When I initiated my Lincare service almost 10 years ago, they "didn't have the proper documentation to initiate my monthly payment plan", and promised that they would contact my insurance to get it sorted out. I started getting insurance coverage explanations stating how much they were paying to Lincare each month, and did not receive any further contact from them so I assumed that everything had been "sorted out" as promised. That's on me. I should not have trusted them. It was a full two years later that I got a "final notice" stating that I owed them hundreds of dollars for supplies that I had received. I called to find out what was going on. They said that insurance was paying their part, but that I never had. I attempted to set up an automatic monthly payment plan like they had promised would be handled from the beginning, but when I told them how much I could afford to pay each month (I am on a fixed income), the REFUSED to set up the plan because the amount was "insufficient to level the balance". The amount I had offered was more than double what I had been assured was the highest monthly cost for supplies out of pocket. I was told that I would have to make manual payments, as they would not do a plan for me unless I offered THREE TIMES what I had told them I could afford to pay, which was absolutely impossible for me. So I proceeded to make monthly payments through their web site or mailed in. When I moved, I made sure to update my address with their billing department, and their shipping department, as well as the main "accounts holding" department. It took several calls. That was 8 years ago. Last year, I started getting payments returned to me as being "insufficient" to cover the bill. No one could tell me why, except that I "owed too much for past supplies" (that I had tried to cancel, but the cancellation was impossible). Lincare then took those returned payments as "proof of non-payment on the account" and sent me to collections. During this time, they continued to send me more supplies that I had cancelled, and billed me for those, too! Except, I would receive the individual monthly bill for the supplies they sent, however, by the time I had physically gotten the bill, they had already sent it to collections. When I desperately spoke to billing to find out what was going on, I was told that because they had opened collections on my account, every invoice would automatically be sent straight to collections upon being generated, giving me NO opportunity to pay it. They STILL refused to cancel my account/delivery of supplies. After spending weeks trying to find the "right person" to talk to - getting hung up on, disconnected, condescended to, and mocked when I *did* get to speak to a real person - I finally reached a very helpful lady who promised to get my account closed, except that I had a CREDIT on my account that wasn't being applied to my outstanding bill? Apparently the money they received that they didn't send back, was just dumped somewhere and not applied to my bill, further adding "proof of non-payment" to justify sending my account to collections. Again and again and AGAIN! I currently have FOUR open collections accounts from Lincare, my credit is destroyed, and I STILL have no guarantee that I will stop being billed for supplies! Also, when I spoke to this helpful woman, my OLD ADDRESS WAS STILL ON FILE to have things shipped to! I did my due diligence, and they have mishandled and taken advantage of me every step of the way.My credit is ruined, my fiances are in shambles, and I don't know how I can go on. DO NOT DO BUSINESS WITH LINCARE!

Ordered supplies for my cpad. Call after 3 weeks needed a new doctor order for it lincare lost it.

I I called this morning to cancel my seat back appointment because I had a procedure done yesterday unable to make I respect and call back before 1:00 so I called back the girl on the phone was just totally rude send the girl will have to get back with you when she gets time and I turn papers over on August 23rd I called back three or four weeks later no papers okay I called my doctor back they refax it so I waited a week I called back she said the papers were there they just need to process so I called back again because I haven't heard anything she said they never did receive anything well the girl I talk to you since you received my baby so what's going on well we don't have no papers here I said okay fine I will have them send it back to you again so I had her send them then I call I said I'm calling to see if you received them papers from my doctor oh yes we have them right here I said okay thank you that's all I wanted to know so finally I get a call and I told her Tuesday when she called me then I was having a bossy well she said nobody's going to be there there's your Friday I said well okay I'll try well I can't so I called this morning and this is where I'm at but you know there's no sense being that way I know they're a big company but I can change that company please I went to you know this is bull oh one more thing I called and ask if I can get affordable they didn't tell me there was any condition on it or this or that or when it's walked over and then they told me there was conditioned on me to get horrible option which is fine but you could tell me up front all right I haven't been with him long and the experience I've had with so far this really sucks I didn't know people could be so rude especially the girl that answers anyway one of those really rude next time I'm going to get her name if u don't like your job leave it.u are working with people that are sick In some way they don't need for u to be mean to them too.will it do any good from the rating doesn't look like it..

