Becky-Ann T.

Logo infinex stopped communications and working on my logo. It has been almost 25 days and I still do not have a logo. Only 2 Designers were working on my logo. I did get several design concepts on 12/29/20. On 1/12/21 I spoke with Robby Peterson and told him I could not get through and left a message in logoinfinex chat. Robby told me he didn't get a message and said I could email my pictures. I requested for him to text me hos email instead I was given Mac Jones email. They are working on the project together so I sent what I wanted to the email Mac Jones gave me. Mac Jones sent a reply email telling me he got my email and I would hear back in 24-48 hours. Today is 1/19/21 no responce from Mac Jones or Robby Peterson so I called. When I told Robby I wanted a refund I was hung up on. I called back and demanded to speak with his boss. Robby placed me on hold, when he returned to the phone he said his boss was not there and he would leave a message. My responce was no give me his bosses boss. Robby told me they do not come into work.
Robby wanted to know whers they went wrong so I explained for the 5 time what I put hers in this review.
The email was sent on 1/12/21. I should have heard from them by the 14, maybe the 15th at the latest. Robby says he was now at Mac Jones station amd could not find an email from me and Mac Jones did not tell him I sent the email.
Robby insists he wants to make things right and work on my project today. I told him no I want a refund you owe me $125. How can Robby work on my logo if he doesn't have my email of how I want the logo to look?
Robby told me he would put a request in for my refund and it would take 12-14 business days. I told him no ot wont, it did not take you 12-14 business days to get my money it better not take that to return it to me. I told him you guys are a bunch of cons and scammers.
Robby tolde he would ask that my refund be processed as soon as possible, then told me at least 3-5 business days. I will accept 3-5 business days, however not 12-14.
Robby said he still is going to work on my logo. I told him no, it will be rejected. I want my money!

Update: Today is 1/21/21
My husband checked the bak account yesterday and found that Logo Infinex had returne the $125. On the 19th the same day I wrote this review.
I spoke with Logo Infinex on messanger yesterday and today before I my h told me the money had been refunded.