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Desiree V.

  • 2 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Jobs, Society

Member since November 2014

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    1

  • Profile Views

    371

Review Distribution

2 Reviews by Desiree

11/22/14

STILL NO RESPONSE FROM LIVE CAREER ABOUT DEDUCTING MONEY ILLEGALLY FROM MY ACCOUNT.
I WILL BE BLOCKING THEM FROM MY ACCOUNT AND SUBMITTING A FRAUD APPLICATION WITH MY BANK. I HAVE THE PROOF THAT I CANCELLED AND EMAILED THEM.
I NEVER RECEIVED AN EMAIL STATING IT WAS A SUBSCRIPTION.
I EMAILED THEM AFTER I CANCELLED MY ACCOUNT ONLINE ADVISING THAT IT WAS CANCELLED AND THEY HAD NO RIGHT TO DEDUCT ANY MORE MONEY. I DID THIS TWICE. BUT THEY STILL HAVE TAKEN OUT MONTHLY PAYMENTS. I WILL CONTINUE TO BLAST THEM OVER THE INTERNET UNTIL I GET REFUNDED FOR THE CHARGES TO MY ACCOUNT.

Tip for consumers:
DO NOT USE THIS COMPANY. THEY ARE SCAMMERS!!!!!!!!!!!!

Service
Value
Shipping
Returns
Quality
dougj2
Laura T. – LiveCareer Rep

Hi Desiree,

I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.

Best regards,

Anna

LiveCareer

11/22/14

LIVE CAREER ARE SCAMMERS! I used the site once, gave my credit card details for a ONE OFF payment and I have now realised that they have been charging me monthly for the last 7 months! I have contacted them 6 times through their email on the site and the enquiry forms and they still haven't responded to me!
I cancelled my account with them in April after I realised they took another payment AND I emailed them advising they did not have permission to deduct any more money TWICE! BUT they have CONTINUED to charge me even though I NEVER signed up to a subscription! No terms and conditions warning, no nothing! I have sent another email today advising to refund the money charged ILLEGALLY or ill be going to the authorities and I still haven't heard back. Ill give them one more day.
DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!

dougj2
Laura T. – LiveCareer UK Rep

Hi Desiree,

I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.

Best regards,

Anna

LiveCareer

Desiree Has Earned 11 Votes

Desiree V.'s review of LiveCareer UK earned 2 Very Helpful votes

Desiree V.'s review of LiveCareer earned 7 Very Helpful votes

Desiree V.'s review of LiveCareer earned a Fraud Buster vote

Desiree V.'s review of LiveCareer earned a Well Said vote

Desiree hasn’t received any thanks yous.

Desiree Has 1 Fan

kyw1
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