Loot Crate

Crate never made it to me, asked support for help and got absolutely nothing but messages apologizing and saying the crate is on its way, been put through 5-6 different people with each not knowing what was going on which lead to me having to explain the problem each time, no credit or refund was given, absoulute worse experience ever... this is how they treat a 2 year long subscriber, every crate made it but one and when asked for help, got completely nothing, never again

I ordered a 3 month subscription early December - the 6th to be exact -- but still have not received any lootcrate, nor any email showing one was shipped to me. I have tried to email "customer service" three times and only got one reply 4 days after the first email saying it will be shipped at end of the week but that date has come and gone. What the heck? Can't find a number to call anyone. Seems like they got my loot and I got no crate. They even cited in the email that my 3 month subscription will be renewed in March. That means I am supposed to get Dec, Jan and Feb crates... but here we are Jan 6th and there is no reply to indicate where my Dec crate is. Huh? Losing my faith in this operation.
Sad to have to write this review because I really thought the Loot Crate was an awesome idea! Now all I have is a sad 10 year old who asks about his loot crate every day.

Stay away from the company they are terrible to deal with. They take zero responsibility for actually sending paid subscription boxes. I have had a subscription for over two years. I have tired to cancel my subscription several times due to being charged for boxes and not receiving them. I finally threatened legal action and they ended my subscription. I cancelled in April and I am still receiving "delayed" boxes and it is now end of July. I don't know how this company is still operating. They suck.

I'm waiting for over a year for at least 3 crates and like 5 or 6 add ons. Today I finally received one add on and one crate. They aren't even coming in order. Its just whatever they want to send and the crate is missing items. Biggest waste of money ever. I hope they go put of business.

Order placed on 7/23 and was charged right away. Site said shipping takes up to 14 days. Nope more than 2 months later after being lied to many times, they sent partial of order missing at least 2 Anime crates and a few more items. I waited for them to ship the rest and was told if they are out of stock, I will be contacted by them. Now 3 months, still missing crates and more. They replied with a tracking of the partial order and wont do anything about my two expensive crates from the order... they only shipped me small items. I have filed with the BBB hoping they will send me the rest of my order but I am not holding out for that based on other's experiences.

Purchased several crates, after filing bankruptcy they assured me that they would eventually process my orders. A ton of time has now passed and they still have hundreds of my dollars and now my account has "mysteriously disappeared" due to a system upgrade and they have no record of my purchases. This company is a total scam and I caution anyone from giving them money.

I ordered 3 statues in March on a sale they were having. A month goes by without any word from them (but yep they took the money right away). I contact them and ask them whats going on and they tell me to check back in a week. I do this and they say they are going to mail everything out shortly and that they are giving me a 5 dollar refund for the trouble (total had been 18 dollars).

So I wait and the refund never happens. On top of this the order takes another week or so to mail out and when it finally does arrive at my house I am missing one of the 3 statues. I email them and they say oops guess we were out of stock and didn't mail it. I told them to shove it and am completely done with this company.

They are a bunch of liars and thieves.

I have been a subscriber for several years. Although my nephew loves the boxes this will be my last year. Customer service is terrible. Each year I pay more and have more aggravation. They have no phone number to call. Email is the only option and it takes weeks to get a response.

We got my daughter a subscription to the Loot Anime crate. Starting October 2021 they stopped shipping them yet they charge us every month to April 2022. I have contacted them monthly about this and I have been told that they were going to double up her crates to get her caught up. This company is a scam they are also using Covid 19 as an excuse. Avoid this company.

I ordered a 3-month subscription back in November 2021 for my son's Christmas gift - still waiting almost 8 months later. Not only am I still waiting, after I cancelled my order so I wouldn't be charged for another month - they charge me for a crate I never ordered. Absolutely ridiculous. It has been one disappointing email after the next - I've been sending emails since February 2022 and nothing has been done. So to recap - I paid for a product that I've never received and was charged for a product I never ordered - sounds fishy!

Bought 2 loot crates. Bought the 1st loot crate because the company went nuts advertising Batman vs. Superman in the March 2016 loot crate. When I received my loot crate I got a whole bunch of crap related to Alien vs. Predator and other non versus related items that were very cheap quality and useless. I only received a cheap paper Batman vs. Superman wallet. Being the nice guy that I am, I decided to try it one more time and give Loot Crate a second chance. Biggest mistake, the company went nuts on advertising Harry Potter in April 2016 loot crate, all I received were Harry Potter socks. Are you kidding me, Loot Crate is a bust and not worth more than $9.99. Stay away at all cost and be disappointed.

I have two crates I'm still waiting for and have been for nearly a year, refuse to refund me and keep emailing me the same poor excuse each time I reach out, they're scummy and not worth your time, money or effort.

I really wanted to like them. I have not received three crates (over $110 CAD), one of which they admitted to not sending but I was told I would not be refunded for any of them. One time they offered me 10% off to loot vault, so I would have to spend more money, and then in the end the code didn't even work. Customer Service basically told me that it was not their fault (again, later admitting they didn't even send me one of those crates). Recently, wouldn't let me skip a month even though I was trying to do so well before the cut off date and all their staff told me was that too many people already skipped that month and they needed to get rid of the items. Current crate is over a month behind and also just disappeared from my order history, so I can assume I'm not getting that one either. June and July are set back even further. I can't wait to get my crates and get the hell out of there.