Overview
LiveCareer has a rating of 3.3 stars from 8,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the customer service is to beg for. With a deadline to submit my cover letter for a "Masters" Degree 📜 program, I failed to download the cover letter on one page. I revised the cover letter, meaning I counted the number of words that appeared on the second page, edited the original letter by removing the same amount of words in hope that I would eventually get my one page to no avail. I re-edited the letter again and again loosing almost two times the amount of words that were on my original letter and kept on getting two pages. So I decided to change the cover letter to a different version and same results. After wasting almost two days, I eventually gave up.
But "Oops" now I can't get them to delete my mode of payment off there website, even though I have made it clear, I am not interested nor will I ever be interested in their services ever again. Websites are hacked all the time and I don't want my credit card staying on sites that I no longer have use for. What will it take for these people to delete my account and payment information off their site?
PS - The number in the Account number field is my cancellation number. I don't have an account number as I don't use the services any longer.
My experience was very great. I called to see why Perfectresume was charging my card and Joe made everything easy. He was very patient and reassured me that he would handle the issue. To resolve the problem, Joe refunded my money back to my account. Calls like these are never stress-free but Joe managed to make it an easy stress-fee call!
They deducted money on my account without my consent and later promised to refund my money, however instead they made a second deduction on my account and claimed that they did not do it. These are typical thieves. Run away from such.
They claimed to have cancelled my account, however it is even very active.
We’re sorry to hear that you have not had a positive experience with our company, Andrew.
To explain, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well. That said, we'd greatly appreciate an opportunity to change your mind about us.
At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information.
I have used live career many times to write cvs and cover letters and even to look for jobs! This time i decided to start a paid membership so that i could email and also print the finished resumes and cover letters- i decided to pay for one month and then cancel immediately. At one point i was told i was entitled to a resume review which i thought was great, and assumed that it was free... only to find out that i was charged $24! Its left me with a very sour taste in my mouth. I was a big fan but now i will think again about using this website - the trust has gone!
Thank you for sharing your experience with us, Emma. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Overall it was a good experience up until the moment it wouldn't let me go any further until I paid $1.95 and said I had 30 days I think and then I would start paying $19.99 a month. I have no use for a resume service monthly. My plan is to get a job and not continue to send out resumes. The sight is good, but when it says it is free that is what the customer thinks. I think that part should be upfront rather than free everywhere. It's not true. Other than that very helpful.
Hi Linda, we appreciate you taking the time to review our company and are very glad to know our service was helpful to you. If you ever need anything else, do not hesitate to contact us. Thank you!
I hate, hate, hate, how companies do the bait and switch on people. They tell you that it will cost you only $4.95 for 7 days of use and the next thing you know your bank account is dinged for $34.95! If you would put THAT in bold print before the $4.95 sales pitch, you at LiveCareer.com would not be getting such ugly reviews.
Dear Cathy C,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Our renewal policy is listed clearly in normal size font with the subscription option, on the payment confirmation page and purchase confirmation email. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
To cancel your subscription simply contact us by phone, email, or chat. We also have a self-cancellation method available in your account settings. Inquiries can be emailed to customerservice@livecareer.com and the toll free phone number for customer service is 1-888-816-0576. Please contact us if we can be of any service. We are available 7 days a week from 6am-midnight EST.
Best regards,
LiveCareer
Worst CV company ever! They charged my account 32 euro for nothing. They refused give back refund. When you are paying just above 2 euro for CV, they put you on FREE MONEY list! After two months or so you will be surprised as well when looking in you account summary. Everything what they said- it's in Terms and Conditions.
SCAM!
Greetings Sintija S, I’m very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
Hi, I went on to live chat with Danieris Ortiz Lopez. My contact was amazing. Very helpful and very fast responses. I would thoroughly recommend Live Career. Their customer service is exceptional and the CV and covering letter they helped me to produce was excellent and what's more very simple to execute! Many thanks. Melanie Riddiford
Hi Melanie,
We are excited that you were pleased with the Customer Service provided by Danieris. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Overall, the program works pretty well. It would be nice if it were a little easier to put in your own experience entries. Sometimes the bullets tend to foul up when you don't use the pre written ones.
Customer Service was great to work with when canceling. I will use again when I need it. Thanks!
Hi john:
Thank you for taking the time and providing us with this review! Wee take all feedback very seriously because we believe that this is the best way to understand and offer exactly what our customer are looking for while using our product. Once again thank you for your time and please feel free to contact us if you have any questions or concerns int he future.