The manager is a dirty, rotten liar who doesn't give a rat's $#*! about patients' health or well being. Had to fight since Feb 23 to get them to look at my CPAP. In March, my appt came and went- rep never showed. I had to contact their troubleshooting number who got them to
Come back and get the machine. Unfortunately ny autistic. Son accidentally answered the door and the dog ran out. Rep ran in fear and told her boss she wasn't coming back. I prepared the Ring Cam footage to show that the dog RAN OUT OF THE HOUSE and was no where near her. The finally agreed to come back. They rep came and picked it up from the front steps. I was told they would contact me in a few days. A week later, no call. When I called, they
Said bubbles in the chanbee were normal. I said that's freaking awesome but ITS THE HUMIDIFIER THAT BROKE. What a bunch of IDIOTS. First of April they said have doc send a new order, which they did. Lincare denied getting it when I called 2 weeks later. Doc called again ans finally, Lincare said they got it. April 20th they then said no they didn't have order. I called on April 24th and they said they got the order (eyeroll) and sent it to get authorized to insurance. It is May 3 and I called the insurance company. Lincare. In a shocking turn of events, NEVER SUBMITTED it. You can't reach these bridge trolls on the phone because they are too smug to bother to answer. I haven't had my capacity since FEBRUARY because of these incompetent MORONS. I have a very high capacity for bull rap as a middle school teacher but these idiots take the cake. My insurance company is helping me find a new company and I hope these idiots all get what they deserve.

Do you know that people can get AFIB from being without their cpap?

My heart has been fluttering lately. I have fallen asleep at work. I can't FUNCTION. Someone needs to take over these people.

Stay away!

On 9/15/22 I requested my oxygen concentrator to be serviced
Told 9/16, no show
My health is poor and I have had this equipment replaced so I really dont trust it.
I'm told it doesnt need to be serviced, ever.
I spoke with a woman at Lincare ******* on 9/21/22, I explained the situation, her response in a smart alecky tone "you didnt talk to me " she then assured me a service person would be at my home after 5pm 9/21, no show
Last service 4/22/21
Very poor attitude and service from this office and the 2 employees that I spoke with
Evidently the first woman failed to tell the service guy and failed to note it in a work order.
I don't think the manufacturer intended this concentrator to be care free as suggested by this office, it has filters and water bottle which are not intended to last forever, this is not an isolated incident
Every time I do have service I request they return periodically
This is so I don't have to remember to contact them
Obviously it falls in deaf ears
I have spent 4 days at home anticipating service before I undergo surgery (at least) they have had 1 week, 7 days to service my concentrator, I'm about 8 miles from the office. During this week I know service has drove past my home without stopping
I assume because these 2 newer employees failed to do their job
I make a point to go to the office when I need supplies mainly due to this same situation of not showing up.
I feel like my time is valuable, unlike this office
I spent 4 days sitting home afraid to leave thinking the service person will show up
I use to get a nurse visit periodically, its been many years ago. When I questioned this I was told they dont have a nurse anymore, this is pre covid too
So has my premium lower due to no nurse visits?
I feel like I'm done with these liars
I employ them to take care of my oxygen needs and they have failed me over and over
#2 this $1.95 tool used with my nebulizer is worthless, they dont work well at all. I have been using the same inhaler tool for over 1 year, I request a new one but they say "chad" will only order the cheap ones so I use the tubing and toss the rest.
At $2 per unit per month versus the better unit@ $10 per 6 months usage as I'm told doesnt make financial sense, they could save money using the better equipment. Am I wrong?
I can recite so many times I've had problems with this office but will only explain further upon request due to it probably falls on deaf ears
I'm tired of being lied to by these people and I feel like I cant depend on them
When I was out of town I needed supplies, when I next went to my local office I was talked to in a manner that I was surprised I took from Chad, he informed me I was not to get supplies from any other office, then said I was to call and get permission first
I was out of town, over 100 miles
I contacted the local Lincare office, I needed a headset for my CPAP unit. I was told LINCARE does not operate 24/7, quite opposite of what I was told upon sign up and Lincare does not carry CPAP supplies, another point of disgust, mail order only. I hate to think my CPAP would quit working, it would take about a week to replace it via email.
Well I guess I can pull the no show on today's visit

The serviceman showed up at 7pm, 1 week later and 4 days of my time, now I can go to the grocery store,, etc without worrying that I missed my appointment
No customer, especially in the health services needed realm should have to deal with the stress I've experienced this last week
A phone call telling me they are not coming today would of been appropriate
The service man said he was not told about my needs until shortly before showing up at my home this evening
I thanked him for his service for sure
I waited 6+months for a new nebulizer unit after being told it is emmitting a cancer causing agent. When questioned about a replacement I as told too bad. Not my concern, It was a manufacturer problem
But i could purchase a new unit otherwise i would have to wait for a factory replacement
I fail to see that Lincare cares for people and their health
It's all about the money from where I sit
I just noticed the ratings...
1.5 out of 5?
This is pitiful, I cannot understand how a company can state what they do and not stand behind it. In my world its called a lie in advertising
I'd say more but I've got surgery in the a.m.
Have a good day, I've not

