Overview
LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
The web site live career have been a big asset for my pursuit to finding employment. It took me less than 2 weeks to find a job with live career services. I have recommended them to all of my family and friends.
I thoroughly enjoyed the easy to use website. I wrote a cover letter and was able to secure employment with the template. I would recommend sending customers a reminder email before their account is charged to ensure less cancellations and better service!
Hi Jenna:
Thank you for this wonderful review! We are happy to hear that you were able to get your cover letter dona and found your new job. We wish you the best of luck in you new job and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Awful experience. Not only did I have to keep going back to modify the headers when formatting my resume but I received a call from my bank telling me that my card had been used in upstate NY while I was in Maryland. I never use the card for purchases and the one time I opted to use it to pay for this service I am rewarded with a hacked account and a charge of $170. I would never use or recommend this service to anyone.
Hi Jermaine K.,
I’m very sorry that you have had this experience with our service. Our record shows that you signed up for a Resume Builder 14 day full access on January 02,2015. The only charge showing is $1.95 under the account with the email address@gmail.com. The account is still active. You subscription will auto renew on January 16. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
LiveCareer uses a secure and encrypted connection from GeoTrust to protect our customer’s information. Rest assured that communications (e.g. Credit card numbers) between your browser and this site's web servers are private and secure.
LiveCareer also will not knowingly sell, share, rent or otherwise transfer your information other than in accordance with the terms set forth in our Privacy Policy.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I was very pleasantly surprised how easy it was to design a professional resume and cover letter. After sending these away to apply for 3 different jobs I obtained 3 interviews and now have a job, thank you for your excellent website.
Hi Kristy W.,
Congratulations on your new job! We’re glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveCareer
In July I needed to update my resume. I found your site and completed the task. I did not realize that I would be paying for this for the last 7 months. And who needs to update your resume EVERY month. That is a scam. When I finally realized the amount was taken out of my account, I went to my bank to inquire. They had a heck of a time finding the phone number as if this company does not want to be found. They cheated me. I would never recommend this to anyone.
We appreciate you sharing your experience with us, Doreen. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I signed up for a trial subscription in September and created a few resumes. I really liked the site until I realized all its sneaky tactics. It automatically renewed my subscription at the end of October for a whopping $39.80 without so much as a courtesy email that I was involved in a subscription. I thought I signed up for a trial and am suddenly paying $40 bucks without my knowledge. Not to mention when I go to cancel my subscription it employs sneaky tactics saying my resumes and cover letters will be unavailable if I cancel. Extremely disappointed in my experience. Please be aware when signing up!
Hi Kelsey O.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Resume and cover letters will still be available on site even if the account has already been cancelled, however the options to print, email and download will not be accessible if the account is totally expired.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Though I have had some concerns with the actual product, the customer service I received from Luis was EXCELLENT! He went above and beyond to solve my billing issue and that was greatly appreciated.
As for the product, it needs work on formatting. When you download or export to Word the formatting is off, like spacing and margins. You also cannot edit once you export to Word which makes the resume close to useless. Many companies and agencies that these resumes are being sent to require a word document and they have to modify it to upload it into their system. It's very unprofessional that the format changes and line spacing is skewed once you export to Word. It looks terrible! This needs to be fixed!
Hi Erin:
Thank you for this wonderful review! We are happy to hear that you had an excellent experience with our customer service and Luis was able to take care of your issue and help you out. Also, thank you for the recommendations and feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I appreciated the resume tools over all, though I had several challenges with logging in and also viewing interview videos.
Expensive product for what was delivered. I wish I hadn't forgotten to cancel for two months-- it was money wasted.
Hi Mary H.,
I’m very sorry that you have had this experience with our service. We appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
It's just like other fine print websites. If I pay for something there shoould never be anyway for you to charge me again without my authorization. You should't automatically bill me after 14 days if I don't cancel your product
Hi Taiwan S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. This is to ensure no interruption in your service. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I have refunded the full amount of $35.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
I certainly did not like the idea of auto renewal. I only wanted to use the service once so that I can take a printout of my resume but having to pay almost $40 for the entire month does not seem right to me. I expected a better price structure.
Anna B. [LiveCareer Rep] Greetings resumejohn g, We are very sorry that you have had this experience with the service. We provide the information and explain that the subscription is auto-renewing. The auto renewal is provided with the features of the 14 day subscription on the sales page, its also stated as well on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation of the account is going to prevent the account to enter the monthly subscription. Once it’s canceled, we send a cancellation confirmation email for your records as reference. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
A total scam. Stay clear of this Company that offer free CV's. My daughter needed a simple CV for a summer job and used their format. She discovered that she had to pay 1.95 euro to print it and we then discovered that they rolled this into a monthly subscription.
