Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
Yes, it may be helpful to help you resume once, and then you don't use their "self-service" again. Without keeping you in the look of their service through emails or updates, they will charge you $40 a month plus extra little charges here and there ($1.19, $. 03, $1.00). I called to cancel and get a refund only which they did for one month, the others they don't refund back after I told them that I didn't use it again and that their service was not helpful.
This resume builder site is amazing. They even have sentences already professionally written out pertaining to your past jobs, all you have to do is click on a sentence and click the add button. I built a professional resume in less then 10 minutes. Thank you livecareer.
Hi Diana B.,
We are glad to be of help. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
The payment didn't go through even though my card got charged 4 times, my money was sent back, but that's weird because I've never had that problem before? So I had to use a different card, but now I'm skeptical that they are going to charge both my cards now.
Thank you for letting us know about this, Steven we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
I reached out to the online chat for assistance and spoke with Pedro Vasquez who was very polite, prompt, and knowledgeable about the platform. He 100% has gained my business and I know if I ever have issues or questions I will get nothing but the best service! Thank you Pedro, you rock!
Hi Alyssa, thank you for that great review, it is greatly appreciated. We are happy to know that Pedro was able to resolve everything for you and that you had a hassle free experience. If you need anything in the future, just contact us, we’re here for you. Thanks!
The web site leads you to believe this is a free service. But once you finish they have a 1.95 fee to print resume. After spending an hour on there site completing your resume you say " F" it and pay the 1.95 thinking you just want to be done. After the hour you don't notice the small print at the bottom. $39.80 per month $477.60 per year not worth it and they know it. Thats why the website is set up to be misleading. After i realized my account had been hit 3 months at $39.80 i called customer service and listened to music for about an hour and a half... Nobody ever answered... went online. Used website chat, i had to login to cancel. They refused to give any refund not even for the $39.80 that was still pending in my bank account. Would not recommend this website to anyone!
Hi Israel S.,
I’m very sorry that you have had this experience with our service and if you were unable to hold on with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
All of our subscriptions are auto-renewing. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was stressing out when I called, but relieved to find the kind of distance customer service rep. Rep went beyond telling me how to solve my problems, to fixing it himself. Was very delicate in making sure I was completely satisfied with his work. Not hurried to get you off the phone...
Hi albert:
Thank you for this outstanding review! We are happy to hear that we were able to resolved all your issues. We are committed to offer the best customer service. Once again, thank you so much for your feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Just needed extra work part time. And of course you need a resume so I thought I was getting a free template ends up you get signed up for subscription right off the bat. So I'm out $27.00. But looks like it would be good for someone looking for a full time career.
Hi Tonya:
We are sorry to hear about this experience with our product. If you could please contact us thru a direct message will be more than happy to see how we can resolved your issue.
Best Regards,
LiveCareer
I, like many of you, signed up for the 2 week service. When I went to cancel my account, it was too late and they already charged me $34.95. When I chatted with a customer service rep, mid typing she ended the conversation. So then I called. What did they tell me? That since I've paid, why don't I take advantage of the services? Hmm I don't know, because I already have a job and don't need your services. What I do need is $34.95 in my account to pay my bills! This company is a sham, stay away! You sign up for one thing, and they sign you up something else.
Dear Nicole,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription within the given period, we will bill you at the monthly rate of $34.95. We state this on your payment confirmation page and again in your payment confirmation email.
Many subscribers continue to use the service and update their resumes for each job they apply to, and appreciate the continued service. We don’t sign you up for something else; we just want you take full advantage of the services you’ve already paid for. If a subscriber does not wish to continue their subscription and does not want to be billed further, we have multiple ways by which to cancel: You can call our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; you can cancel by live chat, or, by writing an -mail to customerservice@livecareer.com. You can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Best regards,
LiveCareer
I signed up for a $2 two week trial to help me wrote a few cover letters, and when the trial was up I did not use the site anymore. Two months later I was charged 36$ which was all of my grocery money that I had left. I talked to their customer service and it turns out I had to cancel the subscription instead of it automatically cancelling, which in my opinion is a sneaky underhanded practise, however their customer service representative helped me get the two months subscription back quickly and kindly. 5* for the people who work there but 1* for the company's practises!
Hi Kristen:
Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with our customer service and that we were able to resolved your issue in a quickly matter. Once again, thank you for your positive feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
I will report this site to the FCC. Fraudulent company... I never signed up and they are taking $39.80 every week. Watch your statements carefully and change your card info. The 888# on their site and 800# on my bank statements are non-working numbers. I even got charged an international fee which proves this company is NOT based in San Francisco.
Hi Margaret J.,
I’m very sorry that you have had this experience with our service were unable to get in touch with our customer service. Our phone lines are up and running. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. It is billed every four weeks, if not cancelled. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Andrea was very helpful and courteous while helping me get my account cancelled. Call was completed in a very time-efficient manner and she thoroughly explained all of the information that I would need to know if I ever choose to return to LiveCareer.
