Loot Crate

I have had 3 separate subscriptions through loot crate and have had issues with 2 of them (the 3rd doesn't start until November and was a gift). The items in the crates are hit or miss but the good stuff is usually really good. Your crates will almost always arrive late. Customer service sends out coupons when you aren't happy with something or when they send things out late. These coupons don't work and then refuse to honor them even when you show them EXACTLY what the coupons says. I think they are too focused on adding crates for different fan bases instead of treating their customers fairly and courteously. I've cancelled all my subscriptions and would NOT recommend their service.

I had a 6 month subscription for the wizarding world crate (bimonthly box) which I paid for in advance. I received the first two boxes but the third is nowhere to be seen. Its 4 months late by now, Lootcrate refuses to refund me and my bank can not post the money back because the deadline has passed.

My review is for the monthly subscriptions. Overall the loot you receive is pretty cool and I had no bad things to say about that.

What's the point of buying a 3 month subscription if they are going to charge you after those three months are up?
Basically you have to log into your account and cancel the subscription or else theyre going to keep charging you again! That's solely the reason why Im not considering getting lootcrates in the future!

They charged me in 2 invoices for my yearly subscriptions. With nothing on them specify the charges, in which I was overcharged. Try to contact them takes days and they don't even answer the questions asked. (Still trying to get an answer)
Costumer Service is terrible. It's obviously they care nothing about their costumers according to all the reviews. Save your $ there are so much other subscription boxes out there that care about the consumer.

This company has unethical business practices that start with immediately charging you money. Tried to cancel a subscription within minutes of creation. The help ticket system takes days - my reply is that to have a refund you need to cancel with 48 hours. I believe cancelling within 2 minutes qualifies,,, Oh and no phone number to call for billing or customer support does not exist. You can find a phone number on the BBB that takes you to an answering machine - good luck with that.

Not to mention the three different charges that came in for the same product. Yes an email that charged me a full amount, an online invoice indicating a coupon that was used, and a pre-authorization charge, that were all different that what i was actually charged.

I bought in for a year subscription with a discount code (come to find out they have partnered with many sites so their normal subscription rate makes their discount codes seem like a deal) on nothing more than a whim. It's just extremely small (despite ordering the largest they offer) and thin t-shirts with the occasional Pop type figure. I now have a stack of lootcrate boxes full of stuff that I can't even give away. I didn't have an issue canceling as many have noted though.

I ordered 2 loot boxes from them... after 6 months I finally received one of them... I understand "covid" and all that $#*!. But when they email Me saying it's going to ship here and it doesn't well ima get aggravated. Today I finally got one of them and wouldn't you know it... no t-shirt inside... I swear these people that work there or Even run the show are so dumb so absolute completely dumb that they don't even know how to wipe their own $#*!...

As an international shipping I should get my lootcrate like 10 days with delay. That's fine. The thing gets worse when it's been a month, you try to understand what's happenning and they just "apologize" and tell you that you will get a tracking info email. I'm still waiting for that tracking email... I just don't care about the F box. I want my money back. I'm done waiting so much time.

Their website is not clear, but the collar sizing is not for smaller dogs (chihuahuas etc). The best quality item in the crate is the collar, and it was too big for my dog.
The toy and the treats were also terrible, made out of horrible supplies / ingredients. I tried to contact them about my disappointment and all they had to offer was a vague apology. This was a complete waste of money, and for a service that wants to be subscription based, I wouldn't waste the time giving them a second try.

I have been in contact with customer service two weeks after I ordered my products since I didnt see anything happening. I ordered somethings on loot vault on Nov 4 well before the Black Friday rush to avoid this from happening and now they tell me that my order is pushed back from the overwhelming response they received on Black Friday. Ive emailed them every week after not seeing anything happening on my order since then and they still give me the same response. Ive even told them if something is holding up my shipment at least send a partial shipment. But nothing, as of today its been a month and a week since I placed my order. If youre going to order things for Christmas gifts. You need to order them in June to receive them on time. This is ridiculous, Ive received items from wish in a more timely matter and those things get shipped overseas.

Loot crate charged me for my first months shipment in September. I bought one to see if it was worth the money before continuing my subscription. My Marvel "Mighty" shipment was delayed to late October, then I was charged for another "Invincible" crate without having received anything at all. Both shipments were then further delayed to late November... then December. It is now late March. I know that the "Mighty" crate has been released, I've seen unboxing videos for it on YouTube in December. I'm glad that guy got his, I was not so lucky. My second "Invicible" crate is listed on the website as shipping in late March, my first "Mighty" crate isn't even listed with a date anymore. It's too late for me to cancel my charge with the bank. I guess all I can do is chalk my $100 up as a donation to the poor challenged folks at Lootcrate, who are incapable of holding or performing any actual gainful employment.