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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Unable to get certain jobs skills. Example: security officer
Great so far. It would be even better if the resume builder automatically pulled in information about the job titles and agencies.
Thank you for sharing your feedback and rating us!
All the way through website says FREE Free, Free, than when I need it, now it's time to pay. Shame on you.
Hello, Elizabeth
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services. When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page
In addition, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us.
So it has been easy. I'll let you know once I get the job lol.
Thank you so much for your review, we are happy to help you always!
Lost the information I had typed when filling it out. Let people save the resume content easier!
Hello,
We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our builder. For immediate assistance regarding your account, please contact our customer service team, so we can assist you in the best possible way. https://www.livecareer.com/contact-us
There needs to be an option to purchase per resume instead of monthly access, that is overkill
Hello,
We regret to see your rating towards us, we would like to clarify, that we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account. Also, when you sign up to our services, you can always cancel anytime.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us.
Intuitive, quick, easy to use and navigate even if unfamiliar with the site.
Thank you, we truly appreciate your review, happy customers make our days brighter.
Very convenient and professional templates. Made my job very easy. Just had to put in the content
Thank you for sharing your feedback, Lavanya, we’re excited to hear you feel that way about our builder.
The fine print of charging $24 reduced my client experience
Thank you, Jamaal, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I reserve my judgment until reception of the document.
We appreciate the feedback, Yao and we completely understand, let us know what you think in the end!
Thank you so much for updating my resume. I really like it.
You're welcome! We're so grateful for rating us with five stars and that you're satisfied with our service!
Liars and cheats. I called end of January to cancel my account, they said it was done and cancelled. They still billed me 3 more times! I never used the service once and they still would not refund me. I got 2 charges in March alone! DONT GIVE THEM YOUR CARD INFORMATION, THESE ARE SCAMMERS AND LIARS!
Hello, Marcel.
We’re genuinely sorry if this caused inconvenience for you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation on the month of January via email, that means that your account was never actually canceled or that something might have happened during the whole process.
Our team would love to review your account interaction to see if there's any history of a cancellation attempt that we might have missed.
At your earliest convenience, contact our Customer Service Team, and they will be more than happy to review this for you.
Contact Us: https://www.livecareer.com/contact-us
Easy to use with suggestions of what to put in for different job titles
Thank you for sharing your experience and rating us five stars!
Great resume builder that has helped me so much develop my skills on paper
Thank you for trusting us with your new resume, we're glad we were able to help you!
Very good and fast pace I will highly recommend this website to others
Thank you for the glowing review! We're so happy that you are satisfied with our services!
The best assistance for CV writing and price is also good!
Great to hear! We're so grateful for your review!
The re-formatting of the resume should be more user friendly. Otherwise I am fairly happy with the result!
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
Easy for someone who has not done this for many years
Thank you, we’re happy to hear that it was as easy as 1, 2, 3!
Nice lettering, very quickly and helpful. It's worth every penny.
Thank you so much for this amazing review. We're so happy that you had the best experience with us.
Good experience with this app. Now what can i write on it for 50 words. Isn't enough for you
Great to hear this and thanks for ratings us five stars!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our apologies for this kind of experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below. https://www.livecareer.co.uk/contact