Logo Infinix

After my reviews here about this company, one of the managers reached out to me by name Mr. Frank, he was able to turn things around, corrected the error on my brochure even though I had to still pay for reprinting of the work, I did not mind which I did and they are reprinting the work as I write this new review. At this point this is what I can say but will come back after I get my new brochure. For Mr. Frank to go an extra mile to correct the mistake earlier made, is a step forward in the right direction. After I get the hard copy of my work, would come here to give my final reviews.

Thanks

Mary

They are professional scammers and every thing they do is fraud! They tricked me into trademarking my business name through their so called attorney, claiming that someone else filed for the same name. They kept asking for more and more money, sent me fake TM certificate, and $8000 and 10 months later I found out they were lying and my applications was not even assigned to an attorney. Stay away!

Every phone call was another attempt to get more money for things I did not want or need. Took an extremely long time to finalise everything I had paid for. Was not worth the stress, time or money. Do yourself a favour and go somewhere else.

Do not trust this company with your business. I paid this company $720 for a website. They did a horrible job. Then they asked for more money. A year later they scammed me as I no longer have access to the website.

I paid in full the amount of $129.00 USD and I never received a logo. They claimed that I would get a logo within 72 hours. Bill Cooper assured me that I would get my money back guaranteed. Which was a lie. I have left the so called manager many messages and no response back from anyone. The phone number online posted on the website is disconnected. This is an overseas scam artist company. Please don't waste your time or money or you will seriously regret it.

I purchased a logo from Logo Infinix. I also purchased trademarking services with them. They took my money, but failed to complete the service. I tried for months with them promising me "10 more business days" they would say. After about 6-7 times of this, I finally gave up and now I have to go find someone else to complete this service. I strongly suggest avoiding this company.

All of the other 1 star reviews already said it. Horrible work, horrible customer service, and neverending scammy upsells. Also the kid running it is a complete moron. A year later I still get spam texts and BS upsells. Never used the work from them because it was so bad. Abandoned it and went to a legitimate company and got the work I needed done well and with great service.

I paid for 3 logo animations. Ben Cooper was very convincing in his sales technique to make me spend my money. But the moment you pay is the moment they show their true colors. When you pay they don't send you a receipt of purchase. Their preferred method of contact is by WhatsApp (which alone is super sketchy) and even then they barely respond on there. They instantly become harder to reach. They get back to you when they feel like it. They choose not to do the work that you've paid them to do and they send you something completely different. Their team doesn't communicate with each other and tend to keep switching the individuals that work on your project which ultimately means that you have to re-explain what your project is and how you want it done.
They make you wait MONTHS before you receive your animation not weeks.
When I asked them how long it would take - They then replied "2 weeks" which turned into 2 months for an 9 second animation... They really don't care about you or your company. They simply want your money and as soon as you pay they then become $#*!s to you.

I purchased the Elite Logo Package. The initial contact was good, but after that things broke down. I kept getting switched to different people, so I never knew who was handling the project. They were not responsive to emails/questions. Often they would not respond for weeks at a time. They kept trying to charge me more for things already included in the package. I was so glad I kept all the emails I received from them so that I could show them what they said before. They did end up producing a nice logo that we're very happy with. They didn't deliver anything else paid for the in package. I got tired of trying to chase them down and just went to Vistaprint to develop my own business cards, stationary, brochures, etc. I would not recommend doing business with them!

Spent 3,000$ on a website that lasted 7 months no logo infinix refuses to answer my calls texts and emails about fixing my website they promised the would keep secure and maintained for life or giving me a refund. This company logo infinix is horrible scammers stay far far away from logo infinix

Paid around 10K to build a website, copyright and trademark, they made me pay twice a couple things pretending they did it by accident. The website took more than 1 year build because all they did was ask for more and more money. When the website was done was terrible, Not even nice looking and I couldnt upload a picture myself, I always needed to go to logo infinix to do any little change even just a picture. They were rude and now I have a much better website and easy to manage that I builded on Shopify myself. DO NOT use Logo Infinix, Jason Brown and his con artist team, based from any city will steal anything they can from you. I talked to managers, supervisors etc they are all scammers!

At the start Logo Infinix seem fine but once you pay them they simple no longer care.

Simple instructions such as following my instructions and color guide they could not do and always made up excuses.

This company require you to leave a message with an answering service with the promise someone from the company will call sadly this is not true.

They don't call back. I have been waiting for a week, our system relies on there back up but there is none.

They have cost us a lot of money so I would suggest you think twice before going with Logo Infinix as their customer support is really bad!

Negative star rating if I could. As soon as I finished talking on the phone with Ben, my phone started blowing up with spam texts for everything from graphic design to hiring and author to write a book. When he called back today to follow up on our previous call I said that I wasn't going to use them because of the spam texts. His response was "ok then. F--- off." Then hung up on me. Man did I really dodge a bullet by not using these guys.

This is what I text them
Hi jason

I want to ask you guys one thing, I purchased a professional website package which is $599. There is mentioned complete deployment but now you are charging on every single step means i paid $599 for only website design. It's surprising?

Initially you didn't explain to me about mobile responsive things, later you are trying to sell your elite package. I initially told you I don't have a budget more than this.

When Design is completed you are asking for more money to create content and again the same thing I provide you content and now for Web hosting and other hoster are not compatible because they are providing cheap options and I checked your package which is 5 times expensive from them i can't afford it.

It's totally Rip of money. In your professional package you mentioned no hidden charges but there is a lot i am 100% unsatisfied now i spent nearly 5 months with 0 result.

Plz explain to me about this, otherwise give my money back. I am not happy with your service.