Loot Crate

I really wanted to like them. I have not received three crates (over $110 CAD), one of which they admitted to not sending but I was told I would not be refunded for any of them. One time they offered me 10% off to loot vault, so I would have to spend more money, and then in the end the code didn't even work. Customer Service basically told me that it was not their fault (again, later admitting they didn't even send me one of those crates). Recently, wouldn't let me skip a month even though I was trying to do so well before the cut off date and all their staff told me was that too many people already skipped that month and they needed to get rid of the items. Current crate is over a month behind and also just disappeared from my order history, so I can assume I'm not getting that one either. June and July are set back even further. I can't wait to get my crates and get the hell out of there.

LootCrate is a huge scam. I ordered 2 plans in 2021 for 3 Fallout Loot Crates, so 6 crates in total. 1 year later, I only received 2 out of 6 crates and Loot crate charged me over 1 more plan, which I never requested and had already canceled through their website!
I contacted their support, requested a refund, and disable whatever plans they still had active in their system since my front page was already disabled, and guess what? They told me they were working on a refund and 1 month later they charged me yet another 150$ for a second plan. I contacted them again and got ignored. Thankfully Paypal takes such matters seriously. I sent them the emails exchanged with LootCrate and got 300$ refund but the rest is gone. I can no longer request a refund for last year's plans, for the crates which were never delivered! Please, do not order from them, it's a huge huge scam!

I wanted to try a mystery box of kawaii items, and stumbled upon Loot Crate's Hello Kitty box. Well it's been 4 months since I initially ordered and I have yet to receive the box. Instead they sent some bonus box full of items completely unrelated to Hello Kitty (Rick and Morty, Bob's Burgers, and other mainstream adult fads). Sold or donated almost ALL of them! Now I'm fighting to either get the stuff I actually paid for or a full refund! Save your time and money, find a different months subscriptions box with better customer services and reviews.

Purchased several crates with several orders. Have not received any conformation whatsoever, no tracking, no invoices, Time to file a Paypal Claim I guess... Seems they Take your Money and Do what they Please and when they Please, Which it truly to their own benefit only, I will never trust this company again and regret the purchases already made. Paypal hopefully will refund with the filed dispute

I ordered something from Loot Vault for my husbands birthday thinking two weeks would be plenty of time to arrive. After 2 weeks had come and I still had not received a tracking number I contacted customer service and was told that it would just be a couple days and that their new warehouse was behind. I was told to contact if I didnt get the tracking in a couple days which I did not so I contacted them again. This time I got a response from them saying it will be 4 weeks until my stuff even gets fulfilled, no apologies. There is nothing on the site that says this. Also, since it has been so long, the stuff I bought has actually gone down in price yet I cant get anyone to respond to me so that I may cancel my order.

I ordered 4 Britney Spears limited edition crates in June 2021. The last one was supposed to come in November of 2021 but now it's august. So I went to check my account and it says cancelled as of June 2022. No notification and no refund to speak of. No answer to emails or phone calls. Made a complaint with the BBB.

I pre ordered a loot crate in March of 2022 for my niece & nephew. It said that it would be shipped by May. May came & went & I still hadn't received my loot crate. After emailing customer service, in June, I was told it was still in the process so I asked for a refund. After that I heard NOTHING from them. I emailed them at least once a week asking for an update about my refund only to get radio silence on their end. It's been 5 1/2 months now still no loot crate & still no refund. Terrible customer service & I definitely will not be ordering anything from this dog water company again.

After 4 months and 20 emails later, I finally just ask for a refund because they never even started my ordered but took my money.
Not once during the multiple emails did they offer me an alternative box for the theme that I wanted. Not once did they offer me another box that they could get to me in time ​because they were having a problems with the one I ordered. Not once did they offer me as a inconvenience a piece of merchandise to keep me as a new customer. This was my 1st order with them and they didn't care. So I asked for the refund. They didn't even try to keep my business or again offer me a subscription box or a piece of merchandise to show they felt bad for not giving me what I ordered. Find another service guys not this one.

Submitted order during August. Month later no update, contacted support and told ticketing system was down and would have to wait 10 days. 10 days later, warehouse issues and order would be dispatched soon. 4 weeks later, dispatch notification. Several days later checked dispatch notification and order cancelled without explanation. Contacted support, told since order had not been dispatched yet had been cancelled and that I should reorder at twice the price.

Support refuse to explain why and queries bounced between two people, both claiming I need to speak to other. Terrible company, terrible support.

If you burn your money you will at least get warm from the fire. With loot crate you get nothing but empty promises. They will blame it on shipping delays, but how can there be shipping delays if they haven't sent anything out to ship?

Ordered in April for my sisters birthday at the end of May.
Its now September and I STILL haven't received the items
What's worse if everytime I contact them they send back an automated message saying there have been delays due to covid but your products have just been shipped.
I've recieved this message about 3 times now, all a month apart, so quite obviously my product has not been shipped.

Definitely do not order from this company.
They will not read your emails and they will not send you your products.

Occasionally you will get a gem among otherwise boring/useless stuff. BUT. The exclusive content via the pins has been slashed recently, which is frustrating. And considering a lot of promos include nerdy versions of things that can be used (stationary, kitchen gear, etc), there is WAY more in boxes that is straight up figurines - a poor ratio at least. T-shirt designs are also boring as hell - considering the amazing t-shirt art out there, it's pretty poor.

Also, if live outside the US? LOL, you're screwed! Prepare for missing boxes, 6-8 weeks (OR MORE) waiting for boxes to arrive. Tracking is non existent. And the help desk doesn't give a stuff.

If you really want nerdy crates, I've had much better luck with stuff through cratejoy (though there is lots of variation there), and NerdyPost has a good service, and items that are *actually* unique for the appropriate themes.