website thubmnail of LiveCareer UK

LiveCareer UK

Overview

LiveCareer UK has a rating of 3.8 stars from 194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter and new job. LiveCareer UK ranks 12th among Career Advice sites.

service
15
value
15
shipping
7
returns
7
quality
13
This company responds to reviews on average within 2 days
How would you rate LiveCareer UK?
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GB
1 review
7 helpful votes
Follow Nicola L.
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You get a free trial, which after 2 weeks auto renews at £16.95 per month.

But when you go to their website you can actually have a FULL YEAR for £16.95. However, here's the stinger, if you've taken the free trial (like I assume most people do) then you automatically renew at £16.95 per MONTH and CAN NOT have a full year for £16.95.

I went on live chat and cancelled as I didn't want to pay 12 times more than necessary, and it cancelled effective immediately, so didn't even give me the month I'd paid for! So I paid £16.95 for half a day.

Be very careful!

Date of experience: June 13, 2017
Laura T. LiveCareer UK Rep
over a year old

Hi Nicola,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
To be able to use all premium futures of the service we offer customer a 14 days access and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. The Annual subscription option is a one time payment for the entire period, not a monthly payment. The sales page provides you with the amount that you will be paying on the annual subscription if you could pay it on a monthly basis.
If you have any additional concerns regarding your account feel free to contact us so we can provide you with further assistance.

Georgia
1 review
15 helpful votes
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This was a very good service I used throughout the time I was applying for jobs as a new grad. The example templates as well as their various written samples for whatever job field you specialize in have made creating a resume so much easier for me, someone who struggles with job summaries. Whenever I had an issue the customer service rep was very kind and understanding, and also prompt to respond and resolve any problems. I would definitely recommend this service.

Date of experience: October 27, 2019
Laura T. LiveCareer UK Rep
over a year old

Hi Sandra,

We greatly appreciate you taking a moment to leave such a detailed review of your satisfaction with both our resume builder and our customer service! We absolutely love recommendations and thank you for sharing the positive feedback! We wish you all the best in your search!

GB
1 review
0 helpful votes
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The website was easy to negotiate and filling out of c.v. was easy the variety of layouts was helpful and the examples of c.v. s especially useful i had technical issues and called customer services who were most helpful and pleasant, the phone was answered quickly - the only issue i had was that i could not send my document direct to print and resorted to downloading then printing, i submitted my c. V to various agencies and within 1 week have been offered two jobs. Thank you v. much

Date of experience: December 21, 2014
Laura T. LiveCareer UK Rep
over a year old

Hi John P.,

Congratulations on your new job! We’re so happy that you found the site and service helpful.

With regard to your printing issue, I’m very sorry that you have had this experience with our service. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.

We wish you the best in your new career!

Best regards,

Anna

LiveCareer

GB
2 reviews
1 helpful vote
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Refund of charges
September 27, 2016

I was not fully aware that the free CV builder service is chargeable, by subscription, after 14 days. However, when I pointed this out to Edgar, I was given a full refund on this occasion, which I greatly appreciated!
I would recommend this service to others but be aware of subscription charges.

Date of experience: September 27, 2016
Laura T. LiveCareer UK Rep
over a year old

Hi Alan,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards,
LiveCareer

GB
1 review
0 helpful votes
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CV
August 5, 2022

A good friend advised that this was an excellent way to do my CV. I found various templates and was able to choose one that suited. It really helped me to have a starting point, remove those that were not applicable to me and add items that were applicable. Essentially, I now have a fully completed CV that I can now send to employers and update as necessary!

Date of experience: August 5, 2022
Xiara P. LiveCareer UK Rep
over a year old

We're so grateful for your feedback and glad to know that you're satisfied with our service, although we noticed that you rated us with 2 stars. It would be fantastic if you could adjust your rating towards us to match your positive feedback.

Thank you!

GB
1 review
0 helpful votes
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Customer advisor really helpful today regarding an account matter.
Very patient as we worked though the mater together I felt understood and a valued customer.
Thank you David Zayas perfect customer service.

Date of experience: May 7, 2017
Laura T. LiveCareer UK Rep
over a year old

Hi Trish,
We are thrilled that you were delighted with how David was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!

GB
1 review
1 helpful vote
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This is a great service
June 9, 2014

This is a great service. It is really user friendly and guides you through each step. Also it is incredibly helpful to have the live chat connection which quickly answers any questions. It helps me to get the job I wanted.

Date of experience: June 6, 2014
Laura T. LiveCareer UK Rep
over a year old

Hi Angela R.,

Congratulations on your new job! We are so happy that we were able to assist. We wish you more success in your career.

Best regards,

Anna

LiveCareer

GB
1 review
10 helpful votes
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Fantastic service
April 10, 2017

I wanted a very quick CV. This was constructed, in no time at all, on your site. I don't need another one, so I needed to cancel my membership. This was done politely and efficiently. Thank you Fabiola Ortiz!

Date of experience: April 10, 2017
Laura T. LiveCareer UK Rep
over a year old

Hi Lynn,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service expert Fabiola, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search

GB
1 review
6 helpful votes
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Outstanding service!
August 21, 2018

A quick and easy way to create and update your CV if your not as computer savvy or if you don't own a laptop, I created two Cvs and found a new job within days! The customer service when you call up is outstanding, very friendly & knowledgeable, I will recommend this company to anyone!

Date of experience: August 20, 2018
Laura T. LiveCareer UK Rep
over a year old

Hello, Jessica:

Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.

