LinCareReviews 800

I have had this company in Elizabeth City, NC for less then one year and looking for a change. I have been spoken to rudely, my calls go unanswered, my request for a portable oxygen generator has been ignored and my paperwork from my physician has been misplaced. Have been waiting for 5 months for my portable gen. Only to find out, I was lied to and it was never ordered AND they have misplaced my Physician's order. What worse service could you want to pay for?

This company is the worst I have ever dealt with in my entire life! I have spent over 8 hours on the phone with this company to try and resolve equipment issues. Their office phones have been down for 1 month (Statement from a Lincare employee themselves) so I have to call continuously to get through to them. They never call back when they say they will. They have 0 knowledge of the products they sell. They constantly just give you the run around and never resolve your issues. They stated my mothers order for a POC was never received when in fact they have record of receiving it on a particular date. They stated there was a billing issue. She has a 0 balance of which they confirmed. They stated her POC order was rejected because she wasn't tested within the 30 days. She was tested within 2 weeks of the supposed order they never received. They stated they(Lincare) do not send out someone to test when in fact my mother has the card from Sue the LPN that tested her who stated she was from Lincare. They just keep giving you the run around and never resolve your issues. My mother never received an external battery for her 5 year old POC when she got it and needs it to travel and they are stating she has to buy it for $400! I will do whatever I can to switch company's!

Nightmare customer experience - purchased existing CPAP provider and has been abysmal to work with. Received no notification of the change of service. I have been calling for months to receive very necessary supplies only to never receive an answer, to never receive call backs with issues, to never receive supplies, to escalate to the 855 emergency number for them to completely fail me while my breathing equipment fails. Instead of mailing supplies to me they "locked" my account of which they were sending emergency supplies to a person with the same first and last name to myself in a similar area - note that they cannot keep customers correct and do not return calls or reach to out to you for error resolution, especially when it is their own mistake. I'm currently holding my hose and mask to ensure I can breathe at night while I was never called about an "overnight emergency delivery" that didn't come, wasn't returned, and now for some insane reason I have to wait 48 hours to have my account unlocked to reorder pieces that were supposed to be delivered to me by Tuesday. It's Thursday. I won't be able to order supplies until NEXT Tuesday in advance of the holiday. This is, again, after working through their special iCare unit that is a failure in every measurable way. I have been trying for months to get basic supplies. This is insane. If HomeCare New England still existed I would have never had these issues. For the customer service rep that's been rebutting all these complaints I again say to you we called the 855 number and it's still failed me.

BEWARE! DO NOT Deal With This Company! They Are Morons! I Don't Usually Waste My Time With NEGATIVE Posts, But This Company Needs To Be Taught A Lesson, And Next Step Is To Place A Call And Email MEDICARE About Their Practices. So In Short, This Is What They Do. They Bring You A CPAP Machine And Its A Nice One ( Thank You) But When It Comes To The Mask And It's Not Comfortable And Preventing You From Using The Machine They Offer To Send You (THEY DO NOT HAVE A TECH COME OUT LIKE THEY ARE SUPPOSED TO DO) They Will Send You Another Mask THE CHEAPEST! LOW QUALITY! ONE ON THE MARKET. If You Are UNSATISFIED With That One { BECAUSE THE SEAL IS SO THIN AND CHEAPLY MADE} They Tell You You Have To BUY ONE FROM THEM. So Of Course If Your DISABLED On A FIXED INCOME A $ 130.00 OUT OF POCKET Purchase Of A Mask Is IMPOSSIBLE. So Instead Of Possibly Taking A Little Loss To Keep Their Customers Satisfied They Act Like Morons On The Phone Saying The Same Thing OVER And OVER And Don't Let You Get A Word In. So Now They Want The Machine Back Ha Ha Ha NEWS ALERT YOUR NOT GETTING IT BACK! Come To My House And TRY TO TAKE IT! NO REPLACEMENT Mask So I Can't Use The Machine Then NO MACHINE. So As Soon As I Save Enough Money To Buy A Mask That Works For Me And I Figure Out How To Disable The Wireless Feature So They Can't Shut It Off. IT's NOW MINE!

Oh Just In Case Sleep Circle / Lincare Is Reading This My Name Is FRANK You Figure Out The Rest.

P.S. THANK YOU FOR THE MACHINE A Lot Of AGGRAVATION To Go Thru With The Employees I GOT IT FOR FREE IT's MINE NOW.!

