Logo Venture

I am OK with the logo but their service is not up to par. I paid for my logo and had to contact them after not hearing from anyone for a few days. They barely answer the phone so I was only able to get a response through online chat. I got my proofs within 24 hours as promised and approved one of the designs the same day. It took a week of phone calls, attempts at the online chat, and responses through their project portal before someone told me my designer no longer worked with the company. I was disappointed but willing to work through the inconvenience.

When I finally got someone on the phone, instead of discussing the long wait, he immediately went into an aggressive sales pitch for me to allow him to trademark me logo. After 15 minutes of him arguing with me that this was necessary he agreed to send me the files I was promised. But wait there is more. Now he wants me to allow them to design my website which I declined. We went so far as to tell me I was an unprofessional business because I did not want to purchase any further services. Overall it took nearly 25 minutes of telling him I would simply like my files to get the person to comply. When I gave him the final word he simply hung up.

As part of my package I was supposed to get a design of my business card. I replied to their questionaire over a week ago and still haven't heard anything.

A few years ago I had a logo designed by them (pre-buyout) for a small business/project. Last fall ('23) I was notified by one Jim Morrison...who had a very suspicious Indian accent...that someone had made inquiries as to the name. While the project was basically dormant due to COVID I wanted to keep the name so I went along to see what the deal was in terms of trademarking the name. While I am not totally uninitiated and know that the process to fully trademark a name is a lengthy and somewhat costly process I thought that I could slow up any other firm looking to poach the business name...despite my having the name wrapped-up in an LLC and I own the domain name until I was ready to make a decision as to moving ahead or not.
This firm has become a "boiler room operation". This guy is supposed to be a paralegal and he hooks you up with a supposed lawyer---after you've paid their fee which is like $300-$500.
Its all BS and they then try and get you to pay several thousand $ to accomplish the trademark. As soon as I realized the full breadth of the scam I stopped and filed a BBB complaint but it wont stop them. Doubt they are located on Wilshire anymore...more likely in Mumbai.
*****AVOID AT ALL COSTS!******

I bought their introductory logo from their. com.au website, with one file which was what I wanted. I ended up payin in US dollars so it was even more expensive than I thought.

After continuous (CONTNUOUS) upsell I finally get them to start designing the logo. They designed the logo and then said that what I had puchased was a low res file which I said was fine, I only want to use it on a website, I will not be printing. Otherwise I had to pay another $200. The file they sent was not only the lowest pixelated res file you could fine but they had put the low res file in a huge document so when you cropped the logo it was completely un-usable. So it was a waste of money. These people are scammers and an absolute joke. Their process is to hook you on a good deal that is not what it seems and then wear you down until you pay them a crazy amount of money or you give up and waste your money. Just use Fiverr, at least you can complain about someone on that platform. Never again.

This is the most pathetic logo company!
I wish i could give 0 stars!
Im surprised people are giving this company positive reviews. Just confused if those reviews are genuine or not!
Majority of the reviews are negative.
I ordered my logo around in may and paid through the website. I was called by a guy saying that i could make as many changes as possible, etc etc! They took some good time to get my logo done. After a week, i got some logos And i clearly told them I didn't like it. I was sent a long email stating that i chose a basic plan with 3 choices of logo! Well 1st of all it doesn't matter if i have 3 or 300 hundred choices to select from. The question is if i will like any one of them! After all its only 1 logo that a client will choose and use, NOT ALL!
I was very disappointed. I had to choose 1 logo with a heavy heart. Later i was called by the same guy and he forced me to pay for the registration! That a**hole doesn't know how to speak or provide a good customer service! I don't even know why he is even employed!
He started to shout and fight when i refused to pay for the registration! I told him off and hung up.
Later i was emailed by the guy who designed my logo. I still till date didnt use any of their logos because it was simply rubbish and pathetic.
This is the worst worst worst company and the customer service is below down grade!
These crooks will surely not return my money for sure and neither will they provide good selection despite customers giving them CLEAR INSTRUCTIONS FOR THE LOGO WANTED!

Paid this company twice to have my logo done. Never heard from them. Phone ring and ring and no answer.
Bad business.