Best Regards,
LiveCareer
This service was helpful in creating a resume, however I do have an issue with the way the service was provided. All of your advertisements claim that this is a free service, but really charges a fee to download the resume and actually use it. I know this is a business that needs to make a profit, but you should be upfront about your fees. I was very pleased with the customer service I received.
Hi Carla:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Once again, thank you for this great review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I really appreciate the actual service. The customer service was good. They helped me get a refund for an unnecessary charge. The reason why there are 4 stars and not 5 is because of the 5 minute sales pitch at the end of the conversation. Other than that the service was great!
Hi Mary, thank you for that excellent review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
There are plenty of resources for job seekers. In my opinion too many that are vary in value. LiveCareer does a great job at filtering high quality resources and tailoring them to your needs. It is a relatively inexpensive service and the customer service is also great.
Hi Luis,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I don't think it was clear that this was an automatic renewal on this site. I was unable to cancel online and now have a second charge on my account. I called customer service. What a joke. Evidently the customer service representatives don't speak english so that you will just give up.
Dear Marian,
Thanks for your comments.
Marian, we take great care in letting our customers know what they are subscribing to. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
All of our representative speak English and more than willing to help resolve your concern. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
Best customer service - gave a refund for an unused month before I could even live chat them about it! In terms of the resume format - downloading it to word made it a little wonky and difficult to edit outside of their site. There were some changes I couldn't make on the site in terms of how I wanted dates to look or placement of certain things.
Hi Megan, thank you for that outstanding review! We are happy to know that our Customer Care Expert was able to help you out. Reviews like this one make us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
I only gave one star because 0 was not an option. Complete scam do not waste your time or money! I have been charged fees of $1.07 multiple times and charged $35.80 a couple times and the website promised a one time charge of $1.95 or whatever it was and well that's definitely not the case. And no their website does not make it clear that you will get charged or that you have to unsubscribe to avoid monthly charges.It was supposed to be a one time fee to email myself the resume and it did not come out exactly as it was previewed! SCAM!
Dear Larysa,
Thanks for your comments. We welcome all feedback from our customers.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
LiveCareer is an international company. We processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. The fees for $1.07 are charged by your bank and not LiveCareer.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best regards,
LiveCareer
This site is RIDICULOUS. I paid the initial fee to make my resume using a re loadable Visa. After reviewing my charges on the card, I then noticed that they charged me for an 7 months at the rate of $34.95! Who thinks that keeping a resume should cost that much per month! REALLY? $420.00 per year? When I contacted them they said my fault for not understanding that they could keep charging me for a one-time service month after month. After objecting, they credited me back 2 months. BEWARE OF THIS SITE
Dear Mark,
Thanks for your comments.
Mark, we take great care in letting our customers know what they are subscribing to. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We offer the option of a monthly subscription, as many of our customers realize that creating a custom resume and cover letter increases their odds of getting the perfect job for them. Thus, they keep their subscription for the duration of their job search.
With regards to the refund processed, it was given as a courtesy credit.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
If your going to help ppl that are in dire situation then help. Everything doesn't have to come with a cost. If i charged everyone for my knowledge i would be beyond financial gainful successful. Be a person of character and not a person of personal gain. God blessed you to bless others. All blessings are not blessings from our God. And you may not be a man/woman of God but one thing for sure. You wake up every morning and that is a blessing. Just as you are given, it is written it can be taken away.
To clarify, Dan, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
The website was incredibly easy and flexible. Like how once you enter your information you can toggle between formats to find the one that best fits your needs and preferences. The final product looks great.
Hi Dawn:
We are happy to hear that you had a positive experience with our product! Thank you so much for this fantastic feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best regards,
LiveCareer
I used this to draft a resume which I couldn't use. And paid what I thought was a 1 off payment but going through my statement they have been double dipping every month since. It adds up 2 hundreds of dollars and I am broke now... I have requested my money back and to cancel it but I'm awaiting their response
Hi Julie C.,
I’m very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I was looking a free template to make a quick Resume for my sons aged 16 and 13 so thought great a two week trial. I know that I cancelled it within the time frame as I only used it twice and all within a week. Well I was checking my Visa statement today and to my surprise I was billed $39.80 which is $49.72 Canadian since that is where I live. When I called they also put all the blame on me and could clearly see I have not used it and said it would never happen again but would not refund me the money. I am beyond mad and angry. I think they make it look like you cancel at the time but in reality they do not put it through! What a scam!
Hi Kimberly B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
Your account has been successfully deleted, and you will not incur any further charges. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team