From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I was having a real problem downloading my resume.
My customer service agent was very helpful and patient and stayed with me all the way to coach me thru it and get the job done
Thank you,
Bill
I was so pleased how easy it was using Cover Letter Now in creating my new resume, I have receiving comments on it how professional it looked.
Hi Daniel:
Wow five stars! Thank you so much for that amazing review! We are pleased to know that you found our service to be user friendly and that you liked the final product. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Joe was very friendly and willing to help.
He took care of my issue in a matter of moments and did not give me any issues. Customer service at its finest. He understands the clients point of view.
Hi Luis:
Thank you for taking the time to review our services. We are thrilled to know that Joe was able to resolve everything for you and that you rated us as excellent. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I have used LiveCareer multiple times and have ALWAYS had very friendly, helpful and considerate service when I have spoken with someone "live". I appreciate that they honor my request to terminate services without hassle. They have provided a site that has met my professional needs at the drop of a hat. I appreciate LiveCareer.
Hi Melissa:
Wow! Thank you for that wonderful review! We are so glad to know you always choose us, thank you. Feedbacks like this one makes us strive to deliver the best of the best for you. We look forward to hearing from you in the future. If you need anything else in the future, please contact us.
Best Regards,
LiveCareer
Very quick to solve the issue and the Reps were very polite
Hi Elizabeth:
We are very happy to know that our Customer Care Expert was able to resolve everything for you. Thank you for taking the time to review our services, it is greatly appreciated. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I am blown away by the customer service and the LiveCareer resources. It is well worth the subscription price even after finding work. LiveCareer has every angle covered for your career. Amazed!
Hi Jimmie:
Wow! Thank you for that outstanding review! We are so glad to know you liked our products and service. Feedbacks like this one makes us strive to deliver the best of the best for you. We look forward to hearing from you in the future. If you need anything else in the future, please contact us.
Best Regards,
LiveCareer
I used perfect cv to apply for a position I haven't had to have a cv before and I found the service really easy and simple to use
Hi Carol:
We are very happy to know that our Customer Care Expert was able to resolve everything for you. Thank you for taking the time to review our services, it is greatly appreciated. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
The man I spoke with was awesome! So nice and helpful. Polite too/ a pleasure
Hi Raquel:
We are very happy to know that our Customer Care Expert was able to resolve everything for you. Thank you for taking the time to review our services, it is greatly appreciated. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Signed up for a trial of Resume Builder and used it for several resumes. Abigail at Customer Service reversed charges for service billed to credit card for cancellation immediately made online when pending charge showed up on credit card account. No wait time for service by phone and very courteous assistance throughout the call.
Hi Bill:
We are very happy to know that Abigail was able to resolve everything for you. Thank you for taking the time to review our services, it makes us change the way we do things. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Live career was easy to use and very affordable. Great customer service provided
Hi Lori:
Thank you for that wonderful review! We are very happy to know that you found our service to be “The Best!”. Reviews like these make us strive to deliver the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I loved it, I've never seen anything look more professional than this. It helped me out a lot and I am very proud to say that I was able to see what it had to offer. I would and will recommend it to anyone.
So awful it told me it would only be 1.95 for 14 days and i thought it was a good deal however they charged over 20 dollars from my account i keep trying to take my credit card off but they only send me emails saying a representative will contact me in a couple days so i guess i just have to keep paying while they get back to me. A total scam and waste of money!
Hi Harleigh,
Thanks for bringing this to our attention. We are committed on providing great customer service. We take all feedback very seriously. We are more than willing to assist you with your concern. You can send us an email to customerservice@LiveCareer.com or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Best regards,
LiveCareer
Used Live Career to updated my resume for a job change. Easy to use and loved my final outcome. Got mixed up with dates on when I should cancel my subscription so I wouldn't be billed the following month, called Customer Service and Charlie really helped me out with NO problems. He did everything for me and was very polite. I will be a returning customer when it is time to again update my resume.
Hi Lisa,
Thank you so much for sharing your excellent experience about the Customer Service provided by Charlie. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
...
Hi Precious K.,
Thank you for sharing your feedback.
Best regards,
LiveCareer
The service was amazing. My agent- Ali - provided me with everything I asked for. He fixed my problem within a couple minutes and provided me with extra
Information about the website.
Hi Taryn,
Thank you so much for sharing your excellent experience about the Customer Service provided by one of our agents. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The employee were very helpful and understanding. I appreciate their patience and kindness.
Hi Chayla,
We are excited that you were pleased with our Customer Service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
I was so pleased with the service and outstanding assistance Representative David gave to me.
What I thought would take a substantial amount of time he was able to resolve in just a couple of minutes. He was polite, knowledgable and eager to help.
Thanks again for the awesome service you provide.
Hi Rhonda,
Thank you so much for sharing your excellent experience about the Customer Service provided by one of our agents. We are committed on providing a great customer service, Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
Great customer - excellent customer service representative
Hi Pattye,
Thank you for sharing your experience with our Customer Service team. It is great to know how pleased you are with how we handled your situation
Best Regards,
LiveCareer
Joe is wonderful. I called to cancel my subscription. I had called in the past two months to cancel as well though I did not have my cancellation code. Joe was very pleasant and helpful and he gave me a confirmation code of our conversation. Please recognize Joe's excellence! His customer service skills go above and beyond.
Hi Marissa,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I called to cancel the repeat subscription as wasn't needed, Joe made the process easy and incredibly friendly... Thankyou Joe
Hi Joanne:
Thank you for that great review! It is nice to know that Joe was able to resolve everything for you. Please feel free to contact us if you need any further assistance.
Best Regards,
LiveCareer
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Your feedback is very important to us, it changes the way we do things. If you need anything in the future, do not hesitate to contact us.
Best Regards,
LiveCareer