Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
They will not stop taking money from account, even after canceling. I'm having my bank investigate the unauthorized charges as I have proof of saying I don't want a paid service. Don't sign up for free trial!
They are overpriced at $39.80 per month. I canceled my account exactly 16 days after using their site. I understood this was a 30 day trial... like 99.99% of the web and they say I owe them. Of course that is how these rip-off sites make their money. Get it on the 1st pmt, then who cares if you use their service.
9/26/14:: Update Live Career did refund my money.$38 less the $2 fee. Awesome. Appreciate the refund. BUT don't put customers thru the ringer... not fair to my time to have to spend so much time and 4 emails to get refund. By the time you guys finished... your cost per account were almost as much as my refund. Be smart with your resources! Still wont recommend based on more hassle than help.
Hi Traci O.,
I’m very sorry that you have had this experience with our service. The subscription that you purchased is a 14 day full access for $1.95 that auto-renews at $39.80 on the 15th day, billed every 4 weeks. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I have refunded the full amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
I'd discourage everyone to use their services as you'll get charged automatically on a regular basis. No notification or information, very sneaky! I wasn't able to contact customerservice either. Poor customer experience overall.
Hello, Syed.
Our apologies for your negative impression of our company; please know that we completely understand your concerns. However, we do, in fact, state everything up-front for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular subscription price.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are unsatisfied with the end result during the first 14-days. Once those days are up, we do not process any refunds. For more information, please refer to our Terms and Conditions page.
We hope this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or our services.
Contact Us: https://livecareer.com/contact-us
Huge time saver for freshing my resume with really helpful suggestions. I had a little trouble renaming some headings at first, and didn't know what it would cost until the end. Besides that really positive.
Thank you, Gregor, for sharing your feedback and for giving us a great rating.
I needed a resume quickly so I agreed to pay the $1.95 on my boyfriends credit card (with his permission). It's been 2 months and he is currently being charged $55 a month due to my lack of knowledge that this is a scam and I did not agree to pay for this monthly. I am currently trying to cancel my account. I have emailed many times but have yet to get a response. Now when I try to deactivate it myself, it tells me "You currently have an expiring subscription" and it will not let me deactivate. I plan to call and make it very clear that I will no longer pay for this terrible scam. If anyone can offer me advice in this area then I will gladly accept it.
Hi Alyson P.,
I’m very sorry that you have had this experience with our site and did not receive any response yet via email.
We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Same as many before me: Site showed an offer for $1.95, but was billed $40.20 instead. Paypal receipts show the original advertised amounts, but that wasn't what was actually charged to Paypal. Disputing now, since contacting this company seems impossible.
Greetings Normal U, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
1) Found it very helpful in writing my CV
2) As far as clarity in what is free, trial period and charges this site turned out to be another scam. "Treating Customers Fairly" means clarity, ensuring that the customer has clear information with regards to services provided, charges and cancellation. This site does not do this and it's advertising is very misleading (false advertising). I have been charged continuously for 5 moths in a row. When there have not been any funds in my account they have gone as far as repeatedly charging my account on different days untill they managed to take their "monthly subscription"
3)Subsequently cancelled this so called subscription however was unable to delete my details as it keeps saying my subscription will expire on 09/16. Having to consequently cancel my card as i have no confidence at all with when/if this will be actioned
Hi Ron R.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that you were only charged trice for $39.80. The rest were failed transactions. I issued 3 full refunds in the amount of $119.40 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Total scam. I was charged the one time fee of $1 something and then later took $35.80 out of my account. When I told them I wanted to cancel they refused to give this money back. Will never ever use this service again and warn everybody to not use them either. They will rip you off.
Hi Charlyn,
The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe.
We have refunded a full amount of $35.80. You'll see it on your bank statement within 2-3 business days. We have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Regards,
LiveCareer
Live career provides the perfect tools to build a great resume without any hassle. A really easy program for me to showcase my career highlights. Charles and his customer service was just another reason why I would choose to use Live Career. He was very polite, knowledgeable, and helped me with all the questions I had.
Hi Jeffrey:
We are glad to hear that you were able to create your resume and have an excellent experience with our product and customer service. Thank you for this awesome review and your kind words about Charles. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I am considering switching either jobs or careers. LiveCareer has everything necessary for the job-seeker. It's been a few years since I needed to look for a job, but their customer support counselors are helpful, patient, and kind.
