WILLIAM K.

Thus far I'm disappointed with the career testing end of your site:
If there was any information on having to pay for my results, I might have thought twice about taking the test. IT may have been buried in fine print, but the testing presents itself as free.
At the end of a long test, I'm told I have to pay $25-40 for detailed results.
Once I resigned to paying, I received a confirmation email for my payment, but no results and no explanation of when I could expect them.
I gave it a day before calling calling in and after a long wait talked with a really nice CSR (Costa Rica is a good choice for outsourcing your CS needs), who was unable to resolve the problem but escalated it for me.
That was yesterday.
Now it's 3pm Central time Monday afternoon and I still haven't heard back from a soul.

A good suggestion on how to fix this: refund my money, give me the report for free.
It's better than me going through the hassle of forcing you to fulfill your money-back guarantee. It will create good will and I'll be more likely to keep using your site.