Is my nebulizer & why can't they call you back like they say? Call Center is terrible. Wait 15 mins until they answer then I'm informed I'm connected to the "We're Busy Call Center " in the day! After hrs uses the after-hours call canter which is really the answering service that says they'll emergency messages for call canter to return my call, but the next day during business hrs they have failed to call me back for 2 consecutive days! The driver never called me or said I'm near by, or I'll be there by …., instead I never hear from one! Also day 2 in asked if they called me to say they were bringing my nebulizer. Odd question. No, actually I returned their 1st call only to be informed that a Driver was in route to deliver my equipment. I called back at 7:35 pm & at 10:04 pm becoz I was tired of waiting & being put on hold. I was told by 3 people I was on the delivery list. Wed. & Thursday then today someone says I'm not on a list! Why would I be on a list for 2days & then removed? Karen who was very helpful, agreed that I'm still active if I haven't gotten my equipment & that I should remain an actively waiting patient until I receive my things. So why no call back? I don't just go away. I'm not a quiet, easily compliant patient. I'm extremely polite & cordial. I write down name's & times but I press for answers! I'm 65 & short on life. I'm blind, disabled & I've smoked for 52 years. I don't have time left to sit all day & wait 12 hrs for some rep to call me back. Or be told they don't run on weekends! Well guess what? What if this is my last weekend to live? I'm furious three days have been wasted waiting on this machine I never wanted to have to use, but after paying 24.90 EACH TIME for a new pro-air albuterol inhaler over the last 6 weeks 3 separate times I cannot afford another one! Too soon each time for my U. H. C. Insurance & way too soon to run out, I'm anxious to get on this nebulizer so I can BREATHE! All the people I've spoken with have been so nice & sweet, but they don't even have a complaint Dept! They'll "Leave a message " for the "Call Center " & someone will call me back! Umm, excuse me? No, they won't! It's been over a year since my pulmonologist ordered this for me during the Covid outbreak. I missed the call & had my Dr reorder the equipment last spring. 6 months later I'm still playing toe-tag with them! I was in shock when they said a driver was on his way yesterday! Hell must've frozen over! But sadly, I'm afraid that the only thing thing getting done is my dying. Toe-Tag exactly. I was afraid there would not be any complaints & it was just me, but they have a 1.63 rating? Thousands of complaints! Wow! Northern Virginia! And this is the BEST we have? Fairfax County is so specialized in medicine they have an expert for everything! I'd expect this in Alabama when I use to live there, but not my home town. I have had over 11 Drs before when I could keep up with the appointments & costs, but I'm down to 3 on a regular basis & 7 total emergency because it's too much. And to have to deal with an incompetent, unreliable & unethical medical supply company is inexcusable! Why can't we direct order on line & do away with 3rd parties? There's my NEXT Bucket LIST Item to complete before I die! Good God Have Mercy on us all! Good Luck everyone! Sincerely, Suzi Pethtal Fairfax, Virginia

After seeing all the negative reviews about LinCare/American Homepatient, I just have to tell of my great experience with them. Incidently, I have been receiving my CPAP supplies from AH since 2004 and my service has been exceptional. My wife will have Lumbar 5/tailbone S1 disc replacement surgery on November 9,2021. This surgery requires 2 surgeons. Orthopedist from the back and an Internist from the front. Complex surgery. I asked my doctor for a prescription for a Free Standing, Over the headboard, Trapeze System to be installed in my home to aid my wife in getting in and out of bed while her stomach and back incisions heal. Julianna at the Lake Jackson, TX office was very helpful, since summer, in assuring me to have the Trapeze available and delivered BEFORE the surgery date. Unfortunately, my wife's surgery date has been pushed back two times because of intense Covid outbreaks in Houston, TX. Now the surgery is set for Nov. 9th. I recently went to the Lake Jackson office and spoke with Kim Brown. I explained my situation and that I needed that Trapeze BEFORE her surgery so that it was in place when I bring her home from the hospital. The Trapeze helps the patient to pull up from the bed, otherwise the caregiver has to bend over the bed and pull up the patient, possibly causing back injury to the caregiver. In the time frame it takes to get the patient strong, the caregiver will pull up the patient many, many times. The Trapeze offers the patient the ability to pull themselves out of bed when needed. This is my wife's 4th back surgery. In the past, I requested and arranged for American Homepatient/LinCare to deliver the Trapeze AFTER coming home. This was a bad situation for us until the Trapeze arrived. I didn't know it could be arranged for an advanced delivery. Kim told me that would not be a problem and she would take care of everything and the delivery would be in advance of my wife's surgery. I was very impressed. Today, Oct 22nd, the Trapeze was installed in our bedroom. Robert Contreras delivered it and set it up for us with no problem. I want to say Thank You to Juliana and Kim for their individual efforts setting this up over this extended period. Having this Trapeze in place now gives me peace of mind and will definitely make coming home from the hospital a better experience for us. Juliana, Kim and Robert were the nicest people to work with. Thank You. John Kubecka, Bay City, TX.

