From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I am pleased with the service. This issue almost gave me a huge problem but was able to resolve from this great service. The Rep explained the problem and was able to give a satisfactory solution.
Resolved my issue in a very friendly manner. I am thankful for her service.
Hi Kevin,
Thank you for sharing your recent friendly experience with our Customer Service team. We strive to deliver to you what we do best.
Best regards,
LiveCareer
I was having a truly terrible time until William resolved the issues with my account
Hi Maureen,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service chat interface and how were able to resolve your issue. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Rep helped me in a quick and knowledgeable manner. Straight to the point
Hi Sheree,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I was fearful i would have to end up calling my bank, but the lady who helped me was courteous and resolved my issue immediately. I would be a repeat customer if i needed to make another resume! Thank you.
Hi Brandy,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your feedback!
Best Regards,
LiveCareer
The customer service was top notch. The resume templates get the job done. My only issue was that I was charged for a month, even though I only selected the 14 day trial. When I called customer service, they refunded me promptly and offered a discount on other services that I may need.
Hi Deric:
Thank you for that awesome review, it is greatly appreciated. We are happy to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I went on MPR and as I was using their service to download one edited resume I was asked to pay about $1.95 so I went ahead and paid it. However, I was not aware of the fact that I'd automatically been subscribed and had to pay $24.95/mo. I called to explain what happened and I got a refund. I must say it was handled with so much care and grace!
Hi Michelle:
Thank you for that great review, it is greatly appreciated. We are happy to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Quick and painless
Courteous and professional
Went above and beyond
Hi Brittany:
Thank you for that great review! We are happy to know that you had an easy going experience with our service and that you rate us as “perfect”, it is greatly appreciated. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
Melisa assisted and answer all my concerns in a very professional manner.
She is a good example for your organization. If she is an example that represents all of your staff then you have an excellent company.
I will surely recommend your company.
Keep up the good work.
Hi Pauline,
Thank you so much for sharing your excellent experience about the Customer Service provided by Melisa. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Site is user friendly and staff is helpful and knowledgeable to help you when you need it. I could not have been happier developing my career with Live Career helping me along!
Hi Cynthia,
Thank you for that amazing feedback. It is stupendous to know how you feel about our site and our Customer Service! We strive to deliver to you what we do best. Please feel free to contact us, if you need anything else in the future.
We wish you the best of success on your job search, Cynthia!
Best regards,
LiveCareer
I had a pretty good experience with live Career. I am so thankful for the service it provides. I had some technical difficulties that took 30 minutes to sort out with a customer service rep, and it wasn't an easy solution, but overall, I am very thankful for the help with setting up my resume and cover letter.
Hi Katie,
Thank you for stopping by and providing your feedback. It pleases us to know that you found the use of our service as a good experience and that our Customer Service Representative was able to assist you with setting up your resume and cover letter. Please feel free to contact us, if you need anything else in the future.
We wish you the best on your job search, Katie!
Best regards,
LiveCareer
Very good, sales person was very polite and took care of my problem
Hi Bobby,
Thank you for that amazing review! We are very happy that our Customer Care Specialist was able to resolve everything for you. Do not hesitate to contact us if you ever need anything else in the future.
Best Regards,
LiveCareer
Simply put, I was billed for something I have no idea would happen. It was some negligence on my part but Norma Angeles assured me that they would take care of the issue and in no time I was told that I am reimbursed. Had a whole speech planned and all.
Hi Joshua,
We are very happy to know that Norma was able to resolve everything for you. Thank you for taking the time to review our services, it makes us change the way we do things. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Had an issue of being charged with things that I was not aware of and Mary took care of it!
Hi Sean:
Thank you for that great review, we really appreciate it. We are happy to know that Mary was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I feel that it is a good system that formats your resume with many different options as well as with pointers. I think you should be up front with fact that there is an initial fee as well as a recurrent fee. Should have a 1 time short term fee like the 1.95 for someone like myself who only needed a resume in a pinch for a job i want for pleasure. I think you should have a flat fee for 3, 6, 9, 12 month stents that starts with like 14.99. I would recommend it to friends but would also recommend they cancel the recuurent fee.
Thank you for sharing your experience with us. Our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
I used the site to make a resume that looked professional for a career change. It offered several different templates and offered tips during each section of the resume on what to put if you were having trouble. Very easy to use site.
Hi Will:
Thank you for that fantastic review, we greatly appreciate it. It is nice to know that you found our service easy to use and excellent. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
Very willing to help, did not put me on hold, answered all my questions and solved my situation very quickly.
Hi Irene:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
My experience with Joe was wonderful. He was calm, helpful and very inspiring. What a wonderful young man!
Hi Jennifer:
Thank you for that fabulous review. It is nice to know that Joe was able to resolve everything for you and that you had a great experience. We are very proud of our Customer Care Experts, they provide the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Have never needed a resume, so this worked well for me. Simple to do and user friendly.
Hi Chryl:
Thank you for providing us the opportunity to be the pioneers of your resume experience. We greatly appreciate that wonderful review and look forward to hearing from you in the future. Please feel free to contact us anytime. Good luck with your job search.
Best Regards,
LiveCareer
Joe was very helpful and agreeable. He listened to my reasoning in the billing cycle timing mistake and helped me. I will definitely use these services again and recommend the services to friends
Hi Zach:
Thank you for taking the time to review our services. We are thrilled to know that Joe was able to resolve everything for you and that you would recommend our services to others. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeymison,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for sharing your experience with us!
Best Regards,
LiveCareer