lynn n.

What more is there to say? LiveNation, Ticketmaster etc. are extortionists. If you want to see a certain level of performer, those are your only choices. Then they charge ridiculous 'fees' and after all that, you get ZERO customer service. No Live Chat. No phone number to call. Nothing. But completely useless back and forth email support.

However, if you have problems with your tickets, such that you can resolve the problem, you need to contact your bank or credit card company and tell them to Reverse the Charges... that the charges were Fraudulent... because you did 'not receive the goods and services paid for' (which also includes Customer Service).

With these scum companies such as LiveNation and Ticketmaster, we have to do whatever it takes... even if it means stretching the truth with our banks and credit card companies, in order to get these companies to provide us with better service.

This is UNacceptable, and more people need to complain.

I tend to splurge on new lingerie maybe every 5 years or so. I've ordered from herroom a number of times, and normally it's been fine.

More recently however, there were some issues (I won't get into them) but suffice to say that, when I called Herroom to try and resolve, and in speaking with multiple different reps, on different days, the general feeling is that their reps are rather 'apathetic' about being helpful, and in some instances the reps actually seemed to have a bit of 'attitude'.

One time I asked the rep if I could speak with a manager, and her response was 'well the manager is just gonna tell you the same thing'. Oh really? And who are You to speak on behalf of the manager? I don't need some rep telling me what the manager is supposedly going to say to me. Just connect me to a goddamn manager, as I asked! Sheesh. Customer service has just gone down the tubes...

The good:

Once TRR understood the labels that I was offering up to them (Jill Sander, Derek Lam, Burberry, Issa, Vivienne Westwood, etc.) and the number of items I had (approximately 70), they deemed me worthy of having a rep come to my home to look through my items. The rep was very professional, and after checking my items, determined that 40 or so items were appropriate for their site. The rep took the items back to TRR's offices, for a final determination.

They decided to return about 10 of my items, and they were shipped back to me via UPS. Everything appeared to be in good original condition.

My remaining 30 items were then listed on their site, and within two weeks (this was around mid-June), 4 of my items had sold. I didn't have to take any photos myself... didn't have to list anything myself... so from this perspective, it was a breeze!

As for the prices they assigned to my items, I guess sorta like when someone is selling their home, they might perceive it's value to be more than what the market will bear.;-) I mean, I was selling items from my personal closet, and each of these items had stories and memories associated with them. But in the end, TRR are the experts, and indeed, I think they know what sells on their site, and at what price. (I think what may have also impacted some of the prices of my items was the fact that, during COVID, sites such as TRR suddenly found themselves inundated, with everyone 'cleaning out their closets'. So all that inventory probably meant lower prices, across the board.

That said, even after TRR taking out their commission, I suppose I was pretty content with my earnings, as it likely would have taken a long time for me to find just the right buyers, and at the right prices, on my own. Some of my items sold for more than I expected, and some for less, so in the end it all sort of evened out.

One problem I did find with TRR however (at least, during the Summer of 2021 timeframe) was... TRR management were either unwilling or incapable of hiring more staff to keep up with the volume of inventory, and the customer service that should go with that. Emails to TRR and calls to them went unanswered. For weeks. Some of my items that TRR accepted and listed... the listings were sloppy. So I had one dress with LEATHER sleeves (which should have been a big selling point, and added to the perceived value of the dress). But yet, they neglected to mention that the dress had leather sleeves. Another dress that had a unique sash/tie design... it was tied incorrectly on the mannequin, so it ended up showing inside seams and inside supporting 'strings' on the mannequin, making the dress look strange. Another dress of mine, which was silk, and which included a matching full slip... the slip ended up getting 'returned' to me by TRR. Another shift dress that came with a matching belt... that belt also got 'returned' to me by TRR, resulting in a shapless dress that they then listed on their website. When I called them to ask for a shipping label so that I could send them the belt to go with my dress, four weeks later, no shipping label. And so on. Clearly they are overworked and understaffed. All this sloppiness, in turn, effects how our items are styled and described on their website, which in turn could make them less appealing to potential buyers. Then in turn, TRR eventually drops the price, which means that we, the consignors, will get LESS money for our items. So TRR's sloppiness impacts our bottom line, to a degree.

