Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
The format was quite easy to work with. The only issue I had was after spending a couple hours creating my first resume, all the information was erased! Very discouraging and irritating. Also pricing was not made clear upfront.
Excellent templates. Easy customization. Great customer service! If you do NOT want to get billed on automatic renewal you MUST call and cancel. This is like most businesses these days... everything is setup on auto renew until you cancel.
Hi Rich,
Appreciate the 4 stars, Rich! Happy customers make our days brighter. Thanks!
Joe, the customer service representative really made my day. I am currently in search of employment and Joe made it easy to process my refund of the membership fee that I was unaware of or forgot that would be charged. He explained the membership and its benefits very thoroughly. Although I can't afford the services at this time. I will highly recommend to others that are looking for the perfect resume. Thanks again Joe!
Hi Tasha,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was starting from scratch with my resume, and it had been years since I'd even thought about my resume or old work experience. My Perfect Resume helped me get the first job I applied for! The tips (like "2-3 word phrases") and even specific examples of phrases that employers are looking for helped me start thinking about my own specific skills. Also, having the formatting done for me saved me TONS of time. Definitely recommended!
Hi Katherine T.,
Congratulations on your new job! We love to hear our customer’s success stories. We wish you all the best in your new career.
Best regards,
Anna
MyPerfectResume
Great app that has templates to say exactly what I would like to say just can't put them into words. I love that you can modify any part of it at any time. I am very impressed with my cover letter. It is so professional sounding.
Thank you for sharing your feedback and rating us five stars!
After the trial period i was charged two months even though i didn't use their services.
There is no any email or any information regarding the charges every month. I just randomly checked my credit card and found out that i was charged.
Customer service is horrible. They said it is how they work. They said they don't have the policy of refund once paid.
Hi Vasudha,
We were quite disturbed to hear that initially, you did not receive the best customer service that we have to offer! It is common that some of our customers overlook the terms of our subscription conditions and we're glad that we were able to clarify any confusion. Our records indicate that after reaching out to you, as a courtesy (and based on your service usage), we issued you a full refund for the recurring subscription for which you were charged. We're glad that we were able to find a resolution, provide you with our top-notch customer service on which we pride ourselves, and leave you with a better impression of us! Thank you!
Quick and easy to use. Docked two starts because I was not able to login to my account to complete my resume for about a week. I had actually given up but came back for one last check. Glad I did! The whole process is so easy to use and it take the headache out of finding the right format and template. Would defiantly recommend.
Thank you for the awesome feedback, Fareedah, we rely on input from customers just like you to make our service even better.
I have used this web for one day and paid £2.85 in nov 2022. I only realised that they were taking money £16.85 from my account since December 2022. Such a fraud company I have not authorised them to take money. Pls don't use this website. I have placed complaint and waiting for their response
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have located your account and verified that your bank has issued multiple refunds. Your subscription has been canceled. Rest assured, you will not be charged again. We apologize for any misunderstanding.
On June 2,2014, I used your site to build a resume and told to pay $1.95. I paid through my credit card. I just used the site once and I dont eve remember my log in details so I did not bother opening the site anymore. On June 16, I was billed again $39.95 for the same transaction. This is not fair as I did not sign for membership and was not informed that I will be billed after 14 days.
Please let me know how I get my refund.
Hi Zenaida W.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was having a lot of trouble editing my resume and the rep Joe helped me tremendously.He went an extra mile making sure that my resume looked the way i wanted to.He was patient and caring and knew that a failing attempt to edit a resume can leave a customer very frustrated.So he helped me to the best of his capability and spent over 30 minutes to make sure that i was happy with the final editing. Now thats called awesome customer service. THANKYOU!
Hi Errum:
Wow! Thank you for that outstanding review! We are so happy to know that Joe was of tremendous help to you and we are very proud of our Customer Care Specialist. Reviews like these make us deliver the best of the best for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
It's OK. If you never made your own resume. But employers have seen it all before and with the economy the way it is are looking for energetic employees with minds and talents of their own.
I'd like to know out of all the people who love this site and used it, what % actually got hired and for how long.
Dear Bob,
Thanks for your great question. We don’t always know when people get jobs, but we do get many emails and phone calls from happy customers that have been hired quickly after building a resume with Resume Builder. We always love to hear the feedback, and continue to add tools and features that make getting a job even easier!
If you have further questions, you can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
5 star rating. My daughter and I were trying to make a resume for her job search.
I myself have never made a resume since I work for family businesses all my life.
