From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
William was a constant professional, he has great work ethic and he was very friendly.
Easy to use, and my resume was much better than I could have done otherwise. Well worth using. I would caution that if you are not using it, don't forget to cancel your membership.
Hi Joe,
It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
Thank you for that awesome feedback.
Kenneth offered me some great services which I am unable to take of advantage of at this time. He was very informative and helpful in answering my questions and taking care of my account. Live Career will be the site I go to, and recommend to others, in the future. Thank you.
Hi Pamela,
We are excited that you were pleased with the Customer Service provided by Kenneth. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Thank you.
William provided all the information I needed! He
Went above and beyond to make sure I was satisfied! Thank You!
Hi Andre,
Thank you for your feedback. It is great to know how you feel about our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Thank you.
I had a great experience talking with the customer service. Helped me with everything I asked and with speed. Thank you
Hi Juliana,
Great review of our Customer Service team. We truly appreciate your feedback and the 5 stars rating.
Thank you!
Understanding was a bit difficult, however, the representative was very kind and very patient.
Hi Renee,
We appreciate that you took the time out of your day to leave your feedback. We are glad that the agent was able to help you with your request.
Thanks
I had trouble with my account bill and the representative was very kind and helpful.
Hi Maria,
We do appreciate your feedback and we are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you.
Easy to navigate. Well built website with tons of options. Also when you are ready to cancel the staff and support are friendly and easy to work with. I was hired within two weeks of finishing my resume. Especially love the specific job resumes and the word choices they give you to help you.
Hi Amber,
Thank you very much for sharing your great experience with our product and our staff. We appreciate that you let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best and we wish you the best with your new job.
Thanks!
Paid for the resume review service, expecting I might get some personalized feedback. This was not the case. The resume 'review' was simply a few sections of stock information that was barely if at all customized to my resume. Things like, use action words, "When it comes to bullet statements, hiring managers want to be able to easily see how you have benefited your previous employers" - all of which did not apply to my resume... A total waste of time and money.
Hi Matt, Thank you for taking the time to reach out to us. We deeply apologize, that is not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
Ended up in a time pinch and needed to build a new resume, MPR gave me a easy to follow walk through to up dating my information so that I can move forward with my, hopefully, successful career.
Hi Wydell, Awesome! That is very nice to hear. We love reviews like this one, it make us deliver the best of the best for you. Please contact us if you need anything else, we have your back. Thank you!
I am so thankful that they gave me a full refund after charging me for a monthly subscription. When I got my resume I didn't realize I was signing up for a monthly subscription and they were very understanding.
Hi Whitney, Thank you for taking time out of your day for reaching out to us, it is very appreciated. We are always available and eager to help. If you need anything else, just contact us. Thanks!
I called because I didn't intend to sign up for an on going service and saw the monthly charge on my card. The service person was easy to speak with and took care of my request. They were very professional.
Hi Steven, Thank you for taking the time to review our services, we are committed to providing the best while using our services. Please contact us if you need anything else in the future. Thank you!
David was polite and easy to understand. He did an outstanding job on promoting offers that LiveCareer had, unfortunately it wasn't what I was looking for. Keep up the good work.
Hi Kathy, Thank you for sharing your heart out about your experience. It is nice to know David resolved everything for you and that you had a hassle free process. Please feel free to contact us, if you need anything in the future. Thanks!
Frustrating attempt at communication. "Willy" is a nice man but comes across as lacking confidence - possibly because of having to read from company enforced scripts. Very frustrating experience - I am not likely to continue my subscription.
Overall it was a good experience up until the moment it wouldn't let me go any further until I paid $1.95 and said I had 30 days I think and then I would start paying $19.99 a month. I have no use for a resume service monthly. My plan is to get a job and not continue to send out resumes. The sight is good, but when it says it is free that is what the customer thinks. I think that part should be upfront rather than free everywhere. It's not true. Other than that very helpful.
Hi Linda, we appreciate you taking the time to review our company and are very glad to know our service was helpful to you. If you ever need anything else, do not hesitate to contact us. Thank you!
Marvin was so helpful! They have amazing customer service and the best resume templates. I will go back to their services for sure if I need it in the future.
Hi Mariela,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards,
LiveCareer
Your guides and assisted descriptions made my resume building so much easier than I thought it would be. So much selection and creativity. I would definitely use your program again and recommend your site.
Hi Michelle,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Best regards,
LiveCareer
My resume looks great. Appreciate the help & courteous LiveCareer representative I spoke with on the phone.
Hi Lisa,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product. Rest assured that you will receive a quality service from all our agents at LiveCareer.
Best Regards,
LiveCareer
Joe was very helpful even though I was not pleased with a policy that they had. He handled it well.
Hi Kyle,
Thank you for sharing your experience and to point out the professional way that Joe used to handle your request. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tyron,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution