LolliCoutureReviews 2,774

I used this site for the very first time a few weeks ago. To start, I am an avid online shopper- I have a lot of experience dealing with online stores and customer support. This is hands down one of the worst experiences I have ever had. I ordered 6 items (all the same) to get monogrammed for a birthday party. I ordered 2nd day Air shipping- which cost over $50.00. The day after my order was placed, I noticed online it said order pending. I called to see what the problem was- it had to do with the billing/ shipping address, so I solved it then so that they could get the order out to me on time, as that was what I had paid for. The next day when I checked the order status, it was still on hold. I called again, and the woman who I spoke with had no indication that I called the day earlier to clear this up. She said she would have it completed within the next 2 hours and call me back. I never received a call back. I had to wait the entire weekend to speak to anyone. Called first thing on Monday and they had NO NOTES on any of this. I had to start completely over. I said I needed to be refunded my shipping costs- they refused. Blah blah blah- it has now been over 2 weeks and MY ORDER IS STILL PENDING. I am contacting my bank immediately to get the charges refunded.

Overall, this company is completely disorganized. They have zero communication and customer service standards.

I ordered prom shoes a week before my daughters prom, called that Monday and asked about shipping and tracking and the representative said I wouldn't receive any tracking but from her end the shoes were set to be shipped. Upon getting that information I asked would the shoes be here by Friday or Saturday and she guaranteed they would be since they were only coming from California. The shipment came to Memphis by Thursday night, I called Friday to get the shipment held in Memphis so I could have someone pick it up and deliver it to me because the scheduled delivery through fedex said Monday. Needless to say, I couldn't get the package held and the shoes still haven't made their Monday delivery and it's now Wednesday. I will never order from this company again!

I ordered 3 bathing suits on May 12 and never got any confirmation email or shipment info sent to my email. I have no idea of anything about my order. I am just hoping they make it here in time for my vacation in June.

I had placed an order on 5/14/16 (Saturday) with the understanding that my package would be shipped on the next business day which would have been 5/16/16 (according to their website). I contacted them both via email and by phone just to confirm because I had needed the items for a show the following week and they assured me I would be receiving a tracking number the following day but nothing... Sent them an email on both the 18th and 19th and got the same resposes, finally out of fear of not receiving items by show date, I asked them to please issue me a full refund but instead received an email with their shipping policy. I proceeded to open dispute on paypal so that I could try and get my money refunded asap so I could make purchase at brick and mortor store and have items in time enough for my show. They sent me an email, today 5/23/16 stating they would update info in my account but nothing yet! Show is tomorrow and now I may not have time to get what I need... They should just close up shop! Very poor customer service and communication... Just a horrible way to conduct a business!

Poor communication due to the fact that english is not their native language. Attempts to communicate were so frustrating I finally gave up. Asked the same question 3 times6 and never recd a valid response. Who knows when order will finally arrive- and if this is the process for orders before they arrive- I doubt any type of return or exchange would be any different. Just save yourself the frustration and DONT DO BUSINESS WITH THIS WEBSITE!#!