Malaysia
1 review
0 helpful votes
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Subscription and account
November 6, 2023

Jonathan really help throughout my problem. I pay my subscription but accidently used someone else email address. Very fortunate, he actually find a way to help retrieve back my subscription. Very good service. Keep up the good work!

Date of experience: June 16, 2023
GB
1 review
1 helpful vote
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I found this website very easy to navigate
December 8, 2014

I found this website very easy to navigate. I wanted to create a CV and hadn't done so in a while so was a bit apprehensive. However, this website gave some very useful suggestions and tips for each section to help my CV sound professional and make me sound well accomplished/well-rounded.
There were a good variety of designs also for different types of establishments which I liked. My experience with Gab in the help centre was efficient and friendly. Thank you.

Date of experience: December 5, 2014
Laura T. LiveCareer UK Rep
over a year old

Hi Mary J.,

We are so happy that you had a good experience with our site and customer service. We wish you career success!

Best regards,

Anna

LiveCareer

GB
1 review
1 helpful vote
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Only used site for a short while however the site has enabled me to produce a professional cv and cover letter that has helped me find a new job. Very user friendly and I would not hesitate to use again.

Date of experience: June 16, 2014
Laura T. LiveCareer UK Rep
over a year old

Hi Patrick W.,

Congratulations on your new job! We are so happy that we were able to help you produce a professional CV and cover letter through our site. We wish you best of luck in your career!

Best regards,

Anna
LiveCareer

India
1 review
0 helpful votes
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Humble, friendly, good comunicator.
November 15, 2023

Great assistance. She was good in communication and she didn't waste my time to the point. She also provided a great counter offer but I didn't need subscription right now.

Date of experience: November 15, 2023
Paola V. LiveCareer UK Rep
over a year old

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

GB
1 review
21 helpful votes
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Slick
July 20, 2017

Massively impressed with the software. Very easy to work with an extremely versatile depending upon what sort of job you are looking for and in which country. It also is great to be to lift it and improve your LinkedIn profile. One area that I was surprised about is that it is an ongoing membership and so I had a renewal of just under £60 go through which I hadn't anticipated. However, I queried this saying I no longer needed the service and within seconds an email came through confirming that I had a full refund of my 2nd payment. Great support from Roberto David-friendly people-focused on service. I would highly recommend this as a great piece of support software that helps you get the edge ahead of your competitors. For the sake of £60 it could mean the difference between getting the job and letting someone else in their unnecessarily.

Date of experience: July 20, 2017
Laura T. LiveCareer UK Rep
over a year old

Hi Richard,
We’re proud to know that Roberto was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

GB
1 review
1 helpful vote
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I took out the service because I wanted a cv but I was in so much of a hurry I failed to read the terms and conditions properly. After 14 days if you don't cancel membership you are billed a monthly fee, which is what happened. At first I thought this was a bit of a con but on contacting the live service along with an explanation I was refunded the monthly fee. This was because I had not used the service since obtaining the cv.

I can only say it is not a con and I was treated very fairly. I will use the service again in the future and would recommend the quality of the cv service.

Date of experience: August 22, 2014
Laura T. LiveCareer UK Rep
over a year old

Hi Alan C.,

We are so happy that your experience with our site and customer service turned out great.

We wish you all the best!

Best regards,

Anna

LiveCareer

Colorado
2 reviews
16 helpful votes
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Scam
March 30, 2015

They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.

Date of experience: March 27, 2015
Laura T. LiveCareer UK Rep
over a year old

Hi Dave M.,

I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

GB
1 review
0 helpful votes
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Thanks Jeri! Excellent customer service…
August 6, 2023

Big thankyou to Jeri at live career! I had a fairly big issue and Jeri took the time to listen to me and help me fix the issue without judgement or hesitation. Can't recommend this company enough based on this experience alone.Their CV building software is super easy to use and has a very professional finish. Thanks to this I was head hunted by at least 4 companies in the first week of uploading my CV. I am now working for one of those companies and I am so happy in my new role. Thanks livecareer.co.uk!

Date of experience: August 6, 2023
Xiara P. LiveCareer UK Rep
over a year old

This is amazing; thank you for your review! Our team is committed to providing excellent service, and it’s great to hear we delivered our promise to you!

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

South Carolina
1 review
0 helpful votes
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Great results.
April 22, 2017

Re. Review, but cancelled service. I have a professional resume now to present. Incidentally, I was hired for new job same day I presented my new resume to new employer. Thanks Laura B, Charleston, SC

Date of experience: April 22, 2017
Laura T. LiveCareer UK Rep
over a year old

Hi Laura,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you the best with your new job.

GB
1 review
0 helpful votes
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Amazing
June 6, 2024

I would just like to say that Emilio D helped me with my problem and helped me with a few things I could do to improve my cv.She was very helpful and very kind.
Great customer service!

Date of experience: May 27, 2024
Paola V. LiveCareer UK Rep
11 months ago

Hello,

Thank you for sharing your experience with Emilio; we will be sure to pass along your positive comments!

Sweden
1 review
1 helpful vote
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I loved interacting with Denis some time back. Very patient and helpful. Showcased loads of patience in listening to my problem and provide the best possible solution.
Thanks Denis for all your patience and efforts to see me through this concern I had with my CV!

Date of experience: June 19, 2017
Laura T. LiveCareer UK Rep
over a year old

Hi Dia,
We are thrilled that you were delighted with how Denis was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!