LinCare

Lincare is the worst company to have. If you need help with anything. Their customer service is terrible from day one. Good luck if you have a billing question. You will wait on hold for hours just to be transferred to a department that tells you they cannot help you and that you need to speak with billing. They are rude and take advantage. They have no desire to help their customers at all. I wish I would of never gone through them. I cannot wait until my year lease is up and I own the equipment and can switch companies. DO NOT USE THIS COMPANY. THEY ARE NOT WORTH THE STRESS OR HEADACHES OR HOURS OF HOLD TIME YOU HAVE TO WAIT TO SPEAK TO THEM EACH MONTH WHEN THEY ARE THE ONES TO MESS SOMETHING UP!

I have been using CPAP for over 15 years. I have been forced to use Lincare three different times over those years. Each time I have experienced the worst ever customer experience. I dreaded having to switch to Lincare this last time, but thought that maybe they would have improved their services since the last time. No such luck. My most recent experience was that I ordered new supplies and was told they would be delivered after 10 business days. Three weeks later, I call to see where the supplies are and they say the order is pending insurance authorization. How am I supposed to know it is pending insurance authorization if they don't call to let me know? They would have sat on it forever waiting for either me to call them back or for my insurance to start working on the prior authorization, which insurances won't do as they expect your primary care provider to miraculously know they need to submit a prior auth... Had Lincare informed me about this hold up when I placed the order, I would have had this resolved before the end of the year. They are absolutely terrible. Terrible!

Repeated attempts to contact Ms. Tamika Dixon in billing have gone unanswered or put on hold. My issue is that I returned three items by UPS and was billed out at tracking # 1z 58f f32 26 9531 9755). These items were not requested on my original order! UPS stated items were returned to sender. My order received on invoice bbkq1mqj, customer #1313-2002 was billed at $200.55. I paid $106.06 for items that I ordered and returned items that I did not order. Now I am receiving request for $94.49 for returned items bu UPS. Impossible to contact anyone to resolve this. I have paperwork to confirm all this information so I don't feel I owe $94.49.

Billing is rarely accurate, up to date, you name it. We finally had enough after they sent us a 1k bill in 2021 when I've been paying in full every year after insurance since we've been using them. They claimed our insurance told them we weren't insured since 2020 but they never send out invoices (I paid the year in advance plus some) and when I paid in 2021 they didn't tell me until after. 3 way call with my insurance resolved that, asked for a final bill and to close the account, paid that final, and FIVE MONTHS LATER have received ANOTHER bill. No.

Read every word, every paragraph, every page. This company, after they screw you, will say this to your complaint: "But you SIGNED the authorization. You should have read it." They KNOW they are misleading customers.
My husband's doctor said that Lincare would take his insurance to PURCHASE a CPAP machine. So he went there, they said the insurance would take care of everything, and he brought his machine home.
Now we are getting bills that say our "rental" is due on his machine. He never rented anything. He thought his insurance was covering the PURCHASE of the machine because he had met his deductible. He has now told Lincare to come get the machine. More run around. Also, they said they CALLED us to tell us to pay a bill. We never received a bill until today. We asked why we had never received a bill and the answer was, "Well, we called you."
Short story: This company makes it sound so easy, just sign here and your CPAP is going home with you. We'll contact the insurance for you. But that's not what happens. The customer service (term used loosely) rep will say, "Oh. Well. We only do rent-to-own." WHAAAAT? After several calls and "blow offs" my husband finally got them to agree to come get the machine.

LinCare charges for items you did not get and they will not fix their mistake. I was charged for a heated tube for my cpap machine and I do not use or have ever received a heated tube for my machine. The billing department says to call the local office in Richmond, VA to correct that and the local office says billing needs to correct it. After 2 weeks of back and forth on the phone and 3 months later still no refund on the overcharge on my bill. They also have sent wrong supplies. I will not do business with them after my machine is paid for. My doctor will be sending me somewhere else for my supplies. Apparently I am not the only one who has told my doctor about this LinCare's poor customer service. I think the only reason I was sent to this company was because of the shortage of Cpap machines due to recalls. Other family members use a different supplier and are a lot better than LinCare. If you have not placed your first order with Lincare, don't waste your time with them. There are several other companies that will not rip you off and have better customer service. Someone needs to go in and audit this company.

