Loot Crate

Do not waste your money - Wizarding World crate has become a joke. We paid for the July crate and still have not received it (as of the 19th November!). When I have tried to follow it up I keep getting the same generic response saying they are having logistical and tracking issues but it will be on its way. When I ask to just cancel the order and for them to provide a full refund, the company just ignores the request and just tells me to wait

They re subscribed me and charged my credit card without permission! This was before I even received my last crate so I was not even given the opportunity to cancel my subscription.
The BBB has opened an investigation on the firm "due to the amount of inquiries we have received" They filed for Chapter 11 for reorganization on 8/11/2019. It is case number 19-*******. I would like to encourage everyone to look on the BBB webpage for more information.

I ordered my first loot box in July for my daughter. I was charged in August for $49 and again in October. When I email the customer support, they say to be patient and they are still waiting for shipment. I told them that if I didn't receive a tracking number that I was going to go to my bank and file fraudulent charges. Again they said to be patient and they are awaiting shipment due to demands. I filed charges at my bank and said this company is a scam. Do not order from this company.

I ordered the more expensive loot crate for my husband at Christmas time. The box was billed for January with a delivery date at the end of the month. At the end of the month, the shipping date changed to the middle of Feb. However, we were billed for the February box when January has not shipped yet. Now the shipping date changed AGAIN! It is stated the end of February for both of the crates. I have no hope that this will happen. I have emailed them several times in regards to their lack of business etiquette and how un reliable they are. I have requested a refund for my previous orders that I have not received, and have cancelled future orders! I ignored the original reviews. Please don't make my mistake and do the same.

Never received any of my orders. They tell me it's my countries post problems, but when speaking to them, the packages never made it to my country. Poor costumer service, told me they can't reship or refund me. They don't try offer to help and just blame anyone but themselves. Never ever buy from them.

I ordered 3 of the 'vault' loot crates on 10/16. When I originally placed order there was no info during order processing the shipping would be at least 2-3 weeks. You have to dig through the website after the fact to find this info. One is supposed to finally arrive on 11/7. We'll see. I still haven't received the shipping confirmation for the other two. I contacted their horrible customer service and received the pre-canned answers. They can't tell me date other two are shipping and gave me song and dance that they are shipping separately for my convenience. Yeah, not buying that. It's for their own convenience. AVOID THEM AND DON'T ORDER FROM LOOT CRATE! Also, in the past they charged me for a reoccurring shipment even though I only ordered 1 month. They did give a refund.

Overall very pleased with the items lootcrate ships. The all seem to be within the theme, and they are quality items. The shirts are garbage, very cheap material used, but the rest is above what i expected, even the box it comes in is well designed... seriously.

I had seven subscriptions for a yrs. I canceled all of them because the price was going up and the items were mostly a miss. When I canceled in mid November a Tony g emailed me that he was refunded all the subscriptions which was nice of him but he only did three. I emailed back and a Robbie s replied that that was a one time courtesy for those three. I asked about the other four which I was told before i would be refunded and Robbie S didn't answer me back until I emailed again and he said i could call the better business bureau and have I great day. This is how they treat their customers that have multiple subscriptions for yrs.It is now the end of December and still dealing with them. I had to send so many emails because they would never answer my questions. They also delayed every request I sent. I think there was over 25 emails to get to this point. If you think they are great while you are subscribing try canceling - it is a nightmare.

I bought a three month subscription for my grandson which he enjoyed. Unfortunately, they kept charging my card for additional three months. I emailed and called to cancel... they kept charging and sending. I had my grandson refuse the packages and send them back and called to cancel. They still kept charging my card and sending the monthly packages. The only way I was finally able to get them to stop was when my credit card expired!

I signed up for Loot Crate for three months as a trial and wasn't that into it. I figured because I only signed up for three months that my crates would just stop coming. They decided to update my subscription without telling me so I got charged for an extra month of $#*!. Turns out in order to unsubscribe you have to actually go to your account and unsubscribe there or they will just keep charging you without ever telling you.

I ordered several crates on nov 1st, hoping to arrive fotr the holiday. So far, nothing. I emailed loot crate and the gaming box is delayed and they don't know when it will be shipped as they're waiting for 2 items. They said they would email me.

Another crate was ordered nov 1st and same thing. It's now dec 9th. I emailed and they didn't ship the November item until dec 5th! They gave me a tracking number but it says give another 48 hrs after said delivery date in order to receive it due to delay. WTH. Looks like a shirt should be here dec 13th... Key word being SHOULD. I am cancelling this as soon as Christmas is over. Esp, the gaming crate if I haven't gotten it by Christmas!

They seem to have forgotten to actually ship my crate. Customer Support was nice and friendly, but couldn't provide me with an updated tracking number, and although they say that for US the delivery estimate is by 28th of the month, and that for overseas shipping should take a few more days, and although I am indeed abroad, they were asking of me to wait for another week and a half to have updated tracking info, which would be the period I should have been receiving it already.
I am glad I cancelled my monthly subscription before it renewed to a second month.

My order was from June 18th ( breaking bad bbq apron and a call of duty free e it says on their webpage ships within two weeks it is now July 22nd and know where them where is other than they have not started shipping it but they take the money never never ever again will I order here and even if they do finally ship it or not changing where of you wasted all my time messaging them to keep Auto replying never calling never nothing nothing nothing.
Ebay is better than this