From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I had called for help because my laptop battery died and i lost my resume that i had finish doing so the gentlemen was really helpful and courtesy... within a few minutes he resented to me..
Great job guys and very nice customer care rep... thanks for your help!
Hi Lesly:
Thank you for that great review. We are very proud of our Customer Care Specialists and we can assure you that they will provide an excellent customer service experience. If you need further help, do not hesitate to contact us anytime.
Best Regards,
LiveCareer
Cover letter is easy to use and Raphael Vasquez was really helpful and friendly. Would highly recommend
Hi Adan:
Thank you for taking the time to review our services. We are very happy that Raphael was able to help you out. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
The gentleman that help me was very very helpful. Kind and Courteous! Got everything handled as promised. Thank you
Hi David:
Thank you for taking the time to review our services. We are very happy that our Customer Care Specialist was able to resolve everything for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I will be back with your service as soon as I get settled from my move.
Hi George:
We are very happy to know that you liked our services. Thank you for this amazing review. Please feel free to contact us if you need anything else and we really look forward to assisting you in the future.
Best Regards,
LiveCareer
Joe was an excellent customer service. He made sure to assist me in what I need.
Hi Marylou:
Thank you for taking the time to review our services. We are very happy that Joe was able to help you out. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I appreciated her quick and efficient help. My day is very hectic so I appreciate when someone is to the point and very helpful.
Hi Desirea:
Wow! Thank you for that wonderful review! We really appreciate our Customer Care Specialist and are very glad she could help you out with everything. Please feel free to contact us anytime in the future.
Best Regards,
LiveCareer
CSR was very knowledgeable and kind. Great experience.
We truly appreciate the 5-stars! Happy customers make our days brighter.
Very professional and respectful I'm very satisfy with this company
Hi Teodoro:
Thank you so much for taking the time to review our services. We are thrilled to know that you rate our services as excellent, we greatly appreciate it. Please feel free to contact us anytime in the future.
Best Regards,
LiveCareer
I want to say thank you again to the person who
Assisted me this morning I am sorry i didn't write his name down excellent costumer service answered all my questions, in a kind way thank you again for your service
Hi Patricia:
Thank you for that outstanding review. We are very proud of our Customer Care Specialists and are very happy to know they resolved everything for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I believe MyPerfect Resume, is a great option for many, unfortunately I needed to cancel my subscription, which had nothing to do with the service.
The customer service representative was very nice and understanding!
Hi Darlene:
We are very happy that you liked our services. Thank you for rating our services as excellent, we greatly appreciate it. Please feel free to contact us if you need anything else in the future.
Best Regards,
LiveCareer
Please make sure that you read any fine print that this LiveCareer site lists. I used the site to update a resume. I used their 14 day free membership, however after 14 days they automatically begin charging you $39.80/month. This was not made clear in my online interaction with the site. I used their resource one time. I ended up paying almost $120 to access the site once. When I contacted the site they cancelled the membership but then provided no refund. I contacted them again and only after pushing them they offered to refund 2 of the 3 months they charged me. Therefore I paid $39.80 for a resume. I would advise that there are better resources that do not have hidden charges. Use this site with caution.
Hi Sarah,
Thanks for sharing. We are very sorry that you feel this way about our membership options At LiveCareer, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience. Shortly, you will receive a direct message, so we can better assist and look in to this situation and help you with any pending issue.
Best Regards,
LiveCareer
The rep was helpful and gave me all the information i needed
Hi Gloria,
We are glad that you were satisfied with our service and how our service representative was able to help you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Mary was most helpful to me today.
My company uses a standard template for resumes so I only need the Resume Now on occasion. When I do need to build a resume, I always go to Resume Now, as the product is fabulous.
Mary help me temporarily cancel my subscription - before she did that, she offered me a discounted rate since I require limited use. I would have accepted the offer if I needed the services on a regular basis.
Mary was very helpful, patient and kind - very nice customer service professional. Thank you for providing excellent people to assist your customers.
I will be back to Resume Now next time I need to build a resume for one of our proposals.
Thank you,
Sincerely - Kathleen
Hi Kathleen,
Thank you so much for sharing your excellent experience about the Customer Service provided by Mary. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I called in to get help on a resume, the person was very clear in his language and help me resolve the problem in a timely manner.
Hi Jean,
We are thrilled that you were pleased with our assistance and how pleased you are with how your resume looks now. We are committed to providing great customer service. Thank you so much for your excellent feedback!
Best Regards,
LiveCareer
I am so glad I lucked up and found this business site. This has made a big impression on me. This is the best site I have used to help me do my resume. I would recommend this site to all of my colleagues who are looking to go back into the workforce. I had some question and so I called the 800 number and had an opportunity to speak with with a representative named "Nomar" He was so helpful, pleasant, and honest, and because of just that I will tell my friends GREAT! GREAT! GREAT! Customer service. Thanks LiveCareer and Nomar
Hi Della,
We are excited that you were pleased with the excellent Customer Service provided by Nomar. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback and for telling friends about our customer service, it's very important for us.
Best Regards,
LiveCareer
A really helpful site making it very easy to put your CV together.
Hi steven,
Good to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that great feedback. We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards,
LiveCareer
Knowledgeable, helpful, courteous and able to address and resolve my problem.
Excellent customer service skills. Stayed with it til I was satisfied...
Hi Lawrence:
Thank you for that awesome feedback. It is great to know how pleased you are with our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards,
LiveCareer
I really had a good time reworking my resume. Thanks a bunch.
Hi Peter,
Thank you for that excellent feedback. It is great to know how pleased you are with how your resume looks now and the hassle free experience that we provide. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards,
LiveCareer
He was very nice And so patient. The Best customer service I ever has. He took his time with me and took Care Of everything. I really appreciate it!
Hi Angelica,
Thank you for that excellent feedback. It is great to know that you rate us as the best customer service ever had. We strive to deliver to you what we do best.
Best regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arlene:
Thank you for taking the time to review our services. We are very happy that our Customer Care Specialist was able to resolve everything for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer