Ravyn N.

When I initiated my Lincare service almost 10 years ago, they "didn't have the proper documentation to initiate my monthly payment plan", and promised that they would contact my insurance to get it sorted out. I started getting insurance coverage explanations stating how much they were paying to Lincare each month, and did not receive any further contact from them so I assumed that everything had been "sorted out" as promised. That's on me. I should not have trusted them. It was a full two years later that I got a "final notice" stating that I owed them hundreds of dollars for supplies that I had received. I called to find out what was going on. They said that insurance was paying their part, but that I never had. I attempted to set up an automatic monthly payment plan like they had promised would be handled from the beginning, but when I told them how much I could afford to pay each month (I am on a fixed income), the REFUSED to set up the plan because the amount was "insufficient to level the balance". The amount I had offered was more than double what I had been assured was the highest monthly cost for supplies out of pocket. I was told that I would have to make manual payments, as they would not do a plan for me unless I offered THREE TIMES what I had told them I could afford to pay, which was absolutely impossible for me. So I proceeded to make monthly payments through their web site or mailed in. When I moved, I made sure to update my address with their billing department, and their shipping department, as well as the main "accounts holding" department. It took several calls. That was 8 years ago. Last year, I started getting payments returned to me as being "insufficient" to cover the bill. No one could tell me why, except that I "owed too much for past supplies" (that I had tried to cancel, but the cancellation was impossible). Lincare then took those returned payments as "proof of non-payment on the account" and sent me to collections. During this time, they continued to send me more supplies that I had cancelled, and billed me for those, too! Except, I would receive the individual monthly bill for the supplies they sent, however, by the time I had physically gotten the bill, they had already sent it to collections. When I desperately spoke to billing to find out what was going on, I was told that because they had opened collections on my account, every invoice would automatically be sent straight to collections upon being generated, giving me NO opportunity to pay it. They STILL refused to cancel my account/delivery of supplies. After spending weeks trying to find the "right person" to talk to - getting hung up on, disconnected, condescended to, and mocked when I *did* get to speak to a real person - I finally reached a very helpful lady who promised to get my account closed, except that I had a CREDIT on my account that wasn't being applied to my outstanding bill? Apparently the money they received that they didn't send back, was just dumped somewhere and not applied to my bill, further adding "proof of non-payment" to justify sending my account to collections. Again and again and AGAIN! I currently have FOUR open collections accounts from Lincare, my credit is destroyed, and I STILL have no guarantee that I will stop being billed for supplies! Also, when I spoke to this helpful woman, my OLD ADDRESS WAS STILL ON FILE to have things shipped to! I did my due diligence, and they have mishandled and taken advantage of me every step of the way.My credit is ruined, my fiances are in shambles, and I don't know how I can go on. DO NOT DO BUSINESS WITH LINCARE!