Having said all that, my sense is that TRR's product standards are good, and that their overall process makes things very easy for sellers. I think they need to hire more people however, at least, during this very busy time. This in turn will ensure that customers get better customer service. As it is, right now, the customer service is lacking.

They also should revert back to what they were initially known for: a reseller of designer clothing and accessories. But now they are selling... home decor? Artwork? Electronics?! They are diluting their product and their brand/image. But, this is what happens when people (i. E., the TRR CEO and her partners) get greedy. If you are going to expand, you need to do so in a very calculated way. So many companies expand for all the wrong reasons... the service and quality go down... customers go elsewhere... the company tanks... and then the CEO is looking to offload her now-sinking company to the highest bidder, i. E., eBay or Amazon or Alibaba.

The day I called TRR for customer service, and a rep who was clearly in INDIA answered the phone, that was the day I knew that it's just a matter of time before TRR is being acquired by a larger reseller.

I used to be a host on Flipkey. My listing/apartment was very unusual in that... I rented out the bedroom of my small NYC apartment. I was doing this mainly because... I love hosting people! I love showing people around my city. And sure, the money was a nice bonus for me, but it was never the primary motivation. In fact, I only charged $60/night including breakfast, which for NYC is a real bargain.

Anyway, as a Single Female host and who would be sharing my small 1BR apartment and bathroom with 'strangers' (... I would sleep in my living room on a futon couch, behind a folding screen, with my guests in my private bedroom...), it was of PARAMOUNT importance that I know something about my guests and that I feel comfortable. But the Flipkey platform was not set up for that. My potential guests got to see my Photo, my Profile, Photos of my Home, a description of my home/neighborhood, and prior Guest Reviews (all 5-star). And what did I get to see about my guests? Nothing. No photo. No profile. No previous reviews. Nothing. So then I'd have to ask the guests for a bit of information, which at times was like 'pulling teeth'. If I didn't get a good vibe, or that the people seemed 'socially awkward' (the LAST thing I need or want in such a small apartment), I would politely decline. And for this, Flipkey PENALIZED me each time, telling me that if I didn't start ACCEPTING more total strangers into my home, and where I knew NOTHING about them, that my listing might be deleted. When I explained to Flipkey why I had to be so careful about my guests, they didn't care.

The last straw with Flipkey? I had guests from the Netherlands due to arrive to my home in NYC, and after they'd been travelling across the US in an R. V... they were due to stay in my small apartment during the HEIGHT of the COVID-19 crisis in March of 2020. I told the guests it would be best for all of us if they stayed at a DIFFERENT, LARGER apartment. The guests were rather 'nonchalant', and responded to me (via email) that they would cancel their reservation with me, and 'find a new place to stay' the next morning (the very DAY they were due to arrive in NYC). It was hard to communicate with my guests because they had no working phone in the US, and only had WiFi if in a coffeeshop, etc.

I am a VERY responsible host and a very KIND person. When I understood from my guests that they would not look for a new place to stay until the DAY of their arrival into NYC, I did not feel good about that at all. They are in a foreign country, in the middle of the coronavirus chaos. So I took it upon myself to find them a new Flipkey listing... a nice apartment, and which they would NOT have to share with anyone else. I paid with my own credit card. The new reservation cost $240 more than what they had paid to stay with me in my apartment.

I emailed my guests with ALL the information... that I booked them a new apartment... gave them the directions how to get there... the contact info of the host etc. I did the same with the host... gave him his guests contact info, when they would arrive, etc. The host understood my situation... WHY I made the reservation... that I did it to be NICE... on behalf of my guests. I then asked both the other host, as well as my guests, if we could all split the additional cost of $240... that these were unusual times. None of them responded to me. My guests did not appreciate any of my efforts.

I then called Flipkey... told them the whole story... and asked if they could do something for me... I lost $240 all because I was a responsible and kind host. Flipkey said there was 'nothing they could do'.

I then told Flipkey to cancel my account and listing. There is simply NO reason for me to continue to use them. They've always had horrid customer service, and they clearly do not care about anything than receiving their COMMISSIONS. Once they receive their commission, they are done with you, whether you are a guest or a host.

Now I just rent out my place via word-of-mouth, as well as to repeat guests from the past. I have screenshots of all my great reviews from when I hosted in the past via Airbnb, Flipkey, 9flats, etc. If you want to possibly rent from me directly, send me a note via this site, and we can discuss!