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New Jersey
1 review
2 helpful votes
Follow Lisa M.
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Bought tickets with poor view due to pit and tried to switch it right away and they couldn't help with an exchange. Told me to resell them, ha ha. I paid 97.50 and now can't even get half that. Ended up purchasing new seats now have to eat the cost of the $#*! seats. Oh, the new seats are now cheaper 4 four days later, what a joke. Lost money with Live Nation never again! Horrible customer service borderline crooks.

Date of experience: May 5, 2019
Missouri
1 review
4 helpful votes
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Where's my refund
June 19, 2020

I purchased tickets for Ozzie Osborn in dec 2019. By Jan 2020 the tour was cancelled. Your website says you will refund in 30 days for cancellations. I have emailed and called for six months and no refund. I am waiting for over 300.00 dollars. The automated phone service refuses to give me customer service and disconnects me. It keeps saying I will receive refund 30 days after cancellation. This is false after 6 months I have no refund. I am contacting the attorney general and BBB about this matter

Date of experience: June 19, 2020
Colorado
1 review
4 helpful votes
Follow Brian H.
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From what I can tell they have sold my e-mail and phone number off. After purchasing the tickets there greedy little site had some 10 nonsense offers like buy $100 food service for $5, or you've won a cruise would you like them to contact you. After closing all these nonsense deals and unchecking everything, within 5 minutes i got a call about my free cruise. The next day I am getting emails from the food delivery service. All this on top of a convenience fee for doing all the work to purchase the ticket myself.

I do not understand how these ticket resale companies are even a thing. It disgusts me how greedy they are. It disgusts me how they sell my info even after I just paid them and said no to there nonsense offer. Hopefully someday these resale companies are destroyed.

Date of experience: December 14, 2018
District of Columbia
1 review
2 helpful votes
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Lawn pass scam
May 3, 2022

As a result of a technical glitch I accidently ordered two sets of two season lawn passes for $478 each, $956 total. These tickets are in my wife's name (2) and my name (2) and they are not transferable. I can't even transfer them to myself. You'd think this would be a partial refund no-brainer decision. Nope. No returns for any reason. They don't even consider returns on purchases. So now I have to get a lawyer to fight an error that was probably a technical hiccup on their website to begin with.

Date of experience: May 3, 2022
Virginia
1 review
1 helpful vote
Follow Gergely S.
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Was trying to buy a ticket as soon as presales opened. As I was checking out livenation decided it was time to update my password, which required them emailing me a link. That email didn't come for half an hour, by then the best seats were gone. Could've just taken my money.

Date of experience: March 28, 2023
New York
4 reviews
21 helpful votes
Follow lynn n.
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What more is there to say? LiveNation, Ticketmaster etc. are extortionists. If you want to see a certain level of performer, those are your only choices. Then they charge ridiculous 'fees' and after all that, you get ZERO customer service. No Live Chat. No phone number to call. Nothing. But completely useless back and forth email support.

However, if you have problems with your tickets, such that you can resolve the problem, you need to contact your bank or credit card company and tell them to Reverse the Charges... that the charges were Fraudulent... because you did 'not receive the goods and services paid for' (which also includes Customer Service).

With these scum companies such as LiveNation and Ticketmaster, we have to do whatever it takes... even if it means stretching the truth with our banks and credit card companies, in order to get these companies to provide us with better service.

This is UNacceptable, and more people need to complain.

Date of experience: May 15, 2022
Georgia
1 review
0 helpful votes
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Had a severe weather warning— lightening, insane winds, rain. Yet they still won't let us get a refund for the concert and wouldn't let me sell my ticket. Bad customer service and terrible management.

Date of experience: June 26, 2023
Pennsylvania
1 review
2 helpful votes
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My 16 year old son and I attended the Roxy Ann theater on June 19th 2023. My son got in the pit and was punched in the guts and ended up throwing up so they removed him from the entire concert without my consent. Not to mention the premium parking that you pay for wasn't even open until they opened the doors so how how can you park in your premium parking when it ain't open! I would like a refund! That is my kid sitting with some homeless man because staff kicked him out mind you he is 16 years old

Date of experience: June 19, 2023
New Hampshire
1 review
0 helpful votes
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Deserving of no stars.
August 11, 2021

I chose not to attend the Hall and Oates concert at the Bank of NJ pavilion given covid concerns. Related, I looked to transfer my tickets to my sister who already had tickets. The transfer never took place therefore I ended up losing $150 plus dollars. Given the poor overall reviews this should not come as a surprise. Will not do business with you again. Seems like many consumers share this sentiment.