Dealing with LinCare is a very frustrating experience. I was referred to LinCare by my sleep center for a CPAP machine and supplies approximately 4 years ago. Over the years, LinCare called frequently to remind me to purchase supplies, and I received supplies that I didn't order that were billed to my insurance. When I finally had a serious problem with my CPAP machine (didn't work), I called LinCare several times and finally was given an appointment to see a respiratory therapist in a week. I didn't need a respiratory therapist - I needed a new CPAP machine. I was advised to bring my broken CPAP to the appointment, and they would send it out for repairs at my expense and give me a loaner at $50/month. Fortunately, I was able to find a different CPAP and supplies provider and would advise anyone to look for alternatives before dealing with this company. Terrible customer service!

My father called your emergency line because he woke to his unit dying. That was 6am it is now after 2pm still no tech person just over the phone lip service. My dad needs his air to live!

Simply worst company ever. I have an over 850 credit score and never in 55 years had an issue. I was tempted to pay the fraudulent $17x.(?) that they keep invoicing me for but that's just wrong. I wonder how many people just pay what they don't owe to be done with them. If that's the case, I'd like to see their IRS tax filings because that truly is unearned income, if they even report it. If they don't that's even worse.

They demand you contact them but you can't reach anyone - no one answers in billing after an hour - six times I tried. (Yes I spent 6 hours on hold). Try hitting x200 as the letter states! They have a 5 character extension system but someone should tell them.

Bottom line is if they send me to collections I will spend what ever it takes to keep my credit clean, compensate me for my time, legal fees and then sue them for harassment and liable.

I do not understand why the governmental agencies have not intervened. If I ran my company like they do I'd be in jail.

Run before you consider doing business with them.

I have been waiting for almost 6mon for bipap supplies. Which I have not received yet. Insurance wanted another sleep study for my o2. Lincare informed me that they could not give me my bipap supplies until the o2 was resolved. It was a billing issue. Told me that the bipap supplies was approved but could give it to me until O2 was resolved. Bridgeport Wva office told me that the black junk on the filters would not kill me and that I did not need to worry about changing the filters and that If I wanted I could take out the disposable filter if I wanted. I have been a RN for over 30yrs and worked in ICU for several years. The staff apparently has not been trained very well. I'm so Very disappointed! I hope the employees at Lincare never have sick family members who need o2 or bipap supply. It would be interesting to see how they react if this happens to them!

Nightmare customer experience - purchased existing CPAP provider and has been abysmal to work with. Received no notification of the change of service. I have been calling for months to receive very necessary supplies only to never receive an answer, to never receive call backs with issues, to never receive supplies, to escalate to the 855 emergency number for them to completely fail me while my breathing equipment fails. Instead of mailing supplies to me they "locked" my account of which they were sending emergency supplies to a person with the same first and last name to myself in a similar area - note that they cannot keep customers correct and do not return calls or reach to out to you for error resolution, especially when it is their own mistake. I'm currently holding my hose and mask to ensure I can breathe at night while I was never called about an "overnight emergency delivery" that didn't come, wasn't returned, and now for some insane reason I have to wait 48 hours to have my account unlocked to reorder pieces that were supposed to be delivered to me by Tuesday. It's Thursday. I won't be able to order supplies until NEXT Tuesday in advance of the holiday. This is, again, after working through their special iCare unit that is a failure in every measurable way. I have been trying for months to get basic supplies. This is insane. If HomeCare New England still existed I would have never had these issues. For the customer service rep that's been rebutting all these complaints I again say to you we called the 855 number and it's still failed me.

I MOVED MY GIRLFRIEND'S DAD IN MY HOUSE 5 MONTHS AGO AND LINCARES SERVICE TECH BEEN THERE 5 TIMES ALREADY! DOES HE THINK I'M STUPID OR WHAT? I CALLED LINCARE AND THEY COULDNT EVEN FIND ANY RECORDS OF HIM. SO I CALLED THEM BACK AND TOLD THEM I WOULD GIVE HIM FREE BURIAL TI GO WITH HIS $12-13 HR. JOB IF HE CAME BACK TO MY HOUSE OR HE COULD MOVE THEM BOTH IN WITH HIM. SOMETIMES ITS TWO CHOICES IS JUST NOT ENOUGHT FOR SOME SERVICE TECH's. Lol

Took 9 weeks to get bi-pap.
We are now on week 7 trying to get supplies.
ZERO help from any of them.
No wonder the BBB won't rate them.
The BBB doesn't have a rating low enough.