GEDDES Y.

Hi Geddes,
Thank you for your feedback. I understand that you contacted us via email and we had recurring canceled 11/22. If you have further questions we request that you please contact us with your details and a brief summary via the link below so we can look into this with you.

https://losethebackpain.com/contact-form/

We advise you do not leave your email address or account details on any public site but contact us via the link given please.

Please be assured we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.

The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.
The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.

Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.

Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.
The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer.

It clearly states:
By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)

On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.

The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.

For your convenience, I’m including the URL’s below:

https://myaccount.losethebackpain.com/

https://losethebackpain.com/contact-us

Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com