Date of experience: August 11, 2021
Oregon
2 reviews
20 helpful votes
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Refund request
June 29, 2020

I bought a ticket in Nov 2019. Postponed to Aug. 2020 and now Feb. 2021. I no longer live in the state that the concert takes place in. I was told no due to unprecedented circumstance. I could put food in my stomach or gas in my car during this unprecedented circumstance. I will never use this site and they don't deserve any stars at all.

Date of experience: June 29, 2020
Tennessee
1 review
0 helpful votes
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Beware
September 16, 2022

Bought tickets to an event at House of blues, Myrtle beach SC... There was an issue with there site when I bought tickets. After hr 45 min! They charged my credit card for an additional seat/ ticket! Contacted 3 times. Will not refund my money! Very Shady! Not a way to do business. Exspecially there mistake!

Date of experience: September 16, 2022
Virginia
1 review
0 helpful votes
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They send unwanted and unwelcome CRAP to my email and when I try several times to unsubscribe, how convenient (for them) that it fails. So here I am to tell everyone to be aware. Again, it's only my opinion that that are very crafty con artists.

Date of experience: June 16, 2023
Washington
2 reviews
5 helpful votes
Follow Brenda N.
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I went to see Dead & Co at The Gorge and should have not wasted my money. On Friday the line was so long that I missed the entire first set. The second day I paid an extra 10 and maybe got in quicker but the staff knew nothing as to where the shuttle busses pick you up. I was in a car accident and could barely walk. Went to the box office and they all looked confused. The entire event was so disorganized. I asked a staff member 3 times how to get to gate B and he could not tell me. Sent me in the wrong direction. Finally the gate he was guarding st the General Store a young man drove me to the shuttle in his car and I made the last shuttle to campground both nights. I want a refund

Date of experience: June 13, 2019
South Carolina
1 review
0 helpful votes
Follow Brian A.
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I was excited to get Tears for Fears and Garbage tickets this morning for Ameris Bank in Atlanta, but the tickets and fees are exorbitant. As you can see by my screenshot below, the price for 2 good tickets are $336 each and they think they can charge a $60.50 service fee for each ticket. Really? This is a pathetic state of our society where a monopoly dicates and gets what they want. To rip off consumers. I'll be skipping concerts where it's a total rip off.

Date of experience: November 19, 2021
Idaho
1 review
0 helpful votes
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Lawn pass
June 1, 2022

Poor customer service and policies. I wanted to transfer the pass to another name before season start. They said no. So basically "too bad so sad" because the person I bought it for can't go to any of the concerts. I even offered to pay ANY fee up to a new ticket because they are not for sale anymore and they STILL SAID NO! Boo!

Date of experience: June 1, 2022
New Jersey
1 review
0 helpful votes
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Danilegh Tickets never got my refund from 2020
October 13, 2021

I've requested a refund lat year and also again this year and they said I would get them within 30 days... Still didn't get my 80 dollars back? Covid cancelled it, I definitely need my money back and I will keep trying... No more concerts for a while.

Date of experience: October 13, 2021
Tennessee
1 review
3 helpful votes
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I have to buy tickets for my party of 5, but this website only restricts to 4 max! So I decided to buy 3+2 tickets in two steps, after bought the 3 tickets, the price suddenly raised up for the same section of seats! Shame on you live nation!

Date of experience: August 12, 2019
Pennsylvania
1 review
3 helpful votes
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Horrible
July 20, 2019

Just left Jimmy Buffet concert. This was my 10th Buffet show and this was the worst by far. Buffet was amazing - not his fault. Got into our lawn seats about 30 mins to spare (after waiting in line for 90 mins to get into stadium). There were NO lawn seats left. Then, after waiting 45 min for a $20 vodka/lemonade, still no seats. Ended up standing in the aisle. Horrid. Wont be back after this horrible incident.

Date of experience: July 20, 2019
Poland
3 reviews
2 helpful votes
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LiveNation
August 10, 2018

I have a rather bad experience ordering tickets for an Ed Sheeran concert. The delivery took over a month, and no way to return the tickets in case of an emergency. It is also not allowed to sell them. Would not recommend

Date of experience: August 10, 2018
South Carolina
1 review
2 helpful votes
Follow Henry J.
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My concert date got set to "TBA" 4 months ago. I finally contacted them for a refund, and they said no. Is the concert ever going to happen or is this just a way to steal from people? I don't understand how this is even legal. Stay away from this company at all costs.

Date of experience: June 30, 2020

Overview

LiveNation has a rating of 1.2 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveNation most frequently mention customer service, credit card and ticket master. LiveNation ranks 217th among Concert Tickets sites.

service
73
value
67
shipping
34
returns
52
quality
58
+25