Oh And This Gets Posted On EVERY SITE I Can Possibly Find On The Internet To Let People Who May Be Considering To Use Your Services To Think OTHERWISE.

I See You Don't Know ANYTHING about CUSTOMER SERVICE But You Will Learn Soon Or You Won't Be Around Too Long.

In mid-January, using their website to place an order, which appears to be an option, however this means they will call me back when I leave my phone number. I left my phone number and I waited 2 weeks; no call. On January 29 I called, placed an order for a CPAP supply, waited 15 days and no supplies came so I called again. The entire call time was 30 minutes. I found out there was a hold on the account for a pending authorization. I had to call to find this out. I was told someone would call me to let me know that the hold was removed, but the person told me to call again tomorrow to be sure. When I am able to talk with someone they are very pleasant, however they do not seem to have any procedures for following orders placed through to orders shipped.

How they stay in business is a miracle! You wait and wait until they answer your call. They give you the run around and pass the buck to another representative My husband has been waiting for the very small portable you can put over your shoulder since October, 2017, I called to have them take the oxygen out of my home and told them my husband had passed away, the person who answered the phone didn't, have the decency to extend her condolences. I mentioned the long wait for getting the small carry on oxygen and all she said was OKAY! I would never do business with them again and I would never refer them to anyone. I absolutely agree with some of the other reviews

I was fortunate enough not to require CPAP any longer. I returned my equipment on Oct 4,2017. After the return I received a small invoice for charges, after insurance, for Aug and Sept 2017. This invoice was paid. In early Dec 2017 I received a box of supplies. I contact them and returned the supplies to their office. Two weeks later I received a bill for these supplies. I called and was told that "it probably hasn't been processed yet but should be correct by January". In January I got another invoice for the same amount and a day or two later a threatening letter to pay them the $10 or else. I called again and was told not to worry that the credit has been processed. I then asked, "so my account is zero?". No you have a balance of $60. I asked for what and was told these were charges from November 2016. I replied, "you mean 2017?". No they are from 2016. This is 2018, so they are 1 1/2 years behind on billing. Gets better: a February bill arrived for the same $10 that was supposed to have been credited to my account. Two days later another invoice arrived for $60, that was Saturday. On Monday I received another threatening letter telling me that I had to pay $60 immediately before they send me to collections also stating that I have been contacted many times?!?!?!? If I had not called them, there would have been no contact at all. I am typing this while on hold, so far for about 45 minutes.

One of the worst companies I have ever dealt with. The left hand has absolutely no clue what the right hand is doing.

Lincare sent me a bill on Jan 8. This was over 3 months after I got the CPAP machine (in August) they had not yet submitted this to insurance. I called them and was told that they needed info from my Doctor so the cpap/humidifier could be billed correctly to insurance. I told them that they had all the info they needed to do this as I had to give them this info before they even allowed to pick up my machine in August. I then asked them If they needed more info why did they not try to contact me? No answer for this very easy question! This was what the billing office was telling me. They referred me to the local office where I picked up the machine and Steve at the local office in Omaha told me that billing had everything they needed to submit to insurance. Steve said he would take care of this and make sure that billing got their info. He has not idea why they would tell me this. They also want to rent me the machine. I told them that I wished them to submit this to insurance as a purchase. Based upon my past experience with Lincare I do not hold out much hope that this will be taken care of. They never return phone calls and you are always on hold for at least 20 minutes. The above issue resulted in me being on the phone with them for over 1 hour. Most of this time was being on hold. Needless to say they will not get a penny from me until this gets fixed!

I have been using CPAP for over 15 years. I have been forced to use Lincare three different times over those years. Each time I have experienced the worst ever customer experience. I dreaded having to switch to Lincare this last time, but thought that maybe they would have improved their services since the last time. No such luck. My most recent experience was that I ordered new supplies and was told they would be delivered after 10 business days. Three weeks later, I call to see where the supplies are and they say the order is pending insurance authorization. How am I supposed to know it is pending insurance authorization if they don't call to let me know? They would have sat on it forever waiting for either me to call them back or for my insurance to start working on the prior authorization, which insurances won't do as they expect your primary care provider to miraculously know they need to submit a prior auth... Had Lincare informed me about this hold up when I placed the order, I would have had this resolved before the end of the year. They are absolutely terrible. Terrible!