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LiveCareer UK has a rating of 3.52 stars from 227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter, and new job. LiveCareer UK ranks 11th among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
No critical highlights yet
I had an unusual request, and Karen, one of their customer support representatives, went above and beyond to assist me. She was incredibly helpful and sweet, addressing all my questions and concerns promptly. Karen even made me an offer I couldn't refuse. I am truly grateful for her exceptional service and hope she receives the recognition she deserves, perhaps even a well-deserved raise!
This company stole 40 euro of my money after advertising a one off 1.95 fee to format my CV. Do not use this company under any circumstances.
I had an unusual request, and Karen, one of their customer support representatives, went above and beyond to assist me. She was incredibly helpful and sweet, addressing all my questions and concerns promptly. Karen even made me an offer I couldn't refuse. I am truly grateful for her exceptional service and hope she receives the recognition she deserves, perhaps even a well-deserved raise!
I would recommend, customer service was very polite and accommodating. Thank you.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Thanks Juan. A complication due to account held for my daughter but payment details in my name. Resolved simply. Good communication and professional approach.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Was charged more that what was said and when i was told it would be refunded it wasn't. They said they would cancel my membership but the next month i was charged the same amount again.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details. We are here to help!
Thank you!
I am very pleased with the help I have got from your team member at customer service.
I think we need more people like Ms. Juan, the very kind person who helped me today.
I used your service only once, but I found it was very easy to use it.
Kind regards,
Cristina Neta
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
A good friend advised that this was an excellent way to do my CV. I found various templates and was able to choose one that suited. It really helped me to have a starting point, remove those that were not applicable to me and add items that were applicable. Essentially, I now have a fully completed CV that I can now send to employers and update as necessary!
Tip for consumers:
Call to get help if required!
Products used:
CV
We're so grateful for your feedback and glad to know that you're satisfied with our service, although we noticed that you rated us with 2 stars. It would be fantastic if you could adjust your rating towards us to match your positive feedback.
Thank you!
At first i was skeptical about the live chat because the first two customer service personnel's ended the chat before concluding our chat. Third person came in and attended to me nicely and am happy while i wait for my refund to reflect on my account.
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
I am highly satisfied with customer service since I have joined Livecareer. They're extremely helpful and sufficient to provide relevant information and details.Therefore, I will keep my subscription for longer periods.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
My resume creation was so good and presentable. It was simple and easy to follow
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Excelent guide for doing my CV for the first time! Very helpfull and straight to the point with examples for skills and job activities. THANKYOU! I couldn´t have done it without your help.
Hello,
You made our day with your review, thank you!
No mention of money, then wants you've wasted your time doing a cv, they ask for £1,95 to download it,which I did, but cancelled the subscription of £17 a month which I don't need just for 1 cv, but regardless they have recorded my card details, and continue to take money for the last three months, not even based in uk,lying $#*!s
Thank you for sharing your feedback with us, and our apologize for the inconvenience.
If you want to delete your details, please get in touch with us at: https://www.livecareer.co.uk/contact. Our customer service team will kindly help you!
The app is fantastic with different templates that are very catchy for employers and ATS compliance.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Great assistance. She was good in communication and she didn't waste my time to the point. She also provided a great counter offer but I didn't need subscription right now.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
How do an organisation such as yours take out money from ones account without notification for a subscription I am not aware of.
We apologize for any inconvenience this may have caused you. We'd love to take this chance to explain some misinformation about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please get in touch with our Customer Service Team for immediate assistance and cancellations using the link provided below.
https://www.livecareer.co.uk/contact
Thank you for getting in touch with us!
Very pleased with everything! Happy
It was easy to build the cv and had lots of ideas available, which helped. Professional help I got from the customer service as well with all my questions. Would chose this site again if I need it for future and would recommend my friends and family too. Thank you so much
This is amazing; thank you for your review! Our team is committed to providing excellent service, and it’s great to hear we delivered our promise to you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Extremely dissatisfied
No reminders, no updates - Just only you get to know your bank account deductions without any detail being added to the email.
Even they don't bother to explain for how long the subscription is.
If you contact agents they just listen all and end the chat.
Hello, Rabia.
Thank you for bringing this to our attention, and our apologies for failing to resolve your concerns. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team through call using the link below.
Contact: https://www.livecareer.co.uk/contact
Big thankyou to Jeri at live career! I had a fairly big issue and Jeri took the time to listen to me and help me fix the issue without judgement or hesitation. Can't recommend this company enough based on this experience alone.Their CV building software is super easy to use and has a very professional finish. Thanks to this I was head hunted by at least 4 companies in the first week of uploading my CV. I am now working for one of those companies and I am so happy in my new role. Thanks livecareer.co.uk!
This is amazing; thank you for your review! Our team is committed to providing excellent service, and it’s great to hear we delivered our promise to you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I got a good guidance frome live career customer service and had a great talk and quickly solve my problem...but the waiting time is too long to contact eyy person
Hello,
Thank you for your review. We are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Sorted my query out swiftly and really happy with sabrina the agent I spoke to. Really friendly aswell
Thank you for your review!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I found the site easy to navigate, and a good choice of templates to use
Thanks for sharing how easy it was!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
The site is easy to use, and the customer service support was exceptional. I will always recommend it to others.
Happy
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Do not use different emails you will be charged twice and check your subscriptions that's a huge charge. The company is very supportive if you make errors they will refund but in 14 days.
We appreciate you sharing your experience with us and we regret to hear that you received two charges from us, we’d like to help you address your concern so you can have a great experience with us, Jacqueline.
Shortly, you will receive a direct message so we can look into what’s happening for you.
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger CVs, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello,
Thank you so much! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.