Its turned into a very expensive CV.
Hi Angela,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
This website was easy to navigate and a great resource for me. Employers loved my resume and I was easy to create. I am a happy customer. The 14 day trail period was awesome; especially considering being on limited finances. Thanks for having a customer service heart. God Bless You.
Hi Azelia S.,
We are glad to be of help. Thanks for expressing your appreciation to our service. We wish you career success!
Best regards,
Anna
LiveCareer
Overall it was fairly easy to use. I had some issues with the editing portion and spacing. I was not able to correct the issues with the editing tools that were made available on the sight. When I contacted customer service they informed me that the sight was developed using google chrome. It would have been helpful to know this before I started building my resume. Lastly I was not able to view the finished resume until I paid a modest fee ($2.95). This fee also came with a membership that would charge me a recurring monthly fee of($24.95). They give you 14 days to cancel, so not really free resumes.
We are glad that you were able to use our service John and we also apologize that you had some technical errors while trying the service. We are very committed in providing great customer care. Feel free to contact us if you have any concerns or doubts regarding our system so we can provide you with further assistance.
Best Regards,
LiveCareer
The service was great, easy to use and create. There were a few questions at the finished edit but a quick informative call to your customer service department cleared up the issue making for a very satisfied customer and I would recommend this to any of my friends and family.
Hi Gilbert:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
So far, it's ok. Now I am curious to see how well the cover letter "sells" my skills. I want this service for Cover letters. I am changing careers, and I am having difficulty writing the fact that I want a career change. I'm hopeful this site will supply me with the tools to do this. Laura
Thank you, Laura, for sharing your feedback and for giving us a great rating.
It said it was completely free so I went over the website and decided to go ahead after spending quite some time making the cv, they told me I had to pay a small fee of £1,45 for a week of unlimited cv's. After spending so much time on the cv I just went ahead for the cheapest option of the one week option but a month later they took out £13,50 out of my bank account unauthorised. Outrageous £16 on a cv which at first instance claimed to be Free, disgusting scam..
Thank you, Mohamad, our goal is to make sure that our users are satisfied with our services and we’ve fallen short on that for you, we truly apologize. Shortly, you will receive a private message so we can look at your account and give you more details on the matter.
The website clearly states that you can sign up for a free 14 day trial, but it will auto renew and charge you weekly after that. I was charged nearly $40 for half a resume. I thought I had cancelled the free trial, but instead I had unsubscribed to the emails. When I explained my reasonable mistake, the rep was courteous and helped me resolve the error. Ultimately it was my fault for submitting a credit card, but the positive experience I had with the LiveCareer reps helped me appreciate the company.
The templates were very nice, and this service may be just right for those who have a challenge in creating the best looking professional documents.
Thank you LiveCareer.
Hi I H.,
We are so happy that you had a good experience with our site and customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
I love it. My only problem is my career field is a little different and you don't have the templates I need.
In fashion styling, theater, and film, we do lists of credits, we only need 1 date, we don't do big descriptions, its really job title, production name, production company and date. I have tried to make one of your templates work, but its a long resume now.
Thank you for sharing your feedback and rating us five stars!
Maria was a great representative. She was more than happy to take care of my cancellation with live career and went ahead and cancelled my previous two transactions immediately. She apologized on the behave of the previous representative who did not cancel my request two months ago. We need more people like maria as she just made my day.
Hi Sara D. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the customer service is to beg for. With a deadline to submit my cover letter for a "Masters" Degree 📜 program, I failed to download the cover letter on one page. I revised the cover letter, meaning I counted the number of words that appeared on the second page, edited the original letter by removing the same amount of words in hope that I would eventually get my one page to no avail. I re-edited the letter again and again loosing almost two times the amount of words that were on my original letter and kept on getting two pages. So I decided to change the cover letter to a different version and same results. After wasting almost two days, I eventually gave up.
But "Oops" now I can't get them to delete my mode of payment off there website, even though I have made it clear, I am not interested nor will I ever be interested in their services ever again. Websites are hacked all the time and I don't want my credit card staying on sites that I no longer have use for. What will it take for these people to delete my account and payment information off their site?
PS - The number in the Account number field is my cancellation number. I don't have an account number as I don't use the services any longer.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
Your account has been successfully deleted, and you will not incur any further charges. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Pierre J.,
Congratulations on your new job! We are glad that you found the site helpful in your job search. We wish you more success in your new career.
Best regards,
Anna
LiveCareer