Hello, Kelly:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I would strongly recommend that everyone avoid this site. What a scam! As mentioned numerous times, they lure you in with the "free" resume builder. You fill it out and then at the end are advised there is a $1.95 charge to download it! How is tha free? Clearly the site was designed that way purposefully. They assume that most people (at that point) will simply pay the $1.95 rather than have wasted their time and effort. Then they gouge you $39.95 a month FOR NOTHIING until you notice the charges! They claim that their "WELCOME SUCKER" email advises you of these ongoing charges (even if you never access the site again). That is an outright lie. Nowhere does it mention these charges, though it does use the word "FREE" a couple of times. I hope these scammers get shut down. How does anyone with a conscience even work for them? Too bad there is not a negative star rating system, I would give them a -5 stars. Crooks!
Hi Ryan A.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Great tools, excellent service and good support with Larry Gonzalez. Went very well and beyond in my expectation. I would highly recommend anyone who is looking for work. Gave me a positive outlook in persuing advance my career.
-Hello, Ethel!
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder, and we’re thrilled to hear that our agent Larry was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your positive thoughts.
I recently had the great pleasure of working with Lolyn. Who not only solved my billing issue with speed and accuracy, but did so in a professional and polite manner. I went from being irate to being as calm as a baby sea lion. I wish more people in this world had the professional mindset that Lolyn does. Her attention to detail and professionalism reflect's very highly on your company. I would recommend promoting her to Regional district metro area supreme high supervisor! Love you Lolyn...!
Thank you
U. S Army Veteran 2002-2009
Hi Joshua C.,
Thanks for letting us know that Lollyn provided you with such great service. We will share your comments with her and the rest of the team. We wish you all the best!
Best regards,
Anna
LiveCareer
Signed up for cv as needed one asap, was only £1.95... so i thought they have then charged my card for 2 months at £22.95 cos i did not cancel i did not see this option when i signed up and also never recieved the mail they say they sent when i signed up explaining this. Total rip-offs there are lots of free good ways to do cvs please look around do not use these they just scam u. Note when i spoke with them was no offer of refund even though they know the account has not been used since that first day, if they really cared and see u not using it any legit company would refund.
Hi Adrian S.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. There are times auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I gave them 1star only because 0 is not an option. This "company" is nothing more than thieves and crooks. Do NOT use or pay for their services because you will be paying for life. Try to cancel-Good Luck. It is amazing that they are still in business.
Hi Leigh J.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Bet regards,
Anna
LiveCareer
Very user friendly until you want to bypass the format and add your own thing. Such as, Wanting to add my credentials after my name. Or not having the letter body prewritten blend in with the one I'm writing. (I figured that out) We'll see how it goes.
Thank you for rating us, and we apologize for the situation. When you can, please contact our customer service team at: https://www.livecareer.com/contact-us, so they can help you with your document.
We look forward to hearing from you!
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I joined for what i thought was $1.99, printed four resumes, and, later, found a charge for $39.80 on my credit card! There is a two week trial period, then an automatic monthly charge as membership! I called to cancel and the customer service rep was extremely rude, not to mention, not a single penny was refunded! $39.80 for 4 resumes! Total scam
Hello David I. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer
I have just realised that I too have been scammed by this despicable company. One of my kids must have used them in January and paid with my card. I see the original transactions for £1.95 and 95 pence, followed by a regular £22.95 deduction every month since. I don't check my entire bank statement regularly which is how this deception has been overlooked. However, I shall be on the case with much alacrity and venom, first thing in the morning. Judging by all the reviews I have since read, they should be closed down or at the very least, investigated... might contact one of the television programmes who indulge in this type of investigation. Rip Off Britain might well be interested!
Hi Lorraine K.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
My son signed up for ResumeNow and didn't realize that it rolled over to a subscription once the trial was over. After billing my credit card, LiveCareer immediately refunded my money.
I will definitely use them again!
Hi Leota L. We are happy to hear that you received the support that you were looking for. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
LiveCareer
My daughter signed up for a one-time trial two years ago, not realizing that she was signing up for a subscription. She logged back in this month to see if her data was still there -- and we were charged $19.95. Our credit card's fraud department flagged it. We're disputing the charge. Live Career said it would not grant a refund because "the charge has gone through." Look elsewhere if you want to write a resume -- LiveCareer is scamming you.
Thank you for sharing your experience with us, Ed. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Dear Nick W,
I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST.
Best regards,
LiveCareer