From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I used them to make one time CV FOR £1.95. After i have been charge $ 39.80 two months in a row tough i never subscribed for that service! After calling them to solove the problem tghey said that i didn't cancel after 14 days so it auto-renews and got into full payment. Which after checking was £14.95 and not the amount debited from my account. They couldn't even explain themselves and then they tried to confuse me more saying some lies.
I never got any confirmation email whatsoever from them that i subscribed to something which clearly i didn't. I asked them to re send the emails or the details of what i have done but they couldn't.
They big on fooling people and get them money so please bee aware and avoid this scam site!
An easy to use program with nice layout options.
Obviously not free but the trial one is a buck so not expensive at all.
Hi Ciera:
Thank you for that great feedback. It is nice to know that you liked our program and layouts. If you need anything in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I enjoyed using the resume service and when I needed help I received prompt attention.
Great experience!
Hi Cynthia:
We are happy to know that you liked our site and services. Thank you for taking the time to write us a review, we greatly appreciate it. If you need further assistance, do not hesitate to contact us.
Best Regards,
LiveCareer
Enrique was wonderful helpful courteous and efficient
Hi Amy:
Thank you for that amazing review! We are very glad that Enrique was able to help you out. If you need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
I googled free Cv template si first page was livecareer.
I was in a hury so I started to write my resume. After one hour and something when I wanted to download, it wasnt FREE! Because of the time i spend i gave my card number for one download, 1.90 $. They said they bill monthly, so i tought i will cancel afterwards. They charged in 2 weeks, before I cancel. This is a scam! And google shouldnt show this for free resume template!
Hi Amalia,
Thanks for sharing. We are very sorry that you feel this way about our membership options, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience – contact us via direct message or you can send us an email to customerservice@LiveCareer.com or call us to our toll free line 855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Best Regards,
LiveCareer
Joe provided excellent services. My account was difficult to understand and he guided me through it painlessly.
Hi Roger,
Thank you for that great feedback. It is excellent to know how you feel about our product and how Joe was able to assist you. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Hi,
2 weeks ago when spending time with a friend we discovered your website.
1. It was an easy to use website and between us my friend and I produced a wonderful CV to help her return to the job market in her late 40's after 27 years looking after her disabled sister.
2. The CV has given her confidence a tremendous boost.
Drawbacks
Lack of clarity that we would have to pay for this service. We got to printing it out and there was a request for payment details and my friend had not brought these with her so I paid it for her, planning to cancel after a few days once Paula had decided whether she wanted to make any changes.
Paula did not want to make any revisions so I intended to cancel the monthly standing order and forgot about it until today.
May increase your customer base if you send an email reminder after 10 or 12 days informing that the 2 weeks is nearly up and explaining what the benefits are on offer if the customer continues their monthly payments.
AS it happened when I rang today I was refunded the £16.99 that apparently went out of my account yesterday Aug 30th. I am very thankful and will heartily recommend your company. Thank you
Hi Sue,
Thank you so much for sharing your excellent experience about the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
Scam. I googled "free resume builder", LiveCareer came up at the top as "Free Resume Builder". Great! I thought. Spent ages inputting my information and when I was finally done, I clicked DOWNLOAD PDF. The next page I was taken to requested credit card information. I had to make a payment in order to download my "free resume template". Time wasted!
I want to be clear, I understand resume builders/templates are a big resource and paying for them is not my issue. My issue stems from the fact that I was told this was a free service and in the end it wasn't.
Hi Brenda,
Thanks for sharing. We are very sorry that you feel this way about our membership options At LIveCareer, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience – contact us via direct message or you can send us an email to customerservice@LiveCareer.com or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST.
Additionally, you can click live help to chat with us online.
Best Regards,
LiveCareer
Great job. It was great to talk to a person that could understand you and could help you in a quick and timely manner. Very pleasant experience.
Hi Earlene,
Thank you so much for this review. We are glad that you were pleased with our Customer Service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Marrianne was kind, and helped me resolve my problem in a timely manor. I wasn't placed on hold, I didn't have to wait any amount of time, and she helped me and got me on my way article and efficiently, which I greatly appreciated.
Hi Amber,
Thank you so much for sharing your excellent experience about the Customer Service provided by Marianne. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Joe was awesome and very dedicated to what he was doing he was really nice andmakes me feel good very professional he try hes very best in order to help me and i am grateful to him
Hello Jaime,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
MyPerfectResume gave me all the tools I needed to create a resume that looked professional and it helped me land the job I wanted.
Hi Francisco,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
It was a good tool to help me organize and put a new resume together.
Hi Mary:
Thank you for that 4 star review! We are glad to have been of great help to you. Please feel free to contact us if you need further assistance.
Best Regards,
LiveCareer
Customer service was very good buy it took way too long to accomplish simple request, which for some reason I could not accomplish on my own at home.
Hi Joseph:
Thank you for taking the time to review our services. We are happy to now that you rate our customer service as very good, however, we apologize for any misunderstanding you may have had. These types of reviews changes the way we do things for you, we greatly appreciate them. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Mary was very helpful with no questions asked. Very pleasurable personality she asked if I would need any other items printed. I told her not at the moment. Very good cutomer service
Hi Patricia:
We are very happy to know that Mary was able to help you out. Thank you for that great review. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
It's easy to use and a lot of template choices and reasonable price
Hi Evee:
It is nice to know you liked our services and think they are very good. Thank you for providing such a great review. If you need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
A basic resume builder that can give you a good start to making a resume if you haven't for some time. The trial period worked for me and then I was able to use what I learned and cancel later.
Hi Dan:
Thank you for that great review. We are happy that we could be helpful to you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Belmarie matos was very professional and kurtious even when I was upset she remained helpful and worked me through my issue. She demonstrated what me as a consumer hopes for when calling for assistance and often don't get.
Hi Joel:
We are thrilled to know that Belmarie was able to resolve everything for you. We are very proud of our Customer Care Experts, they deliver the best of the best for you. Thank you for taking the time to review our services, we really appreciate it. If you need any further assistance, please feel free to contact us.
Best Regards,
LiveCareer
I was having a lot of trouble editing my resume and the rep Joe helped me tremendously.He went an extra mile making sure that my resume looked the way i wanted to.He was patient and caring and knew that a failing attempt to edit a resume can leave a customer very frustrated.So he helped me to the best of his capability and spent over 30 minutes to make sure that i was happy with the final editing. Now thats called awesome customer service. THANKYOU!
Hi Errum:
Wow! Thank you for that outstanding review! We are so happy to know that Joe was of tremendous help to you and we are very proud of our Customer Care Specialist. Reviews like these make us deliver the best of the best for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Loved the product, was easy to use, and I am cancelling my account because I am retiring. The customer rep who cancelled my account was pleasant, easy to talk with and very helpful!
Hi Connie:
Wow! Thank you so much for that awesome review! We are very pleased to know that our Customer Care Specialist was able to resolve everything for you. Have a wonderful retirement, we know you deserve it. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andreea:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
LiveCareer