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Jiaqi Z.

Contributor Level

Total Points
82

1 Review by Jiaqi

  • LiveCareer UK

1/11/22

Livecareer.co.uk. This is a resume website which steals money through secret recurring bills to people's bank accounts.

They first lured me in by advertising themselves as "a free resume website". After I spent hours building my CV on their site, they ask for 1.45 pounds to download that. Instead of informing me of this 1.45 pound cost in the first place, they only tell me that after I finish building my CV, so that they could manipulate me with that sunk cost.

That was NOT the worst part. After spending the 1.45 pound I forgot about it, until today I saw a 13.5 pounds per month recurring bill from them that already took 27 pounds from my bank account. I checked my recurring card payment list (from Barclay) and there was nothing. It is so strange (and possibly illegal?) that they issue me a monthly recurring bill without my bank being aware of that, as if there were a new purchase every month. Moreover, they send NO notification email or text message about the monthly renewal cost.

To conclude:
1. They fraud people to waste time and finally have to spend money on their site.
2. They give you a 13.5 pound recurring bill for a 1.45 pound one-time purchase, and intentionally make it as unobservable as possible.
3. They do not inform or remind you of the recurring bill. Money taken from your bank account every month, NO message, NO email, so secretly that your bank does not even know it.

I am reporting it to as many agencies as possible. This is truly the most disgusting thing I have seen in years. How is a fraud like this still allowed to exist?

Desired outcome: The responsible staff in the company go to jail, and return the money they stole from people.

Tip for consumers:
DO NOT USE THIS
RUN
RUN
RUN

Service
Value
Shipping
Returns
Quality
Thumbnail of user yashirah2
Yashira H. – LiveCareer UK Rep

Our apologies for any misunderstanding, Jiaqi, however, all users must agree to our terms upon registration since we display this before you submit a purchase.

To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.

Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.

That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.

Contact Us: https://www.livecareer.co.uk/contact

Jiaqi Has Earned 2 Votes

Jiaqi Z.'s review of LiveCareer UK earned 2 Very Helpful votes

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