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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Overall it was fairly easy to use. I had some issues with the editing portion and spacing. I was not able to correct the issues with the editing tools that were made available on the sight. When I contacted customer service they informed me that the sight was developed using google chrome. It would have been helpful to know this before I started building my resume. Lastly I was not able to view the finished resume until I paid a modest fee ($2.95). This fee also came with a membership that would charge me a recurring monthly fee of($24.95). They give you 14 days to cancel, so not really free resumes.
I had a issue with my subscription. After quick chat to the adviser my problem was immediately solved. Happy customer!
We are glad that you were able to achieve a resolution on the issues available on your subscriptions Magdalena N. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I actually had one of the best experiences regarding a refund for a subscription I wasn't aware I was going to pay at the end of the month. I really appreciated them working and helping me
Thank you for the feedback Kayla J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
I received great, prompt customer service from livecareer!
We are really glad that you had a wonderful experience while receiving our customer care Anthony. Looking forward to assisting you in any further concern or doubt you may have on our service.
Best Regards,
LiveCareer
Hi Levi G. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Very pleased with service and customer service.the chat live team have been over helpful. I recommend this site. I would give 20 out of ten
Greetings Leigh W. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
The experience was easy and seamless. The resume builder was easy to use and produced an impressive resume. Once needed, cancelling the subscription was just as easy.
Greetings Amanda S.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
The resume and cover letter templates are very useful and saves a lot of time.
Hi Rocky R. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Maria was a great representative. She was more than happy to take care of my cancellation with live career and went ahead and cancelled my previous two transactions immediately. She apologized on the behave of the previous representative who did not cancel my request two months ago. We need more people like maria as she just made my day.
Hi Sara D. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
It was a wonderful experience everyone was nice and polite and valued each others space and opinions.
Thank you for the feedback Natasha T.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on
Any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
So I thought I signed up for a free month. Turns out after that they were charging me monthly at a rate of $9.95 per week! Their unlimited monthly subscription is only $3 a month! Plus I never received a receipt for these payments so I had no idea. I must have spent hundreds of dollars with LiveCareer until I noticed. I'll be warning everyone to stay away from them.
Greetings Sophie. We are sorry that you had this experience while using our service. We are very committed in providing great customer service. We will send you a private message so we can provide you with further assistance on the concerns that you may have regarding your account. Looking forward to helping you on the concerns that are present on your account.
Best regards,
LiveCareer.
Thanks for your prompt service. The refund was processed immediately and the service was great.
Greetings Simona P. Thank you for the feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
As a job seeker I typically get stuck in the application process when the employer is asking for a cover letter. The build your cover letter feature was an excellent tool to assist in creating a professional and job specific letter. Just a note, there is a fee but it was well worth the 1.95 it cost me to get this expert help.
Greetings Sheila G.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
LiveCareer
Thank you. It was easily accessed, however, I was in a hurry and didn't list my jobs in the order according to year. I wanted to move the jobs around on my resume, although, I couldn't see where I could move them around.
Greetings Yolanda H.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Please, whatever you do, do not use this website to create a resume. You think they are charing you $2 to create a resume, then they start automatically billing your credit card every month. You get no notification that they are doing this, whatsoever, until you start noticing unusual billing on your credit card. As well, they change their billing name so it shows up as a different name on your credit card statement every month. My teenager used this site to make a resume, then my credit card was charged $50 a month for the next 7 months before I caught up with them. They WOULD NOT REIMBURSE ME A DIME, even though they took payment from a minor. This is a huge scam! They provide absolutely zero service for the debits they take out of your account.
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
LiveCareer
I chatted with Jamie ( I think it was spelt a little different) she was soooo helpful, she or he really knows their stuff! I am so grateful for the help I received.
I certainly would recommend your company!
Thanks again Jaimi!
Greetings Sylvia M.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
While explaining my situation with Louis Solanto, he listened to me and took the information that I gave him to fix my account. I had called last month to cancel my account but it was never done. Louis was able to find out what had happened and why it wasn't cancelled. I am over joyed that he was able to help me.
Greetings Deborah,
We are glad that you were satisfied with our service. We are committed to provide great customer service. Thanks for the feedback is very important for us.
Best Regards,
LiveCareer
This LiveCareer site is a fraud. I signed up on Jan 18 for an one time resume for 1 dollar.
Then they quietly charged me 39.80 on February 3, March 17, March 30, May 12 and May 24. Even if the renewal starts 14 days later, they overcharged me. They never send email letting you know the account is about to renew like normal companies do. They don't even send you an receipt letting you know every month after you are charged.
That's 200 dollars lost.
When I contacted them they are only willing to reverse the extra error charge and one refund. As a poor college student, I feel very angry and would file complaints on every place I know of.
Greetings Liu Y.,
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
LiveCareer
It was really late but a friend asked me to type him a Resume at the last minute and your services were exactly what I needed and easy to use the formats.
Thanks
Hi Sherry H. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
It helped me organize my thoughts and gave me help in inputting my info for all areas of my resume. It helped ease the stress of creating a new resume. I think it's very helpful and it get quickly gets the job done.
Hi Venita W. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad that you were able to use our service John and we also apologize that you had some technical errors while trying the service. We are very committed in providing great customer care. Feel free to contact us if you have any concerns or doubts regarding our system so we can provide you with further assistance.
Best Regards,
LiveCareer