Knowing that this was a paid service upfront would have been nice. Of course I love the resume I just worked hard to create, so I want to download it. The fee isn't expensive but it leaves the user feeling forced and tricked.
Thanks, Jasmine, for the feedback!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I don't even want to give this company one star. They are a total rip off. You can not print any resume you build and are still charged a small fee with each attempt. On top of the small fee you are also subjected to having $40 per month deducted from your account. Do not get involved with this company. They are many reputable companies to help build your resume in the USA, the company is located in the Philippines, regardless of what they tell you.
Hi Pat B.,
I’m very sorry that you have had this experience. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
LiveCareer is an international company, which caters service all over the globe. Our corporate office is at N. A. LiveCareer Inc. One Hallidie Plaza, Suite 600 San Francisco, CA 94102.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used their website for a day to build my resume, and paid 3$ which I feel is fair. They charged me 25$ after 2 weeks which seems their policy. I spoke to their customer service and the guy was polite and promised me the money will be refunded. Which never happened, so I had to get with my bank and dispute the charge Looks like they fought back with BOA and reverted the charge. Their customer service is outsourced and the sweet words are a lie. I would suggest to be careful, they were unwilling to send any details thru email when I called them again regarding the same.
Hello, Muralidharan:
We are truly sorry for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. Upon further account evaluation, we are unable to offer you a refund at this time. Our decision is based on the fact that as a customer, you chose to contact your financial institution before contacting us to provide the refunds to your account. Since these charges were disputed, you will need to contact your bank so they can provide you with the proper resolution. Once your bank intervenes, it is no longer up to us, because the charges were already disputed.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need. We are sorry for the inconvenience this may have caused. Please feel free to contact us in case you have further questions.
First off I don't think their resume format was impressive, I made the mistake of not reading the find print after purchasing a resume for $1.95. After a couple of weeks they charged me $39.80. I called and expressed how I felt and wanted to be refunded fully. They did a pro-rate and state they will refund me $29.85. I have not received that yet. I did learn a very valuable lesson! Read the reviews on any site you plan on purchasing from before you purchase. It will save you much aggravation. If I would of reviewed their site, I would of realized what I was getting my self in to.
Hi Nancy L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. The refund will be credited back within 2-3 business days from the date it was issued sometimes even faster depending on your bank. We sent you a confirmation email for your records. You can also contact me directly with the email address you used to create your account so I can take a look at it personally. Please email me at anna.b@livecareer-support.com
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I've tried multiple cards in your spanish website and none worked, even tho I've used the cards to pay for other services. So not only did it make me loose hours of work on a stupid page, now ill have to do it all over again because i can not use the one i had on your official spanish website on this one.
We’re very alarmed to know about this, Christine, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I used this website to make a resume for my college. The resume creator was super helpful and guides you every step of the way! Although, one thing to watch out for is that there will be a recurring cost eventually, so keep an eye out for that!
I also just wanted to say that I had to talk to someone from customer service, his name was Juan Morales, and he was so fantastically helpful and patient. Overall, fantastic website!
Hi Carolyn!
Thank you for sharing your experience with Juan Morales; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Resume builder made it so easy to create and update my resume. No guess work, just sign up, step by step fill in the information, save, print or email, DONE!
Recommend and will use it again if need to.
Hi Leslie L.,
We are glad that you found the site easy to use. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Initially, I thought this company stole my money. They did give me the impression that I pay 7.50 per month for a service and can cancel anytime, but took 95.40 from my credit card for a yearly (rather than monthly) subscription. I felt as if I was lied to. However, I called them this morning, and someone picked up the phone in less than two full rings. The lady I spoke to was EXCELLENT. She was kind, and very understanding. She downgraded my subscription, and refunded me 93 dollars. This company is not as bad as first impressions might indicate. I say give them a try. You will hate how the rates are sold to you, but you will love the service.
Hi Courtney,
Thanks for your feedback and we apologize for the misunderstanding regarding our annual subscription.
We are very glad that you love the service we provide and how we have taken care of your concern. We also thank you for recommending our site. If you have a Facebook account, please go to our Facebook page https://www.facebook.com/LiveCareer and click on Like. We'd appreciate it if you will write about your positive experience with us on our page.
We wish you best of luck, Courtney! Happy Holidays!
Best Regards,
LiveCareer
Customer service was great. I enjoyed using their website. It was informative and had really neat features beyond resumes and cover letters.
They really worked with me t find the best price for the services that I needed.
Amazing
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our resume builder and your finished resume. Wishing you the best of luck in your career!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Queeny L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. With its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
The refund that we processed was a courtesy credit. Unfortunately, that is the maximum that we can refund. We do state clearly on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer