Living Spaces

Ordered a bedroom suit that was supposed to be in stock and now almost 2 month later still getting the run around about the chest. This was to be delivered on July 2. They told us the chest was delayed until the middle of July, then they told me the end of July, and now they have no idea when it will be in!

I bought two special order chairs from Living Spaces. When we were working with the sales person, I told her i didn't need the chairs until Feb. Of 2021, dut to building a new house. She told me not a problem they can hold them for me. Now the chairs are done and they want to ship them to me. I explained my situation and what the sales person told us, but they are not standing behind her obvious mistake. Her being new or lack of training is not my fault, they should stand behind their sales people and do what is right... hold them until Feb. 2021.
Poor customer service! I will never buy from them again.

Horrible customer service. Delivery company is a joke. Buyer BEWARE. Furniture delivered broken and still missing accent pillows almost a month later.

Customer service is not helpful and very difficult to communicate with. The showroom floor is awesome but the follow through and customer service are horrible. Stick with better known companies.

This place is a DISGRACE. They have lied to me now 4 separate times. Long story short, I bought a $1,000 rug, upon purchase was told it had a 1 year warranty. After 3 months of light use, it starts falling apart. Call after call to the warranty department, the first TWO associates confirm I have a year warranty I should be good. End result? Lying scumbag managers saying nope, there is nothing they can do. Shameless bastards! Rugs to them are "just accessories" at $1,000 price tag mind you and they are realllll sorry. Wont even give me a freaking discount on a replacement! You should avoid living spaces at all costs. I am taking them to small claims court and I have reporter their misinformation and fraud to the better business bureau. Avoid the heartless, ruthless, corrupt company at all costs!

My items were supposed to be delivered today, but they canceled without sending an email as to why. Spoke to person who said I should be understanding after I waited 6hours for delivery that did not show up and waiting to speak to someone after 45 minutes on hold. All I was offered was 25 dollar gift card to a store I would not buy anything else from. I spent over 1600 dollars and delivery fee on couches I have to wait over 3 more weeks to get. I currently have no couches due to moving into a new home living spaces is horrible and the customer service is even worse. How's that for being understanding.

I ordered a chest drawer twice and each time the item was damaged. So, I requested a refund. The representative was unknowledgeable. She set the refund up as a store credit when it was supposed to go back to my original payment method. I've called numerous times and I still cant get this resolved. When I asked for the number to the refunds department, one of the reps blatantly lied and stated that they don't have a number. I've been promised call backs, but no one has EVER called me back. At this point, I will be opening a BBB claim if this isnt resolved in the next 5 business days. I've never experienced such horrible customer service in my life.

How ethical is it to delay allowing a return of an item that was purchased with the belief that it was something other than it was due to the signage and what the salesperson said it was? Even if it was perfectly clear what I was buying, I should be able to return it without so much of a headache. Customer Service is horrible. They are making this much more of an ordeal than it needs to be. I will never step foot in Living Spaces again. And now that I see all of the other complaints, I see that it is their M. O.

Do not buy outdoor furniture from living spaces. I bought a outdoor table and chairs. I have had it about 7 to 8 months and the finish is turning white and pealing. I contact LSpaces which has a 1 year warranty and they refused to warranty it because it was outdoors. It's really bad they never even came to look at it. I'm in the furniture business myself and this is just a terrible finish on these items. Complete factory default. I have other outdoor furniture (not from living spaces) that I've had for years and still in better shape than the items from LSpaces. Unhappy customer, done shopping at there stores.

I purchase my sofa 2 yrs ago and have a problem speaking with someone since the day that my sofa arrived. Paying for the CARE protection plan is no more than a laughing joke and a serious waste of time. I will never purchase anything from Living Spaces again in my life! Do yourself a favor and don't set foot in Living Spaces... It's not WORTH IT!

The only time they will be nice to you, is when you pay. Moving forward, they will change their attitude, and you will not get fair service from them.
Bad customer service and awful attitude from the supervisor.
I was charged unfair fees of $300 for a furniture, which wasn't even delivered.

Be aware of cancellation policy or return on orders at Living Spaces. I have purchase the entire living room set and had decided to cancel my order after four days due to furnitures will not fit my living room correct and will be blocking part of my fireplace. It is a connected sectional so I can't change the layout. Unfortunately I have to paid 25% none refundable, cost me around $500. They told me I did signed the terms. I did remember signing paper, but the sale lady didn't explain to me the return policy, if I would know I wouldn't purchase that day until I am for sure. Very sad that I had to paid that much for nothing. I will never go back there again to purchase anything else. Customer services is not of any help either.

If you special order anything and try to change it right after you place the order they won't do it even though the ship date is 8 weeks out. They claim that they start making the couch right after they receive the order and it takes 8 weeks to make it. Right... NOT! Shop somewhere else. Customer service stinks. Waited for almost 2 days for them to answer my calls. No one ever called. I gave up and will cancel through my bank. Living Spaces has so many problems they do not call you back. If they think you are canceling an order they avoid you at all costs. Bought the same sofa through Overtstock... very pleased with them!

I love this company because they have all the current different life style designs we love, for a fraction of the price of anywhere else. They also have same day and next day delivery. As a designer who might shop in LA, the savings are sometimes 10 fold! The shopping experience is pleasant because the salespeople are not on commission and there are "specialists" in each dept. The stores are laid out beautifully and there are no upcharges for fabric customizing... turn around time is only 2-4 weeks!

My gf and I went to check out outdoor furniture. Got all the way to the back of the store and was harassed about my mask. I have a medical condition so I really can't wear a mask and they literally kicked us out and were getting really close to us saying we can shop online. The whole point of a furniture store is to shop in person. This is why brick and mortar stores will die off soon. There was no one near us until this associate came up to us within like 3 feet of us and wouldn't leave us alone then followed us out of the store. Never will I recommend them again and I've told so many people to shop here over the years.

I wasn't going to post any reviews other than the one I placed on the item I purchased, but they removed it ("moderated" it) because it was too negative (even though I gave them three stars), so I'm going to make sure everyone knows about my experiences.

Firstly, I had to replace the couch I purchased TWICE because this company has zero quality control. The replacement they sent was in even worse condition than the first. Finally, after three months, I have the couch I paid for. I like it, and I can see myself keeping it for a long time, but this experience (and especially the review censorship) has ensured I will never purchase an item from this company again. In fact, I've told my friends and family who were considering purchasing the same couch I got NOT to do so. Steer well clear of this scam.

We ordered a special order sectional, ottoman, and chair July 3rd and were told it would be 6-7 weeks to receive. After 14 weeks, we finally got our sectional and ottoman... but no chair. Today it has been 18 weeks since our order was placed and was told that the chair is missing and needs to be reordered. I was told that they would give me a credit of $100 bringing the price down to $850 for the chair and it would be ELEVEN TO TWELVE WEEKS to receive it. No thank you! I'm disgusted at how poorly ran this business is. Hot garbage! Also, customer service is trash. I was told so many times "we will call you back" and just never got a response! Unacceptable.

Living Space Beware! Beware of Living Spaces marketing approach when it gets to selling warranty insurance by Care Free. Do not, do not ever buy this insurance; it's a total scam. They put it on my bill without asking and when I did, they said it was highly recommended because they would replace the furniture if it couldn't be repaired with no questions asked. I was convinced that the insurance was hassle free; well, it was not. My recent simple claim of broken stitches turned out to be a nightmare. These people were looking for thin hair flaws to reject any claim and that's exactly what they did to mine. Living Spaces lost my business. I'm not ever stepping my foot in any Living Spaces stores, ever again! Sayonara Living Spaces!