Let's see where to begin. I called Lincare the Monday morning after I had my sleep study. I had a C-Pap machine about 3 years ago so she (Wendy) told me that Medicare would not pay for me to get another one. She said she would check. A week later I still had spoken with Wendy again so I called back. She said she told me I would have to go through Re-Cap. I called Re-Cap and she asked me a lot of questions. After I told her that I had not used a C-Pap in over 3 years she told me I did not need Re-Cap and I needed to start new and I should call Wendy again. I called, she wasn't there so I left a message for her to call me. It has been 3 weeks now. I have yet to hear from Wendy. I do not have a C-Pap. It is almost impossible to talk to anyone who can accually help you. I believe oxygen is pretty important if that is what you need. The person at ReCap was very nice and helpful. The woman at the answering service was also very nice and really tried to help me. The person who actually works for Lincare (Wendy) was rude, had no desire to help me or even try to help me. Start with Upper Management and fire that person and everyone who works below her. I worked in health care for 30 years and it takes a special kind of person to work with patients. The only 2 people who understand what they are doing is the woman that answers the answering service and the woman at Recap (what ever that is that I didn't need).
I left a message with my doctor to let him know what is going on. I would think that if I had received the kind of reviews that you are receiving I would make some VERY big changes. I don't know how you are still in business. One last thing. I am still laughing at this and trying to figure out how on earth this happened. I am also in their INR program. I have called in my INR results now for well over a year. I called late one time and actually spoke to a live person. I told her I was calling to enter my INR. SHE said this is not their number but we get calls from them all the time. We know who they are so we just send them over to the real INR. By now you probably think I am crazy but believe me this is all real. I believe they have the phone numbers straightened out now but I am not convinced anyone at Lincare knows what they are doing.

0 CUSTOMER SERVICE. 0 FOLLOWTHROUGH. 0 CUSTOMER SERVICE PEOPLE THAT CARE
SHOULD I SAY ANYTHING ELSE?

I am very sick with a respiratory condition and so must use a CPAP. My doctor signed me up with LinCare to "provide my CPAP needs". I made an initial contact and spoke with Robyn. I asked what they provide to infirm patients. She said what do you need? The things I needed, such as the expensive lip tape called "somnifix", the only tape that works, she said they don't provide. I said, then: "masks are expensive; do you provide them? That would be great assistance." She sent me to a website DMEUSA.com saying: we supply many of these; see which one you need then "call me back next week". I spent considerable time on the website (which has one of the worst selection of cpap masks I've seen (nothing approaching the selection of The CPAP Shop, or Sleep Direct). I finally found two masks that I thought could help me. I called Robyn back and gave her the precise names: "Hold on," she said, "I'll see if we can get those"... long wait; she returned: "Sorry, we don't provide those". I asked: what then do you carry? She said: travel to our store and see; "but"--she added like an 18th century nanny--"you can't try on any masks" (then proceeded to lecture me about how a dirty mask can't be reused); then she told me a flat-out-falsehood: "no cpap supply company let's customers try on masks and return them." (O really, Robyn? See The CPAP Shop.) I told her: I am sick from my respiratory condition and cannot travel to your shop. She said: "Well, I'll have to find out if we send out our respiratory therapists for mask trials." I got annoyed and said: "you advertise as CARING for patients; but till now you've done no such thin; you've just sent me off to do my own searching, after which you've told me you can't get what I searched for, then, when I asked for help because I'm sick, you said "sorry, I'm not sure we do that; tell me, Robyn, how DO you care for patients?" This hurt her feelings so she had her young manager, 'Patrick', call me back. An earnest fellow, with little knowledge of CPAP patients' care needs, 'Patrick' confirmed their incapacity to assist sick customers who can't travel to their store; and gave me another lecture about being nice. In the end, 'Patrick'--who knew what I needed, and knew that I was unable to travel. And provided ABSOLUTELY NO solutions--got frustrated WITH ME, and hung up on me. My recommendation is: if your doctor or anyone else recommends LinCare, ask at once for another care company.