LinCare

There appears to be NO communication between the local Lincare Office and their supply arm. Something serious has happened within the organization. (Something their staff frustratingly acknowledge). Medicare has apparently cracked down severely on the company, which use to send out supplies so frequently, I began to wonder if the company was milking the system. (I've been with the company for more than 8-years.) Now you can hardly get supplies or re-supplied without routine okays from your neurologist or sleep study specialist. This has slowed down the whole re-supply process and if you want to make any changes (say from pillows to face-mask or even a combination of both) you have to get permission from your doctor first. Getting those requested changes into Lincare's system in a timely manner seems to have become a major stumbling block for the company, hence their slow response. What system they have in place for processing re-supply requests seems to be overwhelmed. On fop of everything, the company has become so understaffed they are force to rely on untrained (or poorly trained) customer service personnel. It's time the company's CEO face facts. Lincare is on the brink of self-destruction.

My 77 year old mother ended up with Lin(doesn't)care in 2017. Since that time we have called repeatedly for supplies only to be told they were ordered or sent when in fact they were not. She uses an oxygen concentrator and an inhaler. We are in the process of trying to find another provider for the inhaler supplies because it is impossible to get any response from the Lin(doesn't)care representatives. I even went to their local office and spoke with the manager. For some reason they fail to grasp the importance of breathing. I will be posting this complaint everywhere that I can. If your physician suggests Lin(doesn't)care as a provider, you may want to question your choice of physician.

UPDATE: (5/25/2018) My mother had to be hospitalized because the machine wasn't working correctly. The social worker from the hospital called Lincare and said someone would come and check out the unit. That never happened. My mother is now home and using a portable concentrator because these people cannot provide service. This is absolutely unacceptable.

Twice now since received new CPAP machine 7 months ago, my account was put on hold for two months with no supplies. I ended up calling each time into my local office only to be told by Jackie that I wasn't a high enough priority to resolve quickly as she had other patients that took a higher priority. This last time I called Michael at Corporate only to be told by him that Corporate was not trained in handling billing issues, as this was done locally only. Two days later supposedly they resolved the issue.
LEAVING THIS COMPANY TO GET SUPPLIES FROM ANOTHER SUPPLIER, AND I RECOMMEND YOU DO SAME!
Ken
Ps: I had a heart attack 10 years ago due to lack of oxygen hence the CPAP and staff infection two years ago hence why I CLEAN SUPPLIES...
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I been ordering c pap supplies for two years. With no updated prescription (greedy) All of a sudden lincare want fill my order. I got covid. Desperately need new supplies

They spent 7 months billing me past the rental limit set by the insurance company. Basically, the CPAP was paid for and mine and they kept right on debiting me even though insurance stopped paying. Might not have caught it if I hadn't had a new debit card issued and they started sending me bills adding up to $110. Blue Cross called them on my behalf and assured me the problem was fixed and I would be credited my overpayment. A month later I received another bill from them for the same $110. Once again BCBS intervened for me and once again was not only assured that it was taken care of that Lincare owed me a refund for $52. One month later and now I've received a threat of collection from them for $110 despite actually owing me $52. Again Blue Cross has intervened for me again. My point here is always check your bill with these people. I'm guessing that if they were willing to keep charging me beyond the allowed time they are probably doing it to most everyone just to see if they can get away with it. Fortunately I have Blue Cross who keeps far better records than I do to help me get this straightened out. I won't even start on them force shipping and charging me a mask that I didn't order and can't wear.

If I could give this business zero stars, I'm not sure that would be good enough.
They used to be good back in 2012 when I needed supplies before they no longer took my insurance. Now, they are awful. I only went back to them after changing insurances because they had been such a great asset back in 2012. But something happened between 2012 and 2018 and they are no longer the great company they were in 2012.
I had an account, they had to re-activate it. Fine, no problem. I had to fax, not email, not scan and email, only fax my prescription to them before they could activate the account. Now 10 days later, after two other phone calls between then and now, they still haven't activated my account. They claim not to have my insurance information, which I gave them the day of the first phone call.
This is pure crap and incompetence. What if I really needed the supplies right now?!? Technically I do need CPAP supplies as I haven't had any new supplies in over 10 months because I changed insurances and just waited.
I'll go somewhere else, somewhere new, that can actually provide me quality supplies as the reviews here absolutely stink and basically so does your service. So much freaking incompetence, everyone blaming someone else.

