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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Needed to find the info for my account (for my daughter's resume) after some time of not logging onto the site. Used Live Chat and Gustavo was my contact. It took several minutes - close to 30 for him to hunt down and locate my information because I only had very basic info available. I didn't even have the correct email address. He was very pleasant, diligent, and helpful throughout the process. And he found it and got me into my account with just a few questions and answers from me. :)
Michelle was very helpful and understood exactly how to handle my situation, he reviewed account options as well as handled cancellation and refund, good job!
Hi matt a. We are committed to providing great customer service. Thanks for the feedback, is very important for us. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
Fast and quick and helful customer service, the product is too expensive though specially since all the resume was messed up after exporting to word
Hi rez k., Thanks for the feedback, is very important for us. We are committed to providing great customer service. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
What ever you do, DON'T USE THIS SITE! It is a huge scam. I signed up for the 14 day trial and was told that I would be charged $1.95. I received my credit card bill and they have charged me $39.80 plus a $0.79 foreign transaction fee. I never got a courtesy email about my account being automatically renewed, and my credit card was charged without me knowing. I am livid because I was never informed that I would be charged this money and I was led to believe that my subscription would expire at the end of the 14 day trial. I want my money refunded! I am a college student and $40 is a hard blow to my bank account.
Greetings Allison B.,
We are very sorry that you feel this way and have had this experience with our service. We are willing to assist you with your concern. We are committed on providing great customer service. We have sent you a private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
Hi Iana G. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
While building my resume with LiveCareer; I encountered a problem. The representative helping me was extremely patient and helpful. While my problem requires further intervention; she did everything she could to try and resolve my issue and spent much time in helping me. I would highly recommend LiveCareer to anyone needing to make a resume.
Hi Kimberly, Thanks for the feedback, is very important for us. We are committed to providing great customer service. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
I needed assistance with fine tuning my resume. Michael had the solutions for my concerns by using the formatting tools. So grateful for his friendly, courteous service.
Hello Jean. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I truly recommend this website! Not only does it help you build a resume and cover letter, it gives you tips and a process for interviews. It is awesome!
We are happy that you were able to enjoy all the benefits that we have to offer on our service to the full extent Isabel. We are very committed in providing the best customer service care. Feel free to contact us if you need assistance on any doubts you may have regarding your account.
Best Regards,
LiveCareer
I chatted live with Hector Carranza and he was extremely helpful and made sure what I needed was taken care of ASAP. Thank you.
Hello. Thank you for the feedback Marissa. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
I had a problem with my subscription and was assisted in fixing it within minutes!
We are happy to hear that you received great customer care in the problem you had with your subscription Dustin. We are very committed in providing great customer service care. Feel free to contact us if you have any doubts or concerns regarding your account.
Best Regards,
LiveCareer
I would suggest that since you have peoples email address on file that you give a courtesy notification a couple of weeks in advance of the anniversary to let people know they are about to be charged again for a subscription. After 1 year most people have found a job and might not need your service and then the charge shows up on their bank statement or credit card. However David was able to help me resolve this matter quickly I appreciate his courteous manner.
Thank you for the feedback Carole G. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
They are more then helpful. Would recommend them for help with building your resume.
Hi Stacy G. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Great tone of voice. Quick service, very happy with your staff.
Greetings Olivia B. Thank you for the feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Although I needed to cancel and refund my account, the customer service agent was very helpful and speedy. I will definitely use LiveCareer again!
We are really glad that you had a wonderful experience while receiving our customer care Savannah. Looking forward to helping you in any further concern or doubt you may have on our service.
Best Regards,
LiveCareer
I was frustrated with the website because I didn't understand why I couldn't update my resume, so I got on the chat and spoke with a very helpful agent. Glad he was able to help.
Hi Jennerfer G. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Luis was very friendly and easy to work with. He filled my needs without question.
We are glad that you were able to receive great customer care Jen. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I had some trouble finding the right way to create a new resume and Victor Cruz was super helpful. He found things for me and then told me where to find them myself and reminded me about some good services I'd already subscribed to and could access asap.
He's the bomb-diggity!
We are glad that you were able to receive the best customer service care and that you enjoy the content available in our service Barb. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
My experience with livecareer was awesome.It really helped me a lot in creating my resume.
We are glad that you had a great experience while using our service Navdeep. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I had a great experience. Maria Teresa Torres was very knowledgeable and was able help me very quickly. I hope I am able to deal with her again if I ever have a future issue.
We are glad that you were able to receive the best experience while using our service Melissa. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathryn:
We are happy to know that Gustavo was able to help you out. Thank you for the awesome feedback. We are thrilled to receive this kind of review and are committed to providing excellent customer service. Please feel free to contact us if you have any questions or comments in the future.
Best Regards,
LiveCareer