Overview
LiveCareer UK has a rating of 3.8 stars from 194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter and new job. LiveCareer UK ranks 12th among Career Advice sites.
Great website to organise my CV and create a professional outlook for jobs. I wanted to cancel my account and I was very unsure of what to do and at first, I did not trust the online chat service or the phone service. But I was guided by an online chat and it was very successful. I received a confirmation email of the cancellation of the account and I was more than satisfied. If I was to recommend any person who is looking for jobs and is a first timer to create a CV, i would definitely recommend this website! Brilliant!
Very useful web site, with extremely helpful pointers for compiling a cv which in my case had not been updated for 15 years, and I really didnt know where to start. The Live Chat is five star! I would recomend this site to anyone in need of assistance with a cv.
Hi Michelle S.,
We are glad that you found the site and Live chat helpful. Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
I did "live chat" with a representative called Ener about a billing query i had.The person was very helpful, very knowledgable and sorted out my issue. After reading "bad" reports about these i feared the worst BUT i had no issues what so ever:-)
Again well done Ener and thanks
Hi Mark,
You're very welcome and thanks for sharing your experience with Ener; we’ll be sure to pass along your positive thoughts. If there is ever anything that we can assist you with, please let us know.
I have never really required a CV before as i have been in the same job for 28yrs so i was quite daunted at having to do one. This site gives examples and it was so easy to do. I was offered numerous jobs and can now look forward to new employment
Hi Joyce H.,
Congratulations! We are glad that you found the site easy to use. We wish you more success in your future employment.
Best regards,
Anna
LiveCareer
I used Live Career to build my resume, at the end of that process it asked to pay a fee of $1.95 to print or download. The fine print said that after 14 days it would charge you monthly fees. A couple days after I got back on the site and cancelled the subscription. Thinking I had cancelled it I didn't think to check my account for it. I noticed they charged me for $39.80 for the month. I again went on and cancelled the subscription and watched my account the next month. Again, I was charged $39.80, I tried emailing and asking to unsubscribe me and to refund my money. After sending it in 4-5 times I still have not heard a reply. DO NOT USE THIS SITE IT'S A SCAM
Hi Tiffany S.
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I am really happy withe the service the Web page was so informative and so easy to use the CV was so easy to create. I am extremely happy with the product and service I would highly recommend your company in the future. Many thanks
Hi Kelly S.,
We are so glad that you liked the site and found it easy to use. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Honestly great site, Easy to use and creates a very professional CV got to the end of creating and saw and that isn't bad but reading the small print you realise and then £16.95 a month from then on.
That is too much for just a CV but I imagine that some people would find great use out of the rest of the features on the site.
Spoke to customer service shortly after signing up to cancel, women I spoke to was very polite and canceled the subscription immediately for me. Very polite and efficient.
Hi Ceri,
Appreciate the 4 stars, Ceri! Happy customers make our days brighter. Thanks!
Spoke to Natalie concerning my account, she listened, asked questions and found a solution whereby both parties were happy.
The overall experience was excellent and I have been very happy with the LiveCareerUK website
Thank you for your review!
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I had an issue with not cancelling the service used, therefore, after 6 months of stand by, not having used the service at all, I've still been charged money from my account.
Omar has been really helpfull, offered a refund for the last 2 charges and quickly canceled my subscription. Thanks for dealing quickly with my problem
Hi Mateas,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Easy to create CV's I just typed in the information, and they set it out, looked profession. Only downside was I was under the impression that it was a free service, but at the end I could not have the CV unless I paid, but it was only £2.00.
Hi Deborah K.,
We are glad that you found the site easy to use.
With regard to our free account, I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and customer satisfaction. Your feedback will be forward to our Marketing Team.
We wish you the best in your career search.
