Logo Venture

Great company with hardworking individuals. Always responsive to feedback and make sure that they follow the client brief.

I had used this firm to create a logo for me that I was happy with and then they tried to upsell me constantly. One of the upsells was for international registration of the logo. In fact, it is really unclear what is even protected, I got a certificate from a private company and nothing is actually submitted to any government agency. In fact, all you are receiving is a certificate that states that your work is posted on this privately owned website. If this website were to shut down, you have nothing. I think you get as much protection simply assing the logo to any website you own or an email signature. Logo Venture is deceptive, making you believe that you are getting registered with a legitimate agency when in fact you are not. You need to know this.
I question the legitimacy of this organization for the following reasons: 1. I was not able to track down any legitimate office in the US, though they present themselves as being a US company. 2. The representatives use surnames that are generic American names. 3. They avoid my calls and say they will call back or email and they do not respond, they have made no attempt to resolve this with me at all. 4. Instead of making any attempt to resolve this, all they do is to try and silence your reviews like they did here, making it as not legitimate so that it will be removed. That only makes me now seek another place I can review them.
People need to know, they should avoid this company. Check out other review sites and you will see that when they cannot manipulate reviews, they are seen as they are and they do not like us to see them as they are. The truth is bad for business with Logo Venture.

1. Bad customer service
2. They just try to sell you through the entire process
3. They are very unprofessional over the phone
4. Don't listen to the customer
5. Give false deadlines
6. Did not refund me

Horrendous is the best word to describe these people.
The only positive thing they did was design my logo well, but that was the product of individuals I did not experience.

I started the logo process seven days ago and the next day they contacted me NOT to discuss my logo, but instead to upsell me. I am easy to close and they pretty much told me the original package that was advertised all over their homepage wasn't good enough. So I upgraded, and even after that, nearly five hours later, the "project manager" named Henry (or team salesman) called me so I could reiterate everything I put on my request, then proceeded to take me through his web development sales pitch. I have extensive sales experience so I understand all the techniques, shot them down, and told him to not try to sell me anymore.

He was initially understanding, and said my logo designs would be done in 48 hours. So two and half days passed and I didn't hear from this guy again, so I gave him a call to get a refund, and of course three minutes later he sends me my logo drafts to pick which one I want. I informed him of which logo I picked, and he said the final drafts would be sent soon. The next day I called, he tried to sell me again on their trademark "deal" and of course I shot that down again. He proceeded to tell me I would get the final files by Monday (this day was Friday). It is currently Monday night and after emailing him and calling him today, listening to him tell me I would have the logo by today, however I have yet to receive my logo.

I called to ask for a refund 2 times and both instances they forwarded me to the "project manager" who LAUGHED at me! I was very abrupt with them and told them to send me the logo immediately if they wouldn't refund me. Of course, after being firm he sent me the logos.

So I went to them because their teaser intro price seemed ok. Guy on the phone upsold me (i realised that later but was still comfortable enough).

Logo done unlimited revisions and formats. In the end we settled on something I felt was what I wanted. I emailed the Project Manager team and said ok its all good send me the files. Considering I had already paid I assumed it would simply be a case of files sent. Done and dusted. Happy for both.

But no. One of my account managers Henry Collins said we needed to speak on the phone to finalised this. I was skeptical but ok.

He calls and about 3-4 mins into the call he's still dragging this out and I'm wondering yep the logo is great. Already paid. Why is this call continuing? He asks if I want to pay another 100 USD for copyright. I say no i'm good.

Mic drop. Silence. He asks "why?" in an incredulous tone and I say I'm not interested. He says well give me a reason why because the authority will want to know. Or words similar to this. He meant to indicate the body that handles copyright I guess.

I then said I dont think thats relevant. Its a work of art paid for and commissionned by me alone and I've zero interest in copyrighting it and nobody should or needs to be informed my reasons why that is.

He cuts me off multiple times or tries to. I say "Henry shutup seriously". Then he goes on a train ride of "no you shutup" ending in him finally saying "Go $#*! yourself" and he ends the call.

I then contacted Logo Venture who sent me what I had paid for... and thats it.

I would not recommend them further. The artwork was fine but in the end as others said its just this long annoying journey of them trying to upsell you the entire time.

DO NOT USE THIS COMPANY!
I initially purchased the basic pack from logo venture and was told someone would call after the weekend to discuss the logo designs. All that was discussed was upgrading my purchase which initially seemed like a great idea. Not once was the design discussed before the call was ended.
Once I finally received back the designs I did a reverse image search and found several logos from various other websites that the logos were basically identical to. I emailed my concerns to the team and received a call the following day asking if I was ready to finalise my decision (after being told I had unlimited revisions) to which I explained that was not the point of my email. All that the employee rang to do was get more money out of me as it was now apparently REQUIRED that I pay $449 to have the company complete the copyright of my 'final logo'.
"After we have completed the form, we will send you the final logo designs and paperwork for your copyright" I explained that I had STILL not decided on the logo entirely and wanted to see the "final" high res files I was promised and had already paid for. It took them much convincing before receiving this, I did not receive the business card designs I also requested. I was then called every single day asking for payment for a service I had not yet agreed or decided upon. Until finally I said to stop calling me, the logo venture employee decided to tell me how $#*! of an idea my business was going to be and continued to tell me I would be charged as I had "agreed" to have the copyright completed (which I had not, nor received anything about this). I was told how I knew nothing several times before I hung up the phone.
All of this is also charged in USD which is not stated anyway nor do they tell you this.
DO NOT USE GET SCAMMED BY THIS COMPANY.