Overview
LiveCareer UK has a rating of 3.8 stars from 194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter and new job. LiveCareer UK ranks 12th among Career Advice sites.
Excelent guide for doing my CV for the first time! Very helpfull and straight to the point with examples for skills and job activities. THANKYOU! I couldn´t have done it without your help.
Do not use different emails you will be charged twice and check your subscriptions that's a huge charge. The company is very supportive if you make errors they will refund but in 14 days.
We appreciate you sharing your experience with us and we regret to hear that you received two charges from us, we’d like to help you address your concern so you can have a great experience with us, Jacqueline.
Shortly, you will receive a direct message so we can look into what’s happening for you.
Great way to put together a strong CV. Quick, easy and very professional. When recruitment agencies keep commenting on your CV mock-up. It can't be a bad thing.
Hi Adrian S.,
We are so happy that hat you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
The website is easy to use I didn't see it state that their would be a charge at the end when i built my cv but I had spent over an hour on making it so I didn't want to lose what I had made but it was a good price anyway
Hi Ryan,
Thank you for your feedback and for sharing your experience with us. We wish you the best of luck in your job search.
Easy to use templates, which enabled me to gain employment.
Used live chat to cancel my subscription, Bernie was most helpful.
Pleasurable experience with Livecareer!
Hi Julie B.,
Congratulations on your new job! We are glad that you had a good experience with our site and customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
LIVE CAREER ARE SCAMMERS! I used the site once, gave my credit card details for a ONE OFF payment and I have now realised that they have been charging me monthly for the last 7 months! I have contacted them 6 times through their email on the site and the enquiry forms and they still haven't responded to me!
I cancelled my account with them in April after I realised they took another payment AND I emailed them advising they did not have permission to deduct any more money TWICE! BUT they have CONTINUED to charge me even though I NEVER signed up to a subscription! No terms and conditions warning, no nothing! I have sent another email today advising to refund the money charged ILLEGALLY or ill be going to the authorities and I still haven't heard back. Ill give them one more day.
DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!
Hi Desiree,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
The site was very professional and helped me make a bespoke CV. I had 4 job offers within a week. I am now happily in the job of my dreams. Many thanks I would strongly recommend your services.
Hi Michael S.,
Congratulations on the new job! We are so happy that we were able to assist you. Thanks for recommending our services and best of luck in the new position.
Best regards,
Anna
LiveCareer
Excellent range of templates to choose from, auto prompts make it a very easy process to follow. Customer service is also excellent, highly recommended
Hi Gillian,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.
Avoid avoid avoid________a scam. They offer you free services, but secretly charge a monthly subscription. Business in the 21st century should be better than this!
Dear Jon,
Thank you for your comments.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
Jon, regarding our monthly subscription -- we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
If you have any questions regarding your subscription our customer service team is available on our free phone number (44) 800-756-3741; representatives are available Monday-Sunday 9am - 9pm GMT or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.co.uk
Best Regards,
LiveCareer
I got a good guidance frome live career customer service and had a great talk and quickly solve my problem...but the waiting time is too long to contact eyy person
Hello,
Thank you for your review. We are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Great service, very easy to use and no problems at all in cancelling the monthly deposits if you no longer require the service. I would highly recommend, Thanks guys
Hi Michelle C.
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and how our program and product interface are easy to use. We strive to deliver to you what we do best.
Best Regards, LiveCareer UK
The CV I created with them caught the eye of a few potential employers as well as my current employer, and when I had a problem they were able to solve it within a couple seconds, friendly customer service, and would absolutely come back in the future if I had the need.
Hello Jamie,
Thank you so much for sharing your excellent Customer Service experience. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I re wrote my C.V. with the help of tips from your company and got the first job I applied for it was amazing but my C.V. was a lot better.
Thank you so much
Hi Martina D.,
Congratulations on your new job! We are glad to be of help. We wish you all the best!
Best regards,
Anna
LiveCareer
This company stole 40 euro of my money after advertising a one off 1.95 fee to format my CV. Do not use this company under any circumstances.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts.
We do not have a one-time payment. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
I had an billing query which has been very fairly resolved by the company. The CV building facility was very useful and I would recommend this product.
Hi Gem,
Thank you for your feedback and for sharing your experience with us.
They have deducted the amount from my account without prior notice. This is a clear fraud. Don't trust them and the number they have shared for customer support is switched off.
We apologize for any inconvenience this may have caused you. We'd love to take this chance to explain some misinformation about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please get in touch with our Customer Service Team for immediate assistance and cancellations using the link provided below.
https://www.livecareer.co.uk/contact
Thank you for getting in touch with us!
Cancelled my subscription due to retirement my request dealt with efficiently and very straight forward.
Hello,
Thank you for sharing your experience with us!
Used service and paid £1.95 and was great. Decided didn't want to change jobs so went on live chat and spoke with Roberto who cancelled straight away. Great Service
Hello Stephen,
We are excited that you were pleased with our Customer Service and how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
From the start i was making one CV for my good friend and first time used this website. In the end of CV i had to pay £2.95 which i wasn't mind but then in the end of my bill i presed to be billed every moths with around £17.00. I didnt want to be billed, because i knew it that im not gonna used again. So i texted to one of the members and he/her helped me very well with answering all my questions and deleted my bank details from here. The problem was solved in 10mins! Coud'nt be better! Nobody wants to be billed for no reason aspecially on the things you never used! Brilliand and helpful service would actually trust this website again in the future if i have to. Would pressed more then 5 starts if i could!
Hi Ingrida,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Exellent service for what i needed would definatley recommend this website to others
Quick and easy to use no hassle to keep my membership can cancel at any time, exellent
Hi Treena W.,
We are happy that you enjoyed our service. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Business History
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
You made our day with your review, thank you!