I had to call to get my mother's oxygen concentrater picked up TWO times before the company actually showed up to get it... two months later they are still auto billing her and her insurance company for equipment no longer in our possession. Customer Service response when I called to get a refund both times was we will "try to get it refunded" What? NO! Refund my mother's money today! She lives on Social Security Income and is having a hard enough time paying bills for cancer treatment without FRAUDULENT CHARGES! SHAME ON YOU LINCARE!

Hector delivered my Rollator walker today! HE PUT IT TOGETHER FOR ME AND ADJUSTED IT.HE WAS VERY KIND TO ME.GOOD WORKER. KEEP HIM!THANK YOU ALL SO MUCH.ROLLATOR IS VERY NICE!I APPRECIATE IT!GOD BLESS YOU ALL!

I have primary group health insurance, and a secondary group health insurance policy (like many people do). But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all... just a pink-colored form letter to "pay the delinquent account". They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. but eventually, a couple of months ago, I spoke to someone in their billing department and explained their mistake. I asked if I can now disregard their threatening letters, and they said, "yes". But I'm continuing to get these increasingly harassing form letters ("... to avoid further collection activity.")... they're threatening my excellent credit score now! I carefully reviewed the claims that have been sent through my primary insurance provider, and Optigen (or Lincare) still has not submitted any claims at all to them. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. The current call time waiting is 20 minutes... and still going. The phone number they gave (that I'm calling) is *******755.

My 98 year old mother is going to run out of medication for her nebulizer---called THREE weeks ago to get a shipment sent. TODAY, 3 days before she runs out--local office tells me she needs a new prescription. They requested one 3 weeks ago, but no response. Did not inform ME (the daughter handling her medical needs) NOR did they try to contact the doctor again! The office manager, Cathy, tells me, "Mam... do you know how many patients..." WHAT!?
This is NOT a business who should handle anything to do with medical care! NOT RESPONSIBLE or ACCOUNTABLE.

If I could give UNDER 1 star, I would. My previous CPAP supplier was taken over by Lincare; since then, service has gone downhill to now, non existent. I have run out of supplies and for the past 4 weeks have been trying to get them replaced. Lincare claims I am non compliant, even though I use the CPAP daily and I have had the machine for over 1 1/2 years. Apparently my records from the previous provider didn't transfer with the takeover, After getting the compliancy issue resolved 2 weeks ago, they still can't ship supplied due to internal requirements. The bottom line is I had my doctor arrange for a new supplier and within 72 hours have the supplies I need. I STRONGLY ADVISE YOU TO AVOID USING LINCARE FOR CPAP SUPPLIES

Not only do I have great insurance but I've met my out of pocket expenses before I received any DME and supplies from them. The have been billing me for a month and never billed my insurance. Now beginning to harass me for money I don't owe with past due notices. It won't be long before I'm getting sent to collections over something I DON'T OWE. I've called Lincare repeatedly but there is no answer. You only get a voice mail that is too full to leave a message.
Contact your insurance and find ANY OTHER COMPANY TO DO BUISNESS WITH.

I am amazed that Lincare in Marietta, GA can stay in business. I am on 24/7 oxygen, and sometimes portable oxygen. For the second time recently, I have requested portable oxygen tanks, NOTHING SHOWS UP. I have complained, it only makes matters worse. I dealt with Lincare in Decatur, AL, they went above and beyond the call of duty. IT IS THE MARIETTA, GA LINCARE that risks lives. They said they would deliver six tanks yesterday, I called about 3 p.m. to confirm, and they did not show up. They obviously do not value life.

I don"t know why they are still in business. I was moved to once a month CPAP. Supplies in January 2022. Since then I can't get my supplies on time. The supplies are always late, and I am always trying to clean my supplies to reuse them until Lincare gets them to me. I've called every month to try to resolve the situation, but I'm told a different story every time. I'm tired of trying to talk to a big company about the importance of supplying MEDICAL supplies. I really don't think this company realizes that they are filling prescription' s written by doctors. Instead of being RUDE to customers, they should be concerned about not filling a prescription on time. Terrible company Will never do anymore business with them once I can get everything though another supplier. This company is so big I guess they don't care about the customer anymore. So rude and cannot supply medical supplies on time Never will I ever give them anymore business. I'll go to a company that appreciate'a my business, and looks at my supplies as a prescription. Because it is. I hate it I have to give a star. This company should be rated a ZERO.