At 52 I did not have a clue. This website was wonderful it took all of my worries away. Just fill in the blanks and the resume makes itself. This is a must tool to have if you are new to the resume writing and for older individuals who are getting back into the workforce. BTW she got the job!
Hi Lisa M.,
Congratulations to your daughter on her new job! We are glad to be of assistance. We wish your daughter success in her new career!
Best regards,
Anna
LiveCareer
This site claims to be cheap while charging you extra in the small print. On top of that the unsubscribe button hasn't worked 3/4 times I've clicked it causing me to be charged an extra £36 on top of the cheap £0.99 I paid for a cv. What a scummy company who should be ashamed of their anti consumer practices.
We're so sorry to know that you feel this way, James we're extremely transparent with the products and services that we offer.
We’d like to help you address any concerns that you might have in regards to our services.
To clarify, our subscriptions are auto-renewing. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. As for the cancellation, we offer multiple ways for our users to able to cancel their accounts whether it is via phone, email, chat, self-canceling directly from the account Settings, or even we can process this for you.
We hope that this information helps clear things up and if you need any help whatsoever simply let us know.
When I lost my job, I was devastated about the experience. I have not looked for a job in 20 years. LiveCareer helped me prepare a professional resume using key words to get the attention of potential employers. It guided me every step of the way. The tools at LiveCareer are easy to use even if you are not comfortable using a PC. I highly recommend LiveCareer to those getting back into the job market. It assisted myself getting a new job very quickly.
Hi Ricky Z.,
Congratulations on your new job! We are so happy that you found the site and service helpful. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
The helpful tabs when building my resume were great, but I had a difficult time trying to cancel my service. I sent a message regarding by subscription but never received a response. $40 is an awful lot to spend per month... I AM looking for a job, after all!
Hi Holly R.,
I’m very sorry that you have had this experience with our service. We received an email with the ticket# LTK121930855375X on October 7 from you inquiring for the coverage usage, when and how you can cancel. The representative replied the following date.
I cancelled and issued 2 full refunds in the amount of $79.60. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Walter purchased services with a continuous monthly charge for the 1st 30 days. Yet an unauthorized charge has been placed on the credit card that was used for the initial purchase again for today's use of services. Can someone please look into this and return a response. Thanks Walter
Our apologies for any misunderstanding, Walter, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
I started a trial with Livecareer, which was not a problem. However, after finding out that my company is going to give me help with job relocation, I decided to quit before the trial was done and sent an e-mail to them through their website. I did not get a confirmation e-mail. MAKE SURE YOU DO! I left for vacation immediately after and did not notice until I got my statement this week I have been charged 2 months dues even though I haven't used the site. If there is no confirmation the automatic payment kicks in. Be forewarned.
Hi Floyd B.,
I’m very sorry that you have had this experience with our service. However we did not receive any cancellation request within the 14 days access. Our records shows that your subscription was just cancelled today. A confirmation email has been sent for your records. Rest assured that you won’t be billed any further.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Same as the first. Singed up for 7 day trial. I used it for a day to print a resume. Was charged multiple times, including the 35 dollar charge, making me overdraft. I sent an email to the email they provide for help and have yet to see any response, just sent a second and maybe they will reply. As of now though, don't get ripped off!
Dear Raan,
I apologize for the inconvenience if you haven’t received any response yet when you sent an email and for the misunderstanding, but the option you chose is good for your first 7 days of full access for LiveCareer.com, which then rolls into our monthly subscription on the 8th day as stated on the subscription page and in your confirmation email. You are able to cancel at any time. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I spent quite a bit of time building a resume on this website and didn't figure out until after I was done that in order to print it or download it I would have to sign up for one of the subscription plans. They advertise themselves as a free resume building site and it doesn't say anywhere that you need to pay to print or download your resume - to me that is a classic bait and switch. When I did look into the subscription options, it says that I will be automatically billed after the initial period. I have been sucked into those plans before and it is always almost impossible to cancel once they have your credit card in their hands. Besides which, it is never easy to cancel a subscription once you have signed up. So, in short, this website was a complete waste of my time and effort. No thanks - I will not be giving you my credit card number to have on file.
Hi J M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used the "introductory offer for a 7 day trial to format an old resume. Once the resume was changed, I called and cancelled the subscription just like the fine print directed. 7 days after the 1st charge of 4.95 was taken out, 2 additional charges of 34.95 were automatically taken from my account. So a total of 74.85 has been taken out of my account to date so far for this account that was cancelled hours after I used it. BUYER BEWARE!
Dear Rob F,
I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Clara,
This is certainly something we can look into. Thank you for providing your feedback!