Living Spaces

Although their sofas are a good price, I would highly recommend AGAINST ordering from them. If I could give them a negative rating, I would! They charge you a restocking fee if the furniture does not fit into your elevator or stairwell or door. They refuse to waive it and the costumer service is absolutely atrocious! Their practice is inhuman and greedy, they only want to take money from you and the quality is not great. The shipping takes a really long time and the APR on their credit cards are ridiculous. I absolutely despise this company and would not recommend their furniture to my worst enemy. Save yourself the trouble and go somewhere else. ANYWHERE would be better than Living Spaces.

I will never order anything from this company again. I ordered my daughter a sectional sofa, she had a confirmed delivery date of today. Yesterday they texted her with her delivery window. This morning she gets a call from the delivery person saying that they cannot make the delivery because the sofa part of the sectional is on backorder and they will not have an ETA until the end of this month. So, I call to cancel and they say that I can't cancel for free. Only after asking for a manager and threatening to dispute the charge on my credit card did she magically refund my purchase. Complete incompetence and disregard for customer service.

We booked an item and they said will be delivered in 2 days.
After that we started tracking the order and found they are going to delivery it wrong address. We called and they said sorry we have corrected address now and you will receive you product in 24th.
They again went to the wrong address to deliver it. Delivery guy calls us and says "we are here to delivery your stuff" we gave him correct address and he said will be there in 23mins. We kept waiting and he never showed up or picked up his phone after that
Then next days went physically to the store and same issue they had no idea when can they deliver. All stupid exercises
Looks like there systems are totally disconnected
I will never ever shop again at Living Spaces

I was purchasing drawers online and called living spaces to pay. The customer service told me that the delivery schedule is set and ready. I was waiting on that day stay home and waiting for the delivery unfortunately my drawers never showed up. I called living spaces and told me that the payment didn't go through and i have to call the synchrony bank. I was waiting for nothing living spaces didn't even notify me that the payment didn't go through. I was really disappointed with this Living Spaces..

They are great in store but any issues after are a nightmare to resolve. They have scheduled my delivery twice and were a no show twice. They do not contact you, they do not care. Getting ahold of someone to resolve concerns is impossible. Still waiting on my table bc I can't get ahold of anyone to see if they will actually deliver what I paid for. Absurb all around.

I bought gel mattresses and they delivered regular mattresses. The old mattresses were already in the bags they provided and the room was ready for the new ones so I kept the incorrect ones just to avoid having to do everything all over again. Very disappointed.

I have been waiting over two months for a refund for a sectional I returned. I have been given the run-around from customer service and have called multiple times to get this straightened out and still have not been refunded. Please save your time and money and do not order from here.

Scammmers! They can't deliver what they say. They tell you they no longer have the product you ordered and then try to sell you something else. Delivery your told a few days, then you get an email that says it will take a month. They make you wait days for your refund. I have reported them to the Better Business Bureau. I don't have photos of my purchase because they delivered NOTHING for my $$ which that are keeping for a few days at least.

I was sold on a warranty for my sectional couch. Was charged around $350.00 to cover cleaning or deodorizing. I have submitted a claim various times trying to get service and instead they send me to their partner which is an additional charge. This is a scam! They charge you upfront for a warranty to cover your furniture - which you will never be able to use! DO NOT BUY THE WARRANTY!

I was stunned to try to buy something only to be told they would not sell it. They did not have any inventory. No inventory was coming in for months, however they would not sell the item because they might need it. Crazy!

I ordered a couch and a loveseat from Living Spaces. I waited 6 weeks and finally received my delivery. Once I unwrapped the couch, I noticed a hole in the material. I quickly called Living Spaces and was told I had to take pictures, upload them and wait. Once those were approved, I got a call telling me the they can have someone patch it or give me a discount to keep as is. Both unacceptable for my thousands of dollars spent on these couches. I agreed to have a technician come and repair it, but had to wait two days for them to schedule an appointment. They never called, so I called again and was told I had to wait another two days for a technician to call. Again no call. I have now been on hold for 20 minutes waiting to speak to speak to someone, and just got hung up on. This company is really horrible, and I would not walk away from any purchase, I would RUN!

So we ordered a bed frame, which we had to wait for 2-3 months to be delivered since we live in new york. The bedframe came defective and we asked for the frame to be replaced, they said it would take up to two other months, we really wanted a good one so we agreed to wait for another two months, two months go by, no frame in sight, we called them up again and they said the previous employee who had helped us process the exchange didn't confirm the delivery like how is that even possible! Their employees are very rude and wouldn't cooperate, hung up on us a few times, did not allow us to speak to a higher up and told us we now have to wait for another month! What a treatment for their customers! So disappointed' this company truly sucks!

I recently bought a queen bed and it was worst than any furniture places I have ever bought from. The frame where it will hold the bed was so cheappp! I mean my daughter can bend and snap it into pieces. Even Ikea is wayyyy better than living spaces. They buy Amazon quality or less then display it and sell it. From that experience. We will never buy a furniture with them. So we bought bet set and dining set.

I just had a recliner delivered IN A BOX. Not assembled at all. I had no idea. I paid over $1100 for this chair, and it was not assembled. I am furious. I am a senior citizen, and no one at the store told me this would happen. I usually buy Lazy Boy but decided to try Living Spaces. Never again! This sucks big time. I called the store and they said...Oh well!

I bought a power sofa. It was comfortable and had so many good qualities. In 2 months the cushions bunched. Living spaces honored the warranty and replaced the sofa ( but I had to get rid of the old sofa).
I've had the sofa for 4 days and it is bunching. China does not put foam in cushions. Living spaces says they can't fix the problem, but they could replace the padding with foam.

I never seen this level of bad costumer service. They defraud propel with bad furniture and service and punish them with the return policy. They will make you pay even if you don't like their product.

I ordered a rug and it is just passed two weeks and at the first time that I vaccumed it, the rug material just poured out of the air. They have a terrible customer service! I called them and the man was so rude and he just rudely said I can't do anything.

I ordered a couch set and scheduled a time and day for delivery. They canceled on me 4 times then told me I was being unprofessional because I might have cursed when I called and said just cancel my order! They also proceeded to tell me that they would wave the fees….really! They cancel 4 times and they were really going to charge me cancellation fees. What about my time to constantly have to reschedule my time to intercept the couches that never showed up. Would not recommend!