False advertising and misleading information.
They advised they work in Australia and call from Australian phone number. The Australian Website has a toll free number that isn't avail to dial from Australia. I questioned if they are definitely in Australia and sales person confirmed this a few times. I advised I don't want offshore service. This resulted to no office in Australia. The Australian phone number they call you is just a patch number toll free 24/7 advertised is fake.
They promise they have a Professional team that will design logo and website. The unlimited logo service is them making unlimited on a logo generator software. I did a better design in 5 mins that their designs they kept presenting. Each time I gave feedback they didn't take any of that to modify logo. Because they must note I don't like them so hit the auto generated button!
Very basic design and not even close to what was promised. I PAID FOR MY OWN LOGO because they promise it will be better next time and take on board what I need for a logo.
They just drag on to waste time pretending to be a professional web and logo company.
The Project assistance person changed 4 -5 times under a year.
The last Person resigns and the company doesn't advises paid customers and that's when I realised all their contact points are just fake and robots.
Except One service line dials to you leave a voice message and they will call you back.
Took me 2 months for someone to call me
After attempted all phone numbers, sent emails, messages on my project page, social media messages, others calling on my behalf. Calling the project mobile numbers I was given during the project.
2 months later someone calls and acted like it's ok here is someone else let's get on with building my branding website.
I demanded refund after finding the truth of false and misleading.
Then they play hand ball making out its escalated and pretend to get back to you within 24-48 hours and they don't. Because I want my money back they have ignored and then reply back with false statements that they happy to continue working on my business project and can't refund but refer to management.
They don't refer they just drag on more as they are very good at dragging on

This is not what you want when building a new business that is a passion and expect that you get professional and accredited service that they pretend to be.
How they handle the dispute only shows how they aren't a legit company.

If they are a legit and work under Australian regulations I would of spoken to management and received a refund from how I was misled and lied to about their services and about working in Australia when they took my money!

They need to be shut down and not rip us off.

Buyers beware don't waste your money on scammers!

The one star is only for me to add a review not a star is deserved

Looks like... we have here, the... impatient and inflexible customer service.
Apparently they also have Australian page version, where i was actually talking to them
My conclusion, from my attempt with these guys to get the logo from them is following, and is what I have said to them at the end of phone call that I btw haven't requested form them and I still got form them - only to get bashed, btw:
So, this is what have I advised at the end of our failed initial deal, to the Logo Ventures:
"I would suggest you can undertake additional training in the following areas:
1 Customer service (do not make phone calls to customers they have not requested
From you, and respect their communication preferences)
2 Communication (eg. Do not talk at the same time with customers),
3 The manners (do not call people and organisations you have no clue about the names and assumptions and categories as to what they are not)
4 Listen carefully what customers do really need and don't let them repeat it
5 Never say to anyone "come back when you have enough money"
This, I would advise form any reasons, whatsoever, especially if you have advertised $35 starting pricing and after the order started it's already magically changed to $99
You are free to discuss further via the email, about the options for the price
You have discounted earlier, which is where I have lost you on the phone".
Now:
Need to say more, how also the nature of our business is misunderstood and insulted further by the same person, and categorized wrongly in my face with this "customer service" phone person as I talk to him, also having poor understanding of english as well and anything I say and I try to explain to him? I don't think so, for a change - we do have the manners at least, and for my vote here - stay away form these guys, people :).

BEWARE - This is definitely the worst logo company which I have ever dealt with.

They have a nice website with great salespeople just to lure you in but then for me it all went down hill rapidly. Please don't fall for it because my story can happen to you.

The designs were amateur and they lacked any creativity whatsoever, so I decided to Google a few key words for my idea to try to help them.

After a few Google searches I discovered that they used stock photography for a few of my designs and tried to pass them off to me as original art work.

Can you imagine if I had selected a stock photo as my company logo? And the lawsuits that might follow if my company becomes big?

I decided that I couldn't work with them, so I cancelled my entire order since they had offered a full money back guarantee.

This led to a call from "ROY" who uses a phony British accent and calls me bro. He begged for forgiveness to try to get me back on board but I said no. All I wanted was to part ways and find a new company that I could trust with my idea and money.

This guy would not stop and I was forced to file a dispute with my credit card company.

That Led to more calls from ROY who then started to threaten me. He claimed that he will ruin me and my credit history for life. I just laughed at him because I'm not dumb enough to fall for it.

Fast forward many months later and they are still trying to get any money they can from from my credit card company. I have never seen a business do anything like this to that extent when they admitted to me that they were wrong in writing. I even told them I will write this truthful review and Roy told me that it didn't matter nor do they care. It's unbelievable!

LOGOVENTURE, please leave me alone and stop your scam.