From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I really commend the prompt service by Mr. William. The ability to provide the resolution quickly that I was having with correcting information on my resume exceeded my expectations. He also was kind enough to offer me a low monthly resume subscription at a reasonable price, along with all its features. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
Thus far I'm disappointed with the career testing end of your site:
If there was any information on having to pay for my results, I might have thought twice about taking the test. IT may have been buried in fine print, but the testing presents itself as free.
At the end of a long test, I'm told I have to pay $25-40 for detailed results.
Once I resigned to paying, I received a confirmation email for my payment, but no results and no explanation of when I could expect them.
I gave it a day before calling calling in and after a long wait talked with a really nice CSR (Costa Rica is a good choice for outsourcing your CS needs), who was unable to resolve the problem but escalated it for me.
That was yesterday.
Now it's 3pm Central time Monday afternoon and I still haven't heard back from a soul.
A good suggestion on how to fix this: refund my money, give me the report for free.
It's better than me going through the hassle of forcing you to fulfill your money-back guarantee. It will create good will and I'll be more likely to keep using your site.
Hi WIlliam,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I appreciate the services the person was very attentive and understanding of my problem, and for that I'm very thankful for the services I received!
Hi Calvin,
We ae excited that you were pleased with the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The person who helped me cancel my account did a very good job. He was more than courteous, he did all he could to entice me not to cancel my membership. He didn't seem to hate his job because he was working on a Sunday, I wish I could be as professional as he was.
Hi Mike,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Good resume format and help but when u go to print it or email it or download it. It is not in its format.
Hi Rosemary,
Thanks for bringing this to our attention. Due to the various scenarios that may be preventing the desired formatting on your resume, it is advisable to give us a call at 1-800-652-8430 so we can revise the situation with you.
Best regards,
LiveCareer
Unfortunately at this time I had to cancel my subscription. I will say that the resume now website was fantastic and was very easy to use. The lady I spoke with to help cancel my subscription and get a refund on the month I did not use it was very helpful and courteous and I appreciated her help
Hi James E.,
We are delighted that you were pleased with our resolution about your account cancellation. We are committed to providing great customer service.
Best Regards,
LiveCareer
I called with a billing issue and immediately the person I spoke to catered and solved the problem which I was not expecting. Wish I got his name. The call took no longer than 4-5 minutes and I've been refunded with my money as well as a cancellation email. No complaints regarding the service I recieved.
Hi Natasha,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
Cust. Serv rep was outstanding and his willingness to assist was above and beyond my expectations. He did an amazing job and would recommend your company solely because of him.
Hi Sierra,
We are excited that you were pleased with the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
LiveCareer took over £200 through direct debit that I wasn't aware of, till my account got cancelled and cost me £450 for overdraft while I was away traveling + ruined credit score.
All for uploading my CV
When I called for a refund they refused "because there wasn't a recent month transaction" - due to my account been cancelled because of their drive to debit when I was away traveling.
Absolutely disgusting that a company like this can still exist stealing money from people bay by day.
Hi Brigitta
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I called to discuss and get help on my first resume in 10 years. Joe was knowledgeable, patient and incredibly helpful and my resume looked terrific after the help he gave to me. Awesome Service!
Hi Christa:
Wow! Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Joe was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
The phone call I made to live career Australia is regarding my recurring charges on my credit card. The customer service agent listened to my problems and resolve my problems immediately. The attitude is professional and efficient. Good services. I am happy that I made a call.
Hi Dylan:
Thank you for that awesome review, it is very appreciated. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
The CSR was clear, concise, and quick, and not condescending when he determined that the problem was a simple mistake on my end.
Hi Rick:
Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
I needed to jam out a resume' in an afternoon, and this made it so easy. Had to use live chat for help once and the guy was great. Highly recommend.
Hi Liz:
Thank you for that great review! It is nice to know that our Customer Care Expert was able to resolve everything for you. We greatly appreciate you recommending us to others. If you need anything else, please contact us.
Best Regards,
LiveCareer
I used Live Chat to check on my account status. The rep, Limny, verified my identity and answered all my questions right away.
Hi Wendy:
Thank you for that amazing review, it is greatly appreciated. We are happy to know that our Limny was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I needed a cover letter only. I signed up for the trial service so I could access and change the letter to fit the various jobs. It only costed me $1.95 and cancelation was easy as fast. Mary H was very professional and provided a great experience when I called to cancel.
Hi Lori:
Thank you for that awesome review, it is greatly appreciated. We are happy to know that Mary was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I spoke with representative Mary in Puerto Rico about issues that I had regarding adding a new section to my resume. Mary also assisted me regarding the Fed x issue that I am going through at this time. I was told by another representative from another office that I did not meet the requirements to get the 10 free copies of my resume printed by Fed X. Mary went to her supervisor to inquire about this matter seeing that the original website I worked on was Resume Now. Which offered the Fed X service and not the website I was directed to work on by a representative from the San Francisco area. Mary gave me a turn around time of 24-48 hrs. To hear back from the Corporate office I
Am not please with the turn around time but what can I do about that.
Hi Donna:
Thank you so much for that awesome review and for rating us with “Excellent service! We are very happy to know that Mary was able to resolve everything for you. Reviews like these make us change the way we do things. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I had an unknown charge on my bank statement and didn't realize my Live Career account was reoccurring. Spoke with wonderful agent Mary who reviewed my account and gave me accurate information. She was so nice and informative. Thank you so much Mary and Live Career!
Hi Jeri:
Thank you so much for that great review! We are very happy to know that Mary was able to resolve everything for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I was placed on hold for over 30 minutes with no connection completed. I finally ended the session personally.
Hi Paula,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
We are more than willing to assist you with your concern.
Best regards,
LiveCareer
Let's see if I could rate this zero stars I would. Do not subscribe to this scam they start charging 20 dollars over and over after you subscribe. When I called customer service the lady was nothing but rude and gave me a "one time courtesy" for my money back. I had to actually fight with her and continually ask for a supervisor. She even told me "be quiet you keep talking and talking I don't want to give you your money back" bunch of bull. AGAIN, DON'T SUBSCRIBE TO THEM.
Hi Danielle,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
We are more than willing to assist you with your concern.
Best regards,
LiveCareer
I spoke with Joe a few minutes regarding my account. I had requested a cancellation prior that had not been received. Joe proceeded to cancel my account as well as credit my account for the current charges. I really appreciate his help and he was most helpful.
Hi Kim,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annie,
We are excited that you were pleased with the Customer Service provided by William. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer