I highly recommend them to anyone with back pain. In reading some of the other comment here. I would agree with them in not having the heal and sooth automatically selected when ordering the book. No one wants surprises when the get thier credit card bill. They need to change that. Keep up the good work Jesse.
I took Heal'N'Soothe for two weeks--6 capsules at night and 3 before I ate in the morning, and within two weeks noticed a huge difference in my thumb and forefinger, both of which had trigger finger. And my pinky, which has an arthritis bump or nodule on it, no longer hurts me. I am noticing that not using the product for a few months has brought slight symptoms back in the trigger fingers once in a while, but I am very satisfied. They did a good job of stopping and starting my account and have been totally aboveboard about pricing, auto-shipping, etc.
Hi Mahesh,
Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief from the arthritis and pain in your fingers. We are so happy that you found our Heal-n-Soothe helped you.
If you need any advice in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Overview
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us. We do apologize for the inconvenience. Would you please email us on the link below so that we can review your account and see when this refund was processed.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com