Best regards,
Anna
LiveCareer
You are not informed until you go to pay that after 14 days it turns into a Subscription. I'm not sure if the price for the Subscription is justified, but I was very pleased with the CV that I was able to create. I also wasn't aware that this company was abroad (I am in the UK), so I was concerned that I would have difficulty cancelling my membership. Enrique Yero, in customer service was very helpful and reassured me that I could cancel my Subscription, and he gave me a cancellation ref number, followed up by an email. I only needed one CV as I am not applying for lots of jobs at the moment. Enrique was very polite and wished me good luck with my job application. Overall, a positive experience.
Hi Beverley, thank you for that outstanding review. We are thrilled to know that Enrique was able to resolve everything for you and that you had an excellent experience with our service. Please feel free to contact us, if you need anything else in the future. Thank you.
Ener Centeno Pagan- this person helped me in online chat to solve my issue. It was about account and unauthorized payment which I asked him to cancel and place a refund. It did take just a little while him to solve this issue. I am very much satisfied of his service. 10 out of 10! Well done Ener!
Hi Ayaz,
We are thrilled that you were delighted with how Ener was able to provide a resolution about your refund request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The site presented me with all the necessary tools to create a professional CV, which helped me to succeed in gaining the job I was looking for. I would recommend to anyone looking to prepare a high quality CV.
Hi James C.,
Congratulations on your new job! Thanks for recommending our site to others. Best of luck in your new career.
Best regards,
Anna
LiveCareer
I needed to write out a CV and decided to use the templates on this site. I spent half an hour filling in all the details. When I tried to print out my CV or send a copy to my email - I discovered this wasn't part of the free service and if I wanted to actually use the CV I just written out I would have to pay a subscription. Total scam. This site was a waste of time, don't use!
Hi Chris S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great service and customer satisfaction. We take all feedback very seriously. It will forwarded to our Marketing team.
Best regards,
Anna
LiveCareer
After completing my CV I was informed of a £2.95 fee for using the service and so i progressed carrying out the procedures into paying them and was met with a further bill of £18 per month and was angry as it just after giving my detials away it poped up. I went straight to the help button and got speaking to a employee named Edgar Rangel who was most helpfully and helped rectify the situation and was most polite! #givehimaraise
Hi Michael,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Edgar. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Was charged more that what was said and when i was told it would be refunded it wasn't. They said they would cancel my membership but the next month i was charged the same amount again.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details. We are here to help!
Thank you!
Had to cancel my subscription & was delt with by marcos sostre figueroa who was very polite & helpful & delt with my request Quickly and efficiently & would definitely recommend your site to others. Kind Regards S. Begley
Hi Susan,
We are thrilled that you were delighted with how Monica was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I wanted to cancel my account but couldn't find how to. I spoke on live chat to andreas coria and he was brill. Went out of his way to find the right account and cancel the payments. Couldn't ask for more well done
Jessica p. Thank you so much for this review. We are glad that you were pleased with our service and with how easy was to terminate your service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, Livecareer
I needed a recent updated CV but didnt know where to start. This site is so easy to use and even gives you helping guidlines along the way.
As a result of using the site i recieved a job interview within a few days and secured a new job within 2 weeks
Thanks
Hi Sarah G.,
Congratulations on your new job! We are glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveCareer
The platform itself is pretty good especially for pre-defined content to be added in a CV or Cover Letter. I used some of the content proposed. I had small problems with text format after generating the CV in pdf/doc format, the text doesn't always correctly fit in the expected format in all of the templates. Also I wish I had a broader variety of Templates. Anyway, it helped me serve my purpose, I generated a nice CV and Cover Letter.
As everybody below, I too forgot to cancel my subscription and got charged more for what I really used but upon chatting with Customer Service representative Marcos Sostre Figueroa, I managed to get a refund.
5 Stars for the Customer Service and 4 Stars for the platform itself.
Hi Claudiu,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Business History
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi J:
We are glad to hear you were able to create your CV and has a pleasant experience with both our product and our customer service! Thank you for sharing this wonderful review and for sharing us with all your friends and family.
Best Regards,
LiveCareer