Poor customer service and explanation of promotional rates. Inexperienced/poorly trained staff.
We purchased couches last June. We we're told that there would be not interest until after one year (the promotional time frame). Well that was not the case. No one explained or mentioned an accrued interest rate that would be charged for the full amout of the couches at the end of the promotional period. So we are being charged an accrued interest on top of the interest for the remaining balance.
I called comenity bank after seeing my balance almost double from my previous statement and they said " If i knew where to look online I would see the the charges that would accur if the balance wasn't paid in full."I asked them if we could pay the remaining balance without the accrued interest since it was only 10 days past the promotional time frame and they were unwilling to come to any agreement. We we told there was a 3 day grace period but now we are passed that. It feels like extortion to me. If i was notified it would have been paid in full. They say they send letters but again i pay online and view my statements online so i feel there should be warnings online, in clear view, since i don't know "where to look " as the representative stated.
I've tried calling zgallery customer service and after being on hold for 20 minutes I decided to leave a message as prompted but as soon as you push zero it takes you to a voicemail and then discontents. They also don't respond to any emails.
Very poor customer service. I will never purchase anything from zgallery nor will any of my friends and family after hearing about my poor experience.