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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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The attendant was very efficient and kind. I was able to cancel my account quick. The problem is as I explained to her I did not want to become a member, I only signed for the free 14 days trial. The charge was being made in a card that is a brazilian card so I did not realize it. I did the trial in september 26, so the first 39,80 charge was probably on oct 11. She kindly reimbursed me 3 months, but I was charged for 5 months and I would really appreciate a return of the other 5 months. My account number is *******, Ana Paula Santos Lima
I spoke to Hector and he sorted out my query very quickly and painlessly.
I wish that I had been dealing with more people like him in the last few weeks when trying to sort out similar issues
Greetings Kieran N.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
The woman I spoke to was very nice spoke very clearly was very understanding of my problem. She helped me immediately and she solve my problem.
Greetings Irma,
We are glad that you were satisfied with our services. We are committed to providing great customer service. Thanks for the feedback is very important for us. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
Anna
LiveCareer
Upon speaking with your Representative, Aristides, I found that he was very patient with me and extremely helpful. I recommend that Aristides, be allowed to teach a class in how to be patient with the customer, as well as, being helpful. He was simply outstanding!
Greetings Carlotta B. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Overall good. Sometimes the response took to long as I am at work and trying to multi-task and would get side tracked. My expectation as a consumer for Live Chat services like this is I can see a response being created within 10 - 15 seconds of my response.
Also, I probably would have kept the service if it were about $9.95/month but $40 was too high in my estimation for my personal perceived value of it.
Greetings Alex D.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Greetings Kamran A.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Im content with the services I got with you guys! She made everything smooth for us and answer all the questions I had :)
Greetings Leonor M.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Was able to cancel my account and receive a refund no questions asked. Very professional
Greetings Meghan C.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Greetings Sam d.
We are glad to be of help. We wish you the best in your career search.
Best regards,
Livecareer
I reached out to LC Cover Letter Now regarding automatic charges from my credit card that I was not aware of.
Representative Edgar Rangel was the person I chat with on live chat.
Very helpful, polite, explaining - helped me to solve the issue in a very short amount of time. The charges were fully returned to my credit card as well. Overall great experience! Thank you so much!
Greetings Elizabete V.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
Livecareer
Was very easy to use, Had allot of response from resume. Now hired at a company.
Greetings Gilbert M.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Customer service agent who I spoke with answered all of my questions, was peasant, helpful, and forthright with the information I was seeking. I feel like there really is an ally in this remote and increasingly impersonal job lottery where one seems to need a detailed resume for even a waitress position. Seeking a spot in today's job market is scary. Finding a spot a spot to apply your talents, work hard, and stop worrying about the bills once again is truly hard to find. I have not been out of work for many years and the changes since that time are not good ones for American workers, but since we deal woth reality, Libe Career has truly been a candle in the dark.
Greetings Marianne M.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Very helpful and I am satisfied. I could not afford the fee but I see a real use for this among some people that are not as adept at writing a resume or cover letter. I will bring up this site at a place I volunteer for...
Thank you for the feedback Gary J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Like many other people, I signed up with LiveCareer in order to easily make a resume. I paid for the 14-day trial, but forgot to cancel my subscription after that, as being a college student can be rather distracting. Two months later, I discover the two 40 dollar payments on my checking account. Naturally, this was rather distressing, so I contacted customer support. Thankfully, they have stated that they will be reimbursing me in full for both months of payments. If the transactions aren't posted within the expected time, I will definitely be making contact with them again.
Decent service, with some rather tricky billing guidelines. Also rather expensive. If you can afford it, it's not a bad service. But if you are currently job-hunting, or are low on funds, I would recommend just creating a resume on your own.
Thank you for the feedback Connor T. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Maria Torres was very helpful with finding out the status of my account and helping me cancel it. She did over pressure me to stay on which was very much appreciated. If I am in need of your services again in the future, I'd definitely come back
Greetings Jean O. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I had a billing issue with my account and Maria resolved the issue not only swiftly, but with a lot of understanding. She seemed to really care about my issue, and the resolution we came to, I think, satisfied us both. I will be recommending LiveCareer to any and everyone who needs even the remotest help with the services provided. Maria was absolutely excellent!
Hi Carter B. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I like the resume builder, very easy and so many choices.
Customer service is great. Maria answered all my questions professionally.
Greetings Sohail R. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Cover Letter Now offers alot of useful templates for creating resumes and cover letters. However, After having a few technical issues I was beginning to become upset with the service. That was until I spoke with a particular customer service rep (Maria Teresa Torres). She was very friendly and helpful. She corrected the issues I had been having and was very good at her job. If all of their Customer Service Reps are as good as Maria was than I would use their services again if needed.
Greetings Jason H. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Overall, he was very helpful and informative. I really appreciated it!
Hello Tiara L. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
My daughter needed a resume fast
We were able to get templates and even a cover letter wow!
She also got her first job thanks guys... a child's independence teachs them about money and adds to personal happiness.
Greetings James S.
Thank you for the feedback.We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with your our service.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ana
We are happy to hear that you received the support that you were looking for. We are committed to providing great customer services. We take all feedback very seriously.
Contact us if you need any further assistance on any of the concerns that you may have regarding the service.
Best regards,
LiveCareer