Overview
LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
Used Live Career to updated my resume for a job change. Easy to use and loved my final outcome. Got mixed up with dates on when I should cancel my subscription so I wouldn't be billed the following month, called Customer Service and Charlie really helped me out with NO problems. He did everything for me and was very polite. I will be a returning customer when it is time to again update my resume.
I signed up to help my 18 year old make a resume for a job. I did cancel that night. I have so many automatic withdrawals on my account i did not notice for the past 6 months they have been deducting $34.95 from my account. When I called them it took them forever to find my account (so how was I supposed to). The email was my son's and had been going into his SPAM folder. Not only would $34.95 be a ripoff for 1 resume, but imagine paying that times 6 for 1 resume with no work history. Anna B. Please don't bother responding. You know you rip off people so don't even bother with your company lines. I don't know how you sleep at night. Karma is a $#*! though. You will reap what you sow.
Dear Shari,
Thanks for your comments.
Shari, we make cancellation really easy, we provided 4 ways to cancel: By phone, chat, email and through “Account Settings” online. We are not sure how and what method of cancellation you have used, but if it was cancelled successfully you will receive a cancellation confirmation email to the email address used to create the account.
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people and we are very clear with our subscription prices and policies. We state it on our subscription sales page before you key in your card information and we even sent a payment confirmation email upon purchase to inform you of the monthly charge and the auto-renewal date.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best regards,
LiveCareer
I had the pleasure of speaking with, Mr. Victor, your customer service representative. He was knowledgeable, patient and efficient. He assisted me in resolving my issue. I've worked telephone customer service representative job in the past and I know a good representative when I'm on the phone. He was also very attentive and went way and beyond. Kudos to him..
Thank you for sharing your experience with Victor; we're so happy that we were able to help you in the best possible way.
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AVOID using this service! The resume builder is good, but you are charged a one time fee of 2.95, then they refuse to refund you any charges if you do not cancel before the billing cycle startes, even if it is one day! You cannot access anyone by phone as their "phone lines are down" and it took four attempts to chat with anyone as they end the chat while you are still typing. Even mid conversation!
Dear Terri,
Thank you for your comments and for appreciating Resume Builder.
We are very clear that when you subscribe there is an auto-renewing feature, and if you were unable to cancel your subscription within the given period, we will bill you at the monthly rate of $34.95. We inform you of this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you provided us.
We give you multiple ways to cancel your subscription by phone, chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section. We sincerely apologize for any inconvenience if you were unable to get hold of us yesterday by phone and if chat gets disconnected in the middle of conversation. Our systems were being upgraded, which unexpectedly had an effect on our phone service and chat feature. We would like to have this issue resolved for you. Please give us a call at our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week.
Best regards,
LiveCareer
Yup they did the same thing to me. They get with you their 14 day trial for only $2.95. NO WHERE does it say that they will auto bill you for a monthly fee of $34.95 after the trial is over. And low and behold I see the charge show up on my credit card and now they are refusing to refund me, saying I agreed to their policies when I signed up they are truly STEALING!
Dear Logan,
Thank you for your comments.
We are puzzled at your statement that we do not let our subscribers know of our recurring billing feature. We clearly state on the payment confirmation page as well as the e-mail confirmation that we send to every subscriber, that your subscription has an auto-renewing feature if you do not cancel your subscription during the introductory period. It is not in small print; it is listed as one of the subscription options. We also provide you with the information on the many ways to cancel your subscription, if you wish to avoid your subscription renewing at the monthly rate.
I If you have more questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best regards,
LiveCareer
I found myself looking for a job after funding was cut and circumstances all pointed to "leave now". I had been in my role for 15 1/2 years and hadn't put a resume together for quite some time. LiveCareer was a very helpful resource and gave me confidence I could walk through what I needed to do. When it was time to cancel the service, I was surprised at how genuinely cheerful they were to work through my request.
Hi Jeanne:
We are glad to hear you were able to create your resume and a had and excellent experience with our product! Thank you for this fantastic review and we wish the best of luck in your job search.
Best Regards,
LiveCareer
I had a billing issue with my account and Maria resolved the issue not only swiftly, but with a lot of understanding. She seemed to really care about my issue, and the resolution we came to, I think, satisfied us both. I will be recommending LiveCareer to any and everyone who needs even the remotest help with the services provided. Maria was absolutely excellent!
Hi Carter B. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Said FREE. Obviously was not free. Thank you for nothing but wasting my time. 10/10 will not recommend to any friends, actually will make sure they stay far far away from it. Have a good day. I will cancle immediately after. I expect my $3 back in full.
To clarify, we are in fact free, Greyson.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I called regarding some billing issues that were the result of my misunderstanding of the continuous subscription past the 14 day period after you've used one of Resume Now's templates. The man helping me was pleasant, polite and understanding. He explained to me exactly why I was billed and, to my surprise, fully refunded my money. I was very appreciative of how willing to help me he was for a mistake that was truly due to my own silly negligence. If I ever again find the need to use Resume Now, I certainly will. Great resume templates and excellent customer service. Thanks!
Hi Cassidy M., Thank you for that awesome feedback. It is so great to know how you feel about our Customer Service representative. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I have a great last minute job opportunity. My resume is due tomorrow morning and it was a hot mess. Once I got it to my standards I had trouble with the spacing. It was off. Armando chatted with me and patiently stayed with me till we got my resume to my liking. It has been a long time I don't see customer service like this. Great man and great at what he does! Five stars
Hi Erika T., You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Armando. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Not even a star! No stars. LiveCareer is a scam! My son paid $2 for an resume. Then they started to charge my bank account since then. Tonight I found I was charged $39.8 and $1.19 international fee and looked suspicious. Then I tracked back and found I have been charging $39.8 and $1.19 every month since last May, almost $450! Are they going to charge me the rest of my life? I am going to make a mission to tell everybody about this scam and to get my money back.
Hi Qin,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Scam scam scam. They offer you a 2.95 one week trial. Just figured out i have been getting billed 34.95 a month for the last few months. Apparently in their terms of service there is a line amongst the endledd paragraphs that says they will bill you forever unless they cancel.
Dear Steve,
I apologize for the misunderstanding. The $2.95 option you chose is good for 7 days and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Additionally, we state that on confirmation page, as well as in the email confirmation you received. On our Terms of use we stated “We will automatically charge your credit card or other account at the start of the billing period and at the start of each renewal period, unless you cancel your subscription before the relevant renewal period begins”. Many of our customers continue to use our service for several months during their entire job search and make use of our resume posting service, which increases their chances of getting a job, but once you cancel you will no longer be charged. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
If you have further questions, you can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
I used resume builder for myself, my grandson and son in law - 25,38, and 63 years old - we all benefitted from the easy to navigate Livecareer.
The great thing about this resume builder is they include a selection of specific descriptions with each of our strengths and discrete skills. I would reccommend this for anyone and any age group.
When I needed to cancel my subscription to Livecareer, the young lady i spoke to was courteous and was amicable.
Great company and excellent results - we all got the jobs we wanted!
Hi Heidi,
Thank you for that awesome feedback and for let us know that you, your Grandson and your Son-in-Law landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you all three the best with your respectively new jobs.
I had the same exact situation as the previous poster. I know I canceled but never received a confirmation. I also find it suspicious that a recurring billing site does not send monthly notifications of your service continuing - part of the scam to keep you oblivious if you're not verifying your monthly checking account statements.
I sent the information to my bank as a fraud complaint after reading the other messages here.
Dear Marcus,
Thanks for your comments.
Marcus, we sent a payment confirmation email upon purchase stating the amount purchased and right below that would be the auto-renewal amount and date. We also give multiple ways in which you can cancel: by phone, email, chat and through “Account Settings” online. Once you have cancelled the service we send an automatic cancellation confirmation email for your records to the email address you’ve used to create the account. If you cannot locate it in your inbox you can check your spam or bulk folders sometimes it is routed there by mistake.
Please contact us as soon as possible so that so we can cross check if you have cancelled your service successfully. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
I'm not a native english guy, so I found very useful the multiple hints the service make you available on the fly during both english resume and colver letter writing
Cover letter templates could be enhanced.
Claudio, we are glad it eas easy to use with English not being your first language.
I just took my "BLAH" factual resume, and made it into a showstopper with LiveCareer. So glad I saw this service through Indeed.com! So easy. I have a lot more confidence now in obtaining an interview.
Thank you for the awesome feedback, Jennifer we rely on input from customers just like you to make our service even better.
I signed for the one month period@$ 7.95 and got charged for a full year@$ 95.40. I did not want the full year. I cancelled online and received "confirmation of my cancellation" within a few hours. Nothing was mentioned about a refund. I waited a few days and called the customer service number and asked when I could expect my refund. She (Irish) calculated the days between cancellation and my request for refund and said I could expect a refund of $93.45 within 2-3 business days depending on my bank. A charge for use fee of $1.95 was deducted from the original fee of $95.40. This happened yesterday and today my refund of $ 93.45 has already been returned to my bank account. I would say this is excellent service and I would do business with LiveCareer again if the need arises.
Hi Marcia J.,
I’m very sorry for any confusion our subscription offers caused. But we are glad that you had a good experience with our customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
I went on MPR and as I was using their service to download one edited resume I was asked to pay about $1.95 so I went ahead and paid it. However, I was not aware of the fact that I'd automatically been subscribed and had to pay $24.95/mo. I called to explain what happened and I got a refund. I must say it was handled with so much care and grace!
Hi Michelle:
Thank you for that great review, it is greatly appreciated. We are happy to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
The website was easy to navigate and build my resume. Only downfall is the miscommunition of charges. It would of been nice to have known about the 40 dollar charge a month.
Luckily, the nice lady who talked to me was friendly and informative. She was very apologetic.
Just take notice that you will be charged monthly!
Hi Ashlry:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
When I was creating my resume, I did have some issues, the gap between paragraphs sometime was too wide, sentences that offers useful, I always be able to find the right for me. I like it, definitely will recommend it to others.
Hi Olga, thank you for that great review. We are happy to know that you would recommend our services to others, it’s very appreciated. If you need anything else, just contact us, we’re here for you. Thanks!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Lisa,
Thank you so much for sharing your excellent experience about the Customer Service provided by Charlie. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer