Logo infinex stopped communications and working on my logo. It has been almost 25 days and I still do not have a logo. Only 2 Designers were working on my logo. I did get several design concepts on 12/29/20. On 1/12/21 I spoke with Robby Peterson and told him I could not get through and left a message in logoinfinex chat. Robby told me he didn't get a message and said I could email my pictures. I requested for him to text me hos email instead I was given Mac Jones email. They are working on the project together so I sent what I wanted to the email Mac Jones gave me. Mac Jones sent a reply email telling me he got my email and I would hear back in 24-48 hours. Today is 1/19/21 no responce from Mac Jones or Robby Peterson so I called. When I told Robby I wanted a refund I was hung up on. I called back and demanded to speak with his boss. Robby placed me on hold, when he returned to the phone he said his boss was not there and he would leave a message. My responce was no give me his bosses boss. Robby told me they do not come into work.
Robby wanted to know whers they went wrong so I explained for the 5 time what I put hers in this review.
The email was sent on 1/12/21. I should have heard from them by the 14, maybe the 15th at the latest. Robby says he was now at Mac Jones station amd could not find an email from me and Mac Jones did not tell him I sent the email.
Robby insists he wants to make things right and work on my project today. I told him no I want a refund you owe me $125. How can Robby work on my logo if he doesn't have my email of how I want the logo to look?
Robby told me he would put a request in for my refund and it would take 12-14 business days. I told him no ot wont, it did not take you 12-14 business days to get my money it better not take that to return it to me. I told him you guys are a bunch of cons and scammers.
Robby tolde he would ask that my refund be processed as soon as possible, then told me at least 3-5 business days. I will accept 3-5 business days, however not 12-14.
Robby said he still is going to work on my logo. I told him no, it will be rejected. I want my money!

Update: Today is 1/21/21
My husband checked the bak account yesterday and found that Logo Infinex had returne the $125. On the 19th the same day I wrote this review.
I spoke with Logo Infinex on messanger yesterday and today before I my h told me the money had been refunded.

This is my experience with Logoinfinix
I am giving this review to the full truth of what transpired with my dealings with Logoinfinix

I signed up on Oct 1,2020 to get a logo design, they called me and upsold me to a logo with a animated logo at a price of $300.00 USD was told it would take 48hrs to completion, they sent me a link to pay by CC so I did.

On October 1,2020 I completed the design initial debrief, Then 5 days later on October 6,2020 I emailed them asking where my logos are, they replied later that day and I finally received some logo designs to choose from, before day end I picked one that was ok and told them to go ahead with the one I agreed to.

On October 7 they called me again, not to talk about my logo design or animation design but to offer web hosting and website design, I did not agree and said I would not do anything until I received what I had already paid for. This was all offed at a discount off their regular price, I felt like I was being pressured into purchasing a product that I did not have the time to research.

On October 8,2020 they called me and asked again for web hosting and web design... I refused, they them transferred me to another department and offered trademarking my logo for $849.00 USD for lifetime, I refused as I do not find it necessary as we are a corporate company.

On October 9 they called again to discuss purchasing lifetime hosting and website design for a discount at only $748.00 USD, I thought ok that is an ok price, I agreed to it but only when both my logo design and animation logo was 100% completed, well that was not the case they went ahead and charged my CC for $748.00 USD this was done without my authorization as the first services were not completed.

Now it was October 10,2020 still no files from them for logo design or animation logo, I emailed them informing of my disappointment and informed them of the $748.00 USD charge on my CC that I did not authorize, they did email back the next day on October 11,2920 with 10 files of logos that were nothing like what I originally approved! With no mention of the $748.00 charge to my CC.

October 12,2020 I am now frustrated, I emailed to tell them that I was not happy at all with the final logo as not all of them match the one I approved, in my frustration I requested again a full refund for $300.00 USD and also for the $748.00 USD for the web hosting and web design I did not authorize.

Morning of October 13,2020 13 days after payment I get animation files that are not acceptable to me, changes need to happen, I replied again that I want a full refund in the amount of $1048. 00 USD as I am not happy with the services provided and definitely not happy with the unauthorized charge of $748.00 USD to my CC.

Unfortunately they tried many times to call me but I was working in the field with very very poor reception and could not answer the calls.

Evening of October 13,2020 I am emailing them again to request a call back some of the logo designs and the animation logo is not what I approved, I will give them a chance to make things right.

OK now it's October 14,2020
Got off the phone with LogoInfinix and they are willing to work with me to make things right, good on them... If they do the changes in a timely fashion I will be happy with the design of my logo, also they are willing to issue a credit for the charge of $748.00 USD, I decided I am going to waiting to see how the logo design turns out, if all good I will most likely use their services for website design and hosting.

I did make it clear to them that I was disappointed that they charged me for those services before the first services were completed. Seems like they understand my concerns, will update when everything is finalized, and provide a honest review.

This is my experience to date with Logoinfinix, it was a bumpy start but seems to be getting better as they are willing to make the changes to my logo design. Really think they try but believe they should state more realistic timelines.

Hopefully I will be upgrading this review to 5 stars as I hope they follow through with what was promised all in